Cruzio engineers have identified an issue on the El Granada portion of our network that will require maintenance to be done the evening of Thursday 5/30 between 10pm and 12am. Users in the El Granada area may experience minor intermittency during this window.
5/28/2024 9PM-5AM and 5/30/2024 9PM-5AM – Maintenance on Hosting Email Servers for former Coastside customers
Cruzio engineers will be performing planned maintenance on equipment hosting websites and domains for former Coastside customers on 5/28/2024 9PM-5AM and 5/30/2024 9PM-5AM. Hosted Email customers may experience intermittent service interruptions during these maintenance periods. We appreciate your understanding and patience.
5/27/2024 11PM-2AM Maintenance on Web Hosting Servers for former Coastside customers
UPDATE As of 11:15pm on 5/27/24 Coastside web/domain hosting database updates are complete. Please reach out to Cruzio if you are experiencing database issues, but testing shows that update worked as planned.
5/23/2024 1:00PM – Outage Affecting some customers in Half Moon Bay area [RESOLVED]
Cruzio engineers have resolved an issue affecting some customers in the Half Moon Bay area. Service should be back to normal.
5/23/2024 12:20PM – Outage Affecting some customers in Half Moon Bay area
Cruzio engineers are investigating an outage affecting upstream equipment serving some customers in the Half Moon Bay area, and are currently assessing the situation. We will continue to update this network status with more information as it becomes available.
5/23/24 9AM-6PM – Maintenance affecting some Wireless Pro customers in Live Oak Area
Cruzio engineers will be performing planned maintenance on upstream equipment serving some Wireless Pro customers in the Live Oak area on 5/23/24 9AM-6PM . Technicians will keep interruptions as minimal as possible during this window.
5/13/2024 10pm-2am – Emergency Maintenance affecting some Wireless Pro customers in Westside and Eastside Santa Cruz
Cruzio engineers have noted an issue affecting some Wireless Pro customers in West and East Side Santa Cruz. We will be conducting maintenance to resolve the issue tonight between 10PM and 2AM. We expect brief periods of downtime during this maintenance.
5/11/2024 9:15pm – Power Outage Affecting Some Wireless Customers in the La Honda Area [RESOLVED]
A power outage affecting some customers in the La Honda area has been resolved, and service has been restored.
5/11/2024 7:00pm – Power Outage Affecting Some Wireless Customers in the La Honda Area
Cruzio engineers have noted a power outage affecting some wireless customers in the La Honda area. Service will be restored once power to the access point site comes back on.
5/11/2024 4:40PM – Degraded Performance for Some Wireless Pro Customers in the East and West Side Santa Cruz Area [RESOLVED]
Cruzio engineers have resolved an issue causing inconsistent and degraded service for the above areas.