How to update Mac Mail 9 to use the new Cruzio email settings

Step-by-step instructions on how to change your email settings for Cruzio’s 2018 email upgrade. Use for all email addresses ending in @cruzio.com, @baymoon.com, @rattlebrain.com, @calcentralcom, @scshop.com, @elgatito.com, @ebold.com, @skyhighway.com, @cruziolatino.com and @icogitate.com. If you own your own custom domain name, you don’t have to make changes at this time.

Step 1 – Open Apple Mail from your desktop or toolbar.

Step 2 – Click “Mail” in the upper left hand corner and choose “Preferences”. This will open a new window in the middle of your screen.

Step 3 – Click the “Accounts” tab at the top of this window. The left pane in this window will now display all the accounts configured in this program.

Step 4 – In the left pane, click the email account you wish to update. That will display the settings for that account in the right pane.

Step 5 – In the “Accounts” window in the right pane, click the “Account Information” tab. You will see the account information for this email listed below.

Step 6 – Under “Account Information”, check that the “User Name” box on this page has your full email address,. If the box only contains the part of your email address before the @ symbol, type in your full email address.

Step 7 – In the “Accounts” window in the right pane, click the “Advanced” tab.

Step 8 – In the “Advanced” window, uncheck the box for “Automatically detect and maintain account settings”.

Step 9 – Uncheck “Use SSL”.

Step 10 – Click the “Account Information” tab. This will show you basic information about the account in the bottom pane.

Step 11 – Click the “General” tab in the top left corner of the window. Click “Save” when prompted to do so.

Step 12 – Click on the “Accounts” tab at the top of the window.

Step 13 – In the “Accounts” window, under “Outgoing Mail Server (SMTP)”, left click the drop down box and choose”Edit SMTP Server List”.

Step 14 – Under “Server Name” type in the server name assigned to your email address from the table below:

If your email address ends in:Your server name is:
cruzio.comsmtpauth.cruzio.com
baymoon.comsmtpauth.baymoon.com
rattlebrain.comsmtpauth.rattlebrain.com
calcentral.comsmtpauth.calcentral.com
scshop.comsmtpauth.scshop.com
elgatito.comsmtpauth.elgatito.com
ebold.comsmtpauth.ebold.com
skyhighway.comsmtpauth.skyhighway.com
cruziolatino.comsmtpauth.cruziolatino.com
icogitate.comsmtpauth.icogitate.com

Step 15 – Click the “Advanced” tab. Uncheck the box for “Automatically detect and maintain account settings”

Step 16 – Uncheck the box for “Use SSL”

Step 17 – Click on the box for “Port”. Type in 587.

Step 18 – Under the “Advanced” tab, under “Authentication”, left click to open the drop down box and choose “Password”.

Step 19 – Check the “Allow insecure authentication” box.

Step 20 – Type your full email address in the “User Name” box (for example, johndoe@cruzio.com or janedoe@baymoon.com).

Step 21 – Type in your email password in the “Password” box.

Step 22 – Under the “Advanced tab”, click the “OK” button.

Step 23 – Left click the red dot in the upper left hand corner.

Step 24 – You may now see an error message saying “Unable to verify account name or password.”  This is a known Mac Mail bug. If you don’t see this error you can close your settings window and send and receive as normal. Please continue to follow the steps in this guide if you receive any errors when closing the “Accounts” page.

Step 25 – If you get an error message saying, “Unable to verify account name or password.” click “OK” then click the red dot in the upper right hand corner.

Step 26 – A new window will appear saying it could not save the changes. Click “Don’t save” Don’t worry, it will save the changes you have made to settings. You can now send and receive email. Test your settings by sending yourself an email.

Note: Due to a Mac Mail bug, the word ‘offline’ may appear next to the server name in the Accounts window. That’s okay, the settings are correct if you can successfully send and receive email.”