On March 23rd, starting at 2am, Our upstream provider will be performing maintenance on equipment serving the edge of the DSL network. Customers may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 2 hours.
Our upstream provider has reported they have resolved the mail issues now. If you are still having any issues checking mail, using webmail, or getting mail, please contact Cruzio Technical Support.
Some customers may be experiencing problems logging into email. Our upstream provider is currently working on restoring services. This does not effect mail for any customers on web hosting services. We will be providing updates as we get more information.
This issue is now resolved and all customers can access their email accounts again.
Some email customers may be having issues signing into their email accounts via our website due to an upstream issue. Engineers are working to fix the issue and we will post an update once the issue is resolved.
This issue is now resolved and affected links are back online. If you are in the Westside or Downtown areas of Santa Cruz and still can’t get online, please power cycle your equipment.
Cruzio engineers are aware of an issue affecting stability for some Wireless Pro links around Westside Santa Cruz and downtown, and will be briefly taking these affected links offline to implement a fix. We will update this network status message as more updates are available.
Due to a large-scale PG&E outage downtown, some Wireless Pro customers as well as customers located at 2030 North Pacific are offline. Cruzio engineers will implement backup power solutions at 2030 North Pacific if PG&E service is still off by the morning.
Cruzio engineers have resolved the issue. All affected customers should be back online.
Due to an equipment failure, some Wireless Pro customers in the Harvey West area may be experiencing an internet outage. Cruzio engineers are working to resolve the issue.
