Cruzio engineers are investigating an outage stemming from a large PG&E power outage in the greater Half Moon Bay area. We will update this message as further information becomes available.
10/11/23 10PM-2AM – Emergency Maintenance affecting some Wireless Pro customers in Midtown and Westside Santa Cruz areas
Cruzio engineers will be conducting emergency maintenance Wednesday, 10/11/23 from 10pm to 2am on upstream equipment serving some customers in Midtown and Westside areas. Affected customers may experience brief periods of downtime while our technicians complete repairs.
10/9/2023 – 1:00PM – Power Outage affecting some Wireless customers in San Gregorio area (RESOLVED)
Update: Power has been restored to upstream equipment and all service should be up and operational.
10/9/2023 – 9:30AM – Power Outage affecting some Wireless customers in San Gregorio area
Cruzio engineers have been notified of a power outage affecting some wireless customers in the San Gregorio area, and are currently assessing the situation. We will continue to update this network status with more information as it becomes available.
10/7/2023 1:15pm – Wireless Outage in a Honda / Woodside area
We are currently experiencing an outage in this areas and technicians are working to resolve the issue. No current ETA, but we will post updates as we get them.
10/6/2023 1:00PM – Power Outage affecting services in Harvey West and Westside Santa Cruz areas [RESOLVED]
Cruzio engineers have restored connectivity for affected customers in Harvey West and Westside Santa Cruz areas. Cruzio technicians will continue to monitor.
10/05/2023 12:00pm – Outage impacting residents at San Jerardo [RESOLVED]
Issue has been resolved and all services should be restored.
10/05/2023 11:00 – Outage impacting residents at San Jerardo
Residents at the San Jerardo Co-Op are experiencing connectivity issues, and Cruzio engineers are en route to fix the issue.
10/05/23 10PM-2AM – Emergency Maintenance affecting some Wireless Pro customers in Midtown and Live Oak areas
Cruzio engineers will be conducting emergency maintenance Thursday, 10/5/23 from 10pm to 2am on upstream equipment serving some customers in Midtown and Live Oak areas. Affected customers may experience brief periods of downtime while technicians complete repairs.
10/4/2023 6:45pm – Outage in Midtown, Live Oak, East Side areas [RESOLVED]
Technicians replaced a failed power supply and all services have been restored. If you are still having any issues, please call technical support. Thank you!