How to update Mac Mail 10/Mac Mail 11 to use the new Cruzio email settings

Step-by-step instructions on how to change your email settings for Cruzio’s 2018 email upgrade. Use for all email addresses ending in @cruzio.com, @baymoon.com, @rattlebrain.com, @calcentralcom, @scshop.com, @elgatito.com, @ebold.com, @skyhighway.com, @cruziolatino.com and @icogitate.com. If you own your own custom domain name, you don’t have to make changes at this time.

Step 1 – Open Mac Mail from your desktop or toolbar.

Step 2 – Select “Mail” in the upper left hand corner and choose “Preferences”. This will open a new window in the middle of your screen.

Step 3 – Select the “Accounts” tab at the top of this window. The left pane in this window will now display all the accounts configured in this program.

Step 4 – In the left pane, select the email account you wish to upgrade. The settings for that account will appear in the right pane.

Step 5 – In the right pane of the “Accounts” window, click the “Server Settings” tab. Account information for this email will appear below.

Step 6 – Under “Incoming Mail Server”, , type your full email address in the “User Name:” box (for example, johndoe@cruzio.com or janedoe@baymoon.com).

Step 7 – Under the “Incoming Mail Server”, uncheck the box for “Automatically manage connection settings”

Step 8 – Uncheck “Use TLS/SSL”.

Step 9 – Under “Outgoing Mail Server (SMTP)”, there is an “Account:” dropdown menu. Choose “Edit SMTP Server List…”, which will open a new window.

Step 10 – On the bottom pane of this window, in the “Description:” box, type in CruzioSMTP.

Step 11 – In the “User Name:” box, type in your full email address.

Step 12 – In the “Password:” box, type in your password for the email you are configuring.

Step 13 – In the “Host Name:” box, type in the server name assigned to your email address from the table below.

If your email address ends in:Your server name is:
cruzio.comsmtpauth.cruzio.com
baymoon.comsmtpauth.baymoon.com
rattlebrain.comsmtpauth.rattlebrain.com
calcentral.comsmtpauth.calcentral.com
scshop.comsmtpauth.scshop.com
elgatito.comsmtpauth.elgatito.com
ebold.comsmtpauth.ebold.com
skyhighway.comsmtpauth.skyhighway.com
cruziolatino.comsmtpauth.cruziolatino.com
icogitate.comsmtpauth.icogitate.com

Step 14 – Uncheck the box for “Automatically manage connection settings”.

Step 15 – In the “Port” box, type in 587.

Step 16 – Uncheck “Use TLS/SSL”.

Step 17 – In the “Authentication” menu, choose “Password”.

Step 18 – Click the “Advanced” tab on the middle of this window, and check the “Allow insecure authentication” box.

Step 19 – Click “OK”. This will take you back to the “Accounts” window.

Step 20 – In the “Accounts” window, select “CruzioSMTP” from the “Outgoing Mail Server (SMTP)” dropdown menu.

Step 21 – Close the “Accounts” window using the red dot in the upper left hand corner.

Step 22 – You may now see an error message saying “Unable to verify account name or password.”  This is a known Mac Mail bug. If you don’t see this error you can close your settings window and send and receive as normal.

Please continue to follow the steps in this guide if you receive any errors when closing the “Accounts” page.

Step 23 – If an error message says, “Unable to verify account name or password.” click “OK”, then click the red dot in the upper left hand corner.

Step 24 – A new window will appear saying it could not save the changes. Click “Don’t save”. Don’t worry, it will save the changes you have made to settings. You have successfully completed the email changes.

Note: Due to a Mac Mail bug, the word ‘offline’ may appear next to the server name in the Accounts window. That’s okay, the settings are correct if you can successfully send and receive email.”