Our customers with Velocity phone service are experiencing a problem where when their Velocity phone number is dialed, a recording states that the number is unallocated. Velocity customers cannot receive incoming phone calls due to this, but they can still make outgoing calls. We are working with our upstream provider to get this resolved. We do not have an ETA on when this will be fixed. We apologize for the inconvenience.
UPDATE – As of 12:50pm this problem is resolved and Velocity customers should be receiving incoming phone calls again. If this recording still plays when someone attempts to call your Velocity number, please contact Cruzio for further assistance.