At around 5:20pm this afternoon, one of our mail servers had an issue and required a full reboot. All email messages were being queued up, and since the reboot has completed, all email is being processed properly, but some customers may experience some slowness as the email server processes its backload. This will self-resolve in a short time. This only affects customers with @cruzio.com email addresses. We appreciate your patience.
At around 12:40 am Saturday, March 3rd we had a Brief network-wide outage.
Cruzio engineers are currently looking into the issue.
Internet connectivity has been restored for customers in the South Bay/San Jose/Scotts Valley area. We apologize for the inconvenience.
Technicians have identified the problem and are on route to replace failed equipment.
At around 7am this morning, a weather-related issue at the remote site our technicians are an route to has also caused connectivity to a small number of Wireless Pro and Dedicated Connectivity customers in the Scotts Valley area. Technicians will be working to resolve the issue once they arrive onsite. Thank you again for your patience.
Starting around 4am this morning 3/1/18, internet connectivity customers in the South Bay/San Jose area began experiencing periods of downtime. Cruzio technicians are now en-route to one of our sites to diagnose and resolve the issue. This status will be updated as we receive information from the field. We appreciate your patience.
Customers with Wireless Pro and Wireless Dedicated access services in the West Cliff and Beach Flats area of Santa Cruz experienced a brief outage due to equipment failure starting at 4:30PM. Service was restored by 4:50PM.
During the repair process to resolve the recent Host5 failure, Cruzio engineers identified a specific issue and were able to restore customer databases. If you are still experiencing issues with your website, please contact us and we will be happy to assist you further. This only affects web hosting customers who are on our Host5 server.
With regards to the recent issue with webhosting server host5, we have sent email notifications to any customers affected. If you have not received the aforementioned email, please contact us to discuss your website.
In addition to webmail access, POP, IMAP and SMTP functionality have been restored for domains on host 5. There is no ETA for other down services on host 5 at this time. No email has been lost during the downtime.