All services have been restored. If you are still having any issues, please contact Technical Support.
5/2/2024 11am – Wireless outage in City of Santa Cruz area
We are currently experiencing network connectivities in the Santa Cruz downtown and some nearby areas. Engineers are working on this and expect to have the issue resolved in the next 10-15 minutes. Updates will be posted if we find reasons that may prolong repairs.
05/02/2024 12:15AM – Wireless outage in East Santa Cruz area[RESOLVED]
Cruzio engineers have successfully resolved the issue affecting some wireless customers in the Santa Cruz area.
05/01/2024 10:45PM – Wireless outage in East Santa Cruz area
We are currently investigating a network outage affecting some customers in the Santa Cruz area.
5/2/24 2PM-6PM – Maintenance affecting some Wireless Pro customers in Downtown Santa Cruz
Cruzio engineers will be performing planned maintenance on upstream equipment serving some Wireless Pro customers in Downtown Santa Cruz on 5/2/24 2PM-6PM. There should only be brief interruptions during this window.
5/1/2024 9AM-6PM – Maintenance affecting some customers in the Alpine Heights, San Gregorio, and Bear Gulch areas [CANCELLED]
Maintenance affecting customers in the above areas has been postponed. We will post a new network status message when a new date and time is chosen. Apologies for the inconvenience.
4/30/2024 9:25AM-11:20AM – Issue affecting Webmail access for some Coastside Mailboxes [RESOLVED]
Cruzio engineers have confirmed a previous issue affecting webmail accessibility for some Coastside mailboxes has been resolved, all systems are up and operational at this time. If you continue to experience any issues, please contact our technical support team.
4/30/2024 9:25AM – Issue affecting Webmail access for some Coastside Mailboxes
Cruzio engineers are currently investigating an issue affecting webmail accessibility for some Coastside mailboxes. Some users may be unable to login to their email during this time. We will continue to update this page with more information as it becomes available.
5/1/2024 9AM-6PM – Maintenance affecting some customers in the Alpine Heights, San Gregorio, and Bear Gulch areas
Cruzio engineers will be conducting maintenance on upstream equipment serving the Alpine Heights, San Gregorio, and Bear Gulch areas on Wednesday 5/1/2024 from 9:00AM-6:00PM. We anticipate brief interruptions during this process. Technicians will keep downtime as minimal as possible.
4/25/2024 2:40PM – Emergency Maintenance affecting wireless customers in the Purissima Canyon area [RESOLVED]
Cruzio engineers have successfully resolved the issue affecting some wireless customers in the Purissima Canyon area.