Cruzio engineers will be performing planned maintenance on upstream equipment serving some Wireless Pro customers in Santa Cruz on 1/30/24 9PM-1AM. Although there may be brief periods of downtime as work is completed, Cruzio technicians will keep interruptions as minimal as possible.
1/30/2024 2:00pm-6:00pm – Service maintenance in the west-side Santa Cruz area
Cruzio engineers will be conducting hardware maintenance on equipment serving some customers in the west-side area of Santa Cruz on Tuesday, January 16th, between 2:00PM and 6:00PM. We will keep interruptions as minimal as possible.
1/26/2024 – Emergency Maintenance Affecting Users in the San Gregorio Area [RESOLVED]
Cruzio engineers have finished emergency maintenance on network hardware serving the San Gregorio area.
1/26/2024 – Emergency Maintenance Affecting Users in the San Gregorio Area
Cruzio engineers are conducting emergency maintenance on hardware that serves the San Gregorio area. We will try to keep interruptions as minimal as possible, but there will be periods of downtime. Apologies for the inconvenience.
1/23/2024 12:30pm – Outage in Westside Area [RESOLVED]
Engineers have been able to make permanent repairs . If you are still having any issues, please contact Technical Support.
1/23/2024 10:00pm-2:00am – Emergency Wireless Pro Maintenance for Customers in the Seabright Area
Cruzio engineers will be conducting maintenance on upstream equipment serving customers in the Seabright area of Santa Cruz. There should only be brief periods of downtime during this process. Technicians will keep interruptions as minimal as possible.
1-22-2024 10:30am – Outage in Westside Area [UPDATE]
Engineers were able to restore services by moving to a backup power source. While the issue is still ongoing, customers should have working services. If you are still having issues please contact Technical Support.
1-22-2024 3:30am – Outage in Westside Area
Some customers in the Westside area of Santa Cruz may be down due to storm damage. Technicians are working on implementing repairs. Updates will be provided as we get them if services are not restored first.
1/20/2024 – 6:40PM-3:45AM – Power outage affecting some customers in Hill House, Bear Gulch areas [RESOLVED]
PG&E have successfully restored power to upstream equipment serving some customers in the Hill house and Bear Gulch arears. All customers should be back online. If you continue to experience any issues, please contact our technical support team.
1/20/2024 – 6:40PM – Power outage affecting some customers in Hill House, Bear Gulch areas [UPDATE]
Cruzio technicians have confirmed PG&E has extended their maintenance for power outages currently affecting some Wireless customers in the Hill House and Bear Gulch areas. The current estimated time of restoration is 3:45 AM on January 21st, 2024. We will continue to update this status with more information as it becomes available.
