Cruzio engineers are currently investigating an outage affecting some customers in the Butano Canyon area. Although estimated time of recovery has yet to be determined, we will continue to update this status page with additional information as it becomes available.

Cruzio engineers are investigating an issue causing degraded performance for some users in the Scotts Valley area. We will update this network status as more information becomes available.

Cruzio engineers will be conducting maintenance on hardware that serves some customers in the Soquel, Watsonville, and Gilroy area between 10pm and 2am on 1/9. We anticipate brief periods of downtime during this window.

Power has been restored and services should be back up and running again.

Storms have caused damage that may be affecting some customers in the Montara Mountain and Martins Beach area. Current ETA for restoration is approximately 1pm, but updates will be provided if that changes. 

PG&E has restored power to the area affected, all services should be up and operational. If you are unable to connect please contact customer support, if it’s after or before hours, leave a message or email helpdesk@cruzio.com

We are experiencing an outage in the Live Oak area for our Wireless customers.   This is due to a power outage, PG&E is working on it and we expect that once power is back up that the service will come up alongside it.  PG&E’s Estimated time of recovery is 01:00 AM. This only affects some customers near lower 17th ave. 

Cruzio engineers advise some Wireless Customers in Santa Cruz County may be affected by various heavy storm cells as they move across the area. These storm cells may cause brief interruptions as they pass, but services should be restored to normal as the weather clears. Technicians will continue to monitor the situation, and address any additional issues as they arise.

After the weather cleared up, Cruzio engineers were able to locate and make repairs. If you are still experiencing any issues, please contact technical support.

Some customers in the Weston Road area might be experiencing slow speeds. Cruzio engineers are currently investigating.