Cruzio engineers have successfully restored services to Harbor Village, and all previously affected customers should be back online. If you continue to experience any issues, please contact our technical support team.
7/11/2023 10:45PM – Issue affecting some customers in Harbor Village
Cruzio engineers have discovered an issue affecting customers in Harbor Village and are dispatching to investigate further. We will update this status page with more information as it becomes available.
6/10/2023 8:45pm – Outage in Weston area [RESOLVED]
Engineers have found and repaired the failed equipment responsible for the network outage. All services should be up and operational again.
6/10/2023 7pm – Outage in Weston area
Some customers in the Weston area may be experiencing a network outage. A Cruzio technician is en route to the area to make repairs. Updates will be provided as we get them should there be any prior to services being restored.
7/10/2023 6:10PM – Connectivity issue affecting some customers in Scotts Valley area [RESOLVED]
Cruzio engineers have identified and repaired an issue causing intermittent connectivity for some Wireless customers in Scotts Valley. Internet services have been restored, and all previously affected customers should be online.
7/10/2023 3:30PM – Connectivity issue affecting some customers in Scotts Valley area
Cruzio engineers have discovered an issue affecting Wireless services for some customers in the Scotts Valley area, and are currently looking into the situation. Affected customers may experience intermittent connectivity as our technicians investigate further.
7/7/2023 12:00PM – Emergency Maintenance affecting some customers in Black Mountain area [RESOLVED]
Cruzio engineers have successfully completed repairs, and all services have been restored to the Black Mountain area. Please contact our Tech Support team if you continue to experience any issues.
7/6/2023 5:00PM – Emergency Maintenance affecting some customers in Black Mountain area [UPDATE]
Cruzio engineers are continuously working to fully restore services in the Black Mountain area, and have updated the estimated time of restoration by end of day on Friday, July 7th 2023.
7/6/2023 3:00PM – Emergency Maintenance affecting some customers in Black Mountain area [UPDATE]
Cruzio engineers are continuously working to fully restore services in the Black Mountain area, however a small group of customers are still currently affected by this outage. There is no current estimated time of restoration, but we will continue to update this page with additional information as it becomes available.
7/5/2023 10:00AM-6:00PM – Cruzio Internet – Service downtime due to equipment move for customers around Ingalls St
Cruzio engineers will be conducting a necessary equipment move for infrastructure that serves customers around Ingalls St beginning at 10AM and ending 6PM on 7/5. Periods of downtime will occur during this window.
