We are currently experiencing an outage in this areas and technicians are working to resolve the issue. No current ETA, but we will post updates as we get them.
10/6/2023 1:00PM – Power Outage affecting services in Harvey West and Westside Santa Cruz areas [RESOLVED]
Cruzio engineers have restored connectivity for affected customers in Harvey West and Westside Santa Cruz areas. Cruzio technicians will continue to monitor.
10/05/2023 12:00pm – Outage impacting residents at San Jerardo [RESOLVED]
Issue has been resolved and all services should be restored.
10/05/2023 11:00 – Outage impacting residents at San Jerardo
Residents at the San Jerardo Co-Op are experiencing connectivity issues, and Cruzio engineers are en route to fix the issue.
10/05/23 10PM-2AM – Emergency Maintenance affecting some Wireless Pro customers in Midtown and Live Oak areas
Cruzio engineers will be conducting emergency maintenance Thursday, 10/5/23 from 10pm to 2am on upstream equipment serving some customers in Midtown and Live Oak areas. Affected customers may experience brief periods of downtime while technicians complete repairs.
10/4/2023 6:45pm – Outage in Midtown, Live Oak, East Side areas [RESOLVED]
Technicians replaced a failed power supply and all services have been restored. If you are still having any issues, please call technical support. Thank you!
10/4/2023 6:10pm – Outage in Midtown, Live Oak, East Side areas
We are currently experiencing a network outage due to an equipment failure. Technicians are in the process of assessing the situation and updates will be provided if there are any before repairs are complete.
10/04/2023 12:15 – Outage impacting residents at San Jerardo [RESOLVED]
This issue is now resolved. Cruzio engineers will continue to monitor the link.
10/04/2023 12:00 – Outage impacting residents at San Jerardo
Residents at the San Jerardo Co-Op are experiencing connectivity issues, and Cruzio engineers are enroute to fix the issue.
9/29/2023 9:45AM – 11:30AM – Service Issue affecting some Wireless Pro Customers in Westside Santa Cruz area [RESOLVED]
Cruzio engineers have successfully completed all upstream repairs, and previously affected customers should be back online. If you continue to experience any issues, please contact our technical support team.