A large power outage is affecting connectivity for multiple areas of Santa Cruz County. Cruzio engineers are assessing, and additional information will be posted as it becomes available.
11/22/2022 10:00PM – 2:00AM – Wireless Pro Maintenance affecting some customers in West Side Santa Cruz
Cruzio engineers will be conducting maintenance on infrastructure that serves some Wireless Pro customers in the area of West Side Santa Cruz. The maintenance window is from 10:00PM – 2:00AM, but overall downtime will be brief.
11/18/2022 7:15AM – Service outage in Scotts Valley area for WiPro and Certified customers
Cruzio Engineers are investigating the outage in the Scotts Valley area for certified and WiPro customers. We will update as soon as the issue is resolved. {Updated 7:15AM}
11/3/2022 10:00AM – 4:00PM – Maintenance affecting Butano customers
Cruzio engineers will be conducting maintenance on infrastructure that serves customers in the Butano area on Thursday, 11/3 between 10:00AM to 4:00PM. Total downtime will be brief during this window.
10/22/2022 5:00AM – Wireless Pro outage affecting some customers in downtown Santa Cruz [RESOLVED]
Cruzio engineers resolved the issue that was affecting some Wireless Pro customers in the downtown area.
10/22/2022 1:45AM – Wireless Pro outage affecting some customers in downtown Santa Cruz
Cruzio engineers are aware of an issue affecting connectivity for some downtown Wireless Pro customers. Cruzio engineers are working to obtain access to the site hosting the affected equipment and will conduct repairs once on-site. We will update this message as more information becomes available.
10/15/2022 11:00AM – Connectivity issue affecting some Skyline customers in Lobitos Creek Road and surrounding areas [RESOLVED]
This issue is resolved. If any affected customers are still having connectivity issues, please power cycle your equipment.
10/15/2022 10:15AM – Connectivity issue affecting some Skyline customers in Lobitos Creek Road and surrounding areas
Cruzio engineers are assessing an issue affecting some Skyline customers in the area of Lobitos Creek Road, Half Moon Bay. We will update this network status message as more information becomes available.
10/14/2022 10:00PM – 2:00AM – Emergency maintenance for Wireless Pro customers around Midtown, Live Oak, and East Side
Cruzio engineers will be conducting emergency maintenance on infrastructure serving some Wireless Pro customers around the areas of Midtown, Live Oak, and East Side Santa Cruz tonight between 10:00PM to 2:00AM to resolve an issue. There may be intermittent periods of downtime during this maintenance window.
10/13/2022 6:30AM – 7:45AM – Wireless Pro outage for some customers in Westside Santa Cruz [RESOLVED]
Cruzio engineers have identified the problem, and confirmed this issue is resolved. If you’re still experiencing any connectivity issues, please try power cycling your equipment, or contact Cruzio customer service.
