Cruzio engineers have confirmed a previous issue affecting webmail accessibility for some Coastside mailboxes has been resolved, all systems are up and operational at this time. If you continue to experience any issues, please contact our technical support team.
4/30/2024 9:25AM – Issue affecting Webmail access for some Coastside Mailboxes
Cruzio engineers are currently investigating an issue affecting webmail accessibility for some Coastside mailboxes. Some users may be unable to login to their email during this time. We will continue to update this page with more information as it becomes available.
5/1/2024 9AM-6PM – Maintenance affecting some customers in the Alpine Heights, San Gregorio, and Bear Gulch areas
Cruzio engineers will be conducting maintenance on upstream equipment serving the Alpine Heights, San Gregorio, and Bear Gulch areas on Wednesday 5/1/2024 from 9:00AM-6:00PM. We anticipate brief interruptions during this process. Technicians will keep downtime as minimal as possible.
4/25/2024 2:40PM – Emergency Maintenance affecting wireless customers in the Purissima Canyon area [RESOLVED]
Cruzio engineers have successfully resolved the issue affecting some wireless customers in the Purissima Canyon area.
4/25/2024 2:12PM – Emergency Maintenance affecting wireless customers in the Purissima Canyon area
Cruzio engineers have identified an issue on the Purissima Canyon area of our network, and will be conducting emergency maintenance to resolve the issue. Customers in the area may experience brief downtime while we work on the issue.
4/25/24 9AM-1PM – Maintenance affecting some Wireless Pro customers in the Soquel area
Cruzio engineers will be performing planned maintenance on upstream equipment serving some Wireless Pro customers in Soquel on 4/25/24 9AM-1PM. There should only be brief interruptions during this window.
4/22/2024 11:30AM – Intermittent Interruptions for Wireless Pro Customers in the Harvey West Area [RESOLVED]
Cruzio engineers have resolved an issue causing intermittent connection issues for Harvey West Wireless Pro customers. Please contact technical support if you continue to experience issues.
4/22/2024 10:48AM – Intermittent Interruptions for Wireless Pro Customers in the Harvey West Area
Cruzio engineers have identified an issue with a portion of our network serving Harvey West area Wireless Pro customers. The issue is causing intermittent connection interruptions. We are working to resolve the issue as soon as possible, and will update this network status as more information becomes available.
4/19/24 10:10 AM – 11:00AM – Outage affecting some wireless customers in Purisima Creek and Skyline Boulevard Areas [RESOLVED]
Cruzio engineers have successfully restored service to equipment previously affecting connectivity for some wireless customer in Purisima Creek and Skyline Boulevard areas, and all systems should be back online. If you continue to experience any issues, please contact out technical support department.
4/19/24 10:10 AM – Outage affecting some wireless customers in Purisima Creek and Skyline Boulevard Areas
Cruzio engineers are currently investigating an outage affecting some wireless customers in Purisima Creek and Skyline Boulevard areas. We will update this page with more information as it becomes available.