Web hosting server host1.cruzio.com is being rebooted in order to run some emergency disk diagnostics. This should only effect web hosting customers with services on host1.cruzio.com. Any mail sent during this reboot will be queued up and delivered once the server is back online. We apologize for any inconvenience.

PG&E restored power at 3:15PM on 9/12 at 402 Ingalls.  However, this network status post was never updated at that time to reflect that service had been restored and this issue had been resolved.

We apologize for this lapse with the network status update to reflect that this had been resolved.

Repair crews have finished replacing several sections of fiber that were damaged as a result of a construction crew working in down town Santa Cruz accidentally hitting an underground conduit that contained fiber optics used by many companies ,including Cruzio. Traffic is now routing back through the fiber and all bandwidth should now be restored.

Repair teams are currently working to fix the damaged fiber lines and are hoping to have the work completed around or just after midnight. We will be posting more updates as we get more information. Velocity and DSL customers should not be effected by this.

Cruzio engineers have isolated the issue to a cut fiber line, and repair teams have
been dispatched. We do not have an estimated time of resolution. Velocity and DSL
customers should not be affected. We appreciate your patience.

Cruzio engineers have identified an outage on Cruzio upstream fiber. This outage is causing a reduction in our total backhaul capacity and is causing some customers to experience slower than normal speeds. Cruzio engineers are working hard to resolve this as soon as possible. We have no estimated time of resolution at this time, but we will update this status as necessary. We appreciate your patience.

Business Broadband, Dedicated Business Broadband, and Enterprise customers may have experienced an outage in the Santa Cruz and Live Oak area. Technicians have already identified and repaired the problem faster than a network status could be posted. We apologize for the inconvenience.

Cruzio engineers have identified a problem with a wireless access point that affected 23 customers in the mid-town (east Santa Cruz & Live Oak) area from 10:20-10:50AM.  This only affected Business Broadband wireless Cruzio customers, and not Enterprise,  Velocity, or DSL.

We are scheduling emergency maintenance to replace this access point, which will affect a larger group of 42 people fed from this same site.  This maintenance will happen between 11AM to 1PM today, 9/10.

Web hosting server host7.cruzio.com is now back up and all
services are restored. Any mail sent during this down time has been
queued up and will be delivered shortly, if not already. Thank you for
your patience.

Technicians have replaced a faulty power supply and all services should now be restored. We apologize for inconvenience.