This is a courtesy notice to a small group of our customers: As of about 11:05am this morning, there is a power outage in a rural area of Scotts Valley, affecting some customers’ internet connections. Our network gear in the area is currently on backup power and customers who also have backup power should still be online. As noted on PG&E’s website, they have been dispatched to the area to asses the cause.

We are currently experiencing a limited outage on our wireless network in the Old Oakland Road area of San Jose. Technicians have been dispatched to resolve the issue. A rough ETA is within the next 1-2 hours. We appreciate your patience. Stand by for further updates.

11/15/15 @ 10:38am – Limited Internet Service Outage in San Jose Area RESOLVED

Network technicians have resolved the issue at our mountain top site, and internet connectivity should be restored to the Old Oakland Road area in San Jose. Thank you for your patience.

11/15/15 @ 9:21am – Limited Internet Service Outage in San Jose Area UPDATE

Network technicians have been dispatched to our mountain-top site in East San Jose to address the connectivity issue. Stand by for further updates.

11/15/15 @ 8:30am – Limited Internet Service Outage in San Jose Area

We are currently experience a network outage in the San Jose area, possibly caused by this morning’s weather system. Network technicians are currently looking into the issue. This only affects wireless internet subscribers in the Old Oakland Road area of San Jose. We appreciate your patience, and will add to this status as we receive updates.

11/14/15 @ 11:31am – Host7 Webhosting Server Reboot Complete

Webhosting server Host7 has been rebooted and all processes are running normally. We appreciate your patience.

11/14/15 @ 11:23am – Host7 Webhosting Server Rebooting

One of our web hosting servers, Host7, needs to be rebooted due to a stuck process. This will only affect customers with domains on Host7, and should only last a few minutes. We appreciate your patience. This status will be updated upon completion. Thank you for your patience.

Network maintenance is now complete.  Thank you for your patience.

Cruzio engineers will be preforming network maintenance on equipment that feeds major portions of our network between 12:15AM and 2:00AM (PST) on Thursday, 11/12.  This will only affect customers with Enterprise and Business Broadband services.

We expect less than 5 minutes of total customer downtime during this window.

Due to the current intense storm cell passing over Santa Cruz, some wireless links may experience sporadic loss of connectivity.  PG&E power outages may be causing customer-side power loss as well, affecting radio equipment on customer premises and causing loss of connectivity.

Cruzio technicians are monitoring the network and will respond to any extended outages as soon as possible.