Cruzio engineers have identified a power outage at Buena Vista and Tierra Alta residences. PG&E has turned off power to this area while they complete scheduled maintenance. Currently, their estimated time of resolution is 5PM.
2/27/2024 – 3:00PM – Outage Affecting Customers in Butano Canyon Area (RESOLVED
Cruzio’s Engineers have completed repair and everything should be up and operational. Please let our Technical Support Department know if you are having any ongoing issues. Thank you!
2/27/2024 – 11:00AM – Outage Affecting Customers in Butano Canyon Area
Cruzio engineers have confirmed an outage is currently affecting upstream equipment serving some customers in the Butano Canyon area, and are investigating further. We will continue to update this network status with more information as it becomes available.
2/26/24 11PM-4AM – Maintenance on Host 9 and Host 10 serving some Web Hosting customers
UPDATE: As of 11:15pm on 2/26/24 host9 and host10 database updates are complete. Please reach out to cruzio if you are experiencing database issues, but testing shows that update worked as planned.
Cruzio engineers will be performing planned maintenance on equipment serving some Web Hosting customers on Host 9 and Host 10, on Monday 2/26/24 11PM-4AM. Please let us know if you have any problems with your website content after update.
2/19/24 11PM-4AM – Maintenance on Host8 serving Webhosting customers
UPDATE: As of 11:10pm on 2/19/24 host8 database update is complete. Please reach out to cruzio if you are experiencing database issues, but testing shows that update worked as planned.
Cruzio engineers will be performing planned maintenance on equipment serving Webhosting customers on Host 8 on Monday 2/19/24 11PM-4AM. Please let us know if you have any problems with your website content after update.
2/20/2024 – Maintenance affecting some Wireless Pro customers in the Westside, Seabright, and Live Oak areas
Cruzio engineers will be conducting maintenance on upstream equipment serving a small number of customers across the Westide, Seabright, and Live Oak areas on Tuesday 2/20/2024 from 10:00PM-2:00AM. Technicians will keep interruptions as minimal as possible.
2/18/2024 – 3:15PM-7:00PM – Outage affecting some customers in the Bear Gulch and Hill House areas [RESOLVED]
Power has been restored to upstream equipment providing services to Bear Gulch and Hill House areas, and all previously affected customers should be back online at this time.
2/18/2024 – 3:15PM – Outage affecting some customers in the Bear Gulch and Hill House areas
Cruzio engineers have confirmed a power outage is affecting upstream equipment providing service to some customers in the Bear Gulch and Hill House areas. Current estimated time of restoration is 7PM 2/18/24. We will continue to update this network status as more information becomes available.
2/16/2024 9AM-6PM – Maintenance affecting customers in the Butano and Lane Hill areas
Cruzio engineers will be conducting maintenance on upstream equipment serving the Butano and Lane Hill areas on Friday 2/16/2024 from 9:00AM-6:00PM. Though the maintenance window is all day, we will be limiting most intrusive work to between 2:00PM and 4:00PM. Technicians will keep interruptions as minimal as possible.
2/15/2024 – 4:00AM – Outage Affecting Customers in Butano Canyon Area
Cruzio engineers have confirmed an outage is currently affecting upstream equipment serving some customers in the Butano Canyon area, and are investigating further. We will continue to update this network status with more information as it becomes available.
