Fusion Voicemail FAQ

How much does it cost to get voicemail with my Velocity service?

Voicemail comes free with your Fusion phone service, as does Caller-ID, Call Waiting, and 3-Way Calling.

How can I access the phone-based voicemail system?

Use one of the following methods to reach your voicemail box, then enter your PIN when prompted (the first time you connect to voice mail, you will be asked to create a password):

  • Dial *99 from your own number.
  • Dial your own number, from your own number.
  • Dial your own number from anywhere; when you hear the greeting press * to access the private menu.
  • Call 707-583-7700 from anywhere and enter your phone number as prompted.

How can I listen to my messages?

  1. Log in to your voicemail using one of the methods listed above.
  2. Press 1 to listen to new messages, or press 2 to listen to old messages.
  3. After each message you will be given options such as:
    • 1 Replay Current Message
    • 3 Delete Message
    • 4 Mark Message New
    • 6 Listen to Message Envelope
    • # Next Message
    • * Main Menu

How do I record a greeting?

  1. Log in to your voicemail using one of the methods listed above.
  2. Press 7 to manage greetings.
  3. Press 2 to record a new greeting (or press 3 to use a default greeting).
  4. Leave your greeting at the tone, followed by the # key.
  5. You will be given the option to listen to your greeting (1), or to save your new greeting (2).

How do I change my voicemail password (PIN)?

  1. Log in to your voicemail using one of the methods listed above.
  2. Press 6 for voicemail options.
  3. Press 1 to change your voicemail password.
  4. Enter a new 4-digit password.

Is there a message length limit?

Yes, currently messages are limited to 10 minutes.

What are the voicemail menu options?

  • 1 Play New Messages
    • 1 Replay Current Message
    • 3 Delete Message
    • 4 Mark Message New
    • 6 Listen to Message Envelope
    • # Next Message
    • * Main Menu
  • 2 Play Old Messages
    • 1 Replay Current Message
    • 3 Delete Message
    • 4 Mark Message New
    • 6 Listen to Message Envelope
    • # Next Message
    • * Main Menu
  • 6 Manage Voicemail Options
    • 1 Change Password
    • 2 Change Rings
    • * Main Menu
  • 7 Manage Greeting
    • 1 Listen to Current Greeting
    • 2 Record New Greeting
      • 1 Listen to New Greeting
      • 2 Save New Greeting
      • 3 Record Greeting Again
      • 4 Main Menu
    • 3 Use Default Greeting
    • * Main Menu
  • 8 Exit

How do I access Voicemail through the online Fusion Phone Tools?

You can use the online Fusion Phone Tools to manage your voicemail.  To get started, go to Fusion Phone Tools and click the “Need to activate your line?” link.  Enter your phone number (including the area code, no dashes, only numbers) and click “Submit”.

You will need to be in the same location as your landline, as you will be required to validate your phone.

Click on “Start Call,” your phone will then ring and you will be given a 6 digit number. Write that number down and go back to the webpage and input that 6 digit code as well as a password of your choosing. Enter the password in twice and enter an email address (this email address will be used in case you need to retrieve your password).  Hit “Submit” and you will be directed to the Fusion Dashboard page.

Fusion Dashboard

Here you can see:
Usage: A summary of your call data, including minutes and international calling charges.
Messages: Listen, delete or download all your voice messages.
Settings: Here you can enable/disable voicemail, change line and account settings, and even view any devices that have accessed the system.


Clicking on the Usage tab will bring up all your voice usage (calls) for the current month. You can pick which month to view, by using the drop down menu on the top left.

Default view of this page is just a summary of information.  Click the “See Full Details” link next to the month drop down menu to get more information.  On the new page with more info, you can also download your phone records as a CSV file by clicking the big orange button labeled “Download All Records (CSV)” at the bottom of the page.


The Messages tab will bring up all your current voicemails. It will tell you what phone number they came from, the date, and even the length of the message. You can then chose to listen or download the message to your computer.

You can then chose to mark them as a NEW message by using the “Mark Unread” button, or you can delete a message by clicking the “Delete” button.


Under the “Settings” tab, you can select various sub-tabs like Voicemail, Line Stats, Line Settings, Account Settings and Device List.

Voicemail: Here you can disable/enable voicemail.
WARNING: If you click “Remove Voicemail” it will turn off Voicemail AND delete all your saved messages.

You can also change your voicemail pin/password, and select how many rings are allowed before the Voicemail feature kicks in.

Line Stats: Clicking this tab will give you 3 options:

  • Sync Speed: This will tell you whether your line is currently up and in sync, as well as what speed your download and upload are currently at.
  • Profile: We recommend not changing these settings without contacting Cruzio first, as changing them could cause problems with your service. Here you can adjust your DSL Line profile and your Line Sync profile.  The DSL Line profile by default is set to prioritize your download speed over your upload speed, but you can change it to prioritize your upload speed over download.  Line Sync profile can be changed between Interleaved or Fastpath.  Unless you are familiar with those terms, don’t change this setting.
  • Bandwidth Graphs: This will provide you with graphs showing the performance of your internet service over the past 24 hours.

Line Settings: Here you can enable/disable features like Call Waiting, Caller ID Blocking, Anonymous Call Rejection, Spam Call Blocking, International Calling, and Call Forwarding and the number it forwards too, just by checking/unchecking the respective boxes and hitting “Update Line Settings.”

If you would like to have your number forward to a different number, enable Call Forwarding and input the desired phone number to forward to into the box and hit “Update Line Settings.”

Account Settings: Here you can enter your desired email address for password recovery, in case you forget your login password.

Device List: Here you can see the devices attached to your specific phone number.”