This help is for Cruzio members. Many activities on the Cruzio website require membership. If you’re not a member yet, please join us!
How do I manage my Cruzio account?
To see your account details, change your payment method or view payment history, log in to the Account Center at myaccount.cruzio.com. If you’d prefer, email us at office@cruzio.com, or give us a call at 459-6301 x2.
What is due when?
Cruzio’s billing cycle works slightly differently depending on what services you have with us.
1. DSL, Dialup, and Web Hosting
A statement is issued 21 days before your payment is due. Your Cruzio bill is due on the first day of your billing cycle, and covers a month of service. So, for example, if your billing cycle starts on June 15th, your bill is due June 15th, and covers service from June 15th through July 14th. Your billing cycle is based on the date you open your account. Late notices will be sent out after an account is 2 days overdue, and every 3 days for 3 notices. If payment hasn’t been received, the account will suspend on the 15th (after 14 days of being overdue) and closed on the 25th.
2. Velocity
For all Velocity customers, a statement is issued 21 days before the 1st of each month showing monthly service charges (Velocity bandwidth, Fusion phone) for the month ahead, and usage charges (business metered & long distance phone usage) for the past month. Payment for service charges, usage charges and taxes is due in full on the first of each month and must be automatically charged to credit card or bank account. Taxes will not be pre-billed and will total $10-11 per line per month. Late notices will be sent out after an account is 2 days overdue, and every 3 days for 3 notices. The account will suspend on the 15th (after 14 days of being overdue) and closed on the 25th.
3. Cruzioworks, Colo, and Wireless
A statement is issued 30 days before your payment is due. Your Cruzio bill is due on the first day of your billing cycle, and covers a month of service. So, for example, if your billing cycle starts on June 15th, your bill is due June 15th, and covers service from June 15th through July 14th. Your billing cycle is based on the date you open your account. Late fees apply after the account is 4 days overdue; the charge is $5 or 10%, whichever is greater. The account is suspended after 14 days. After 25 days, the account is permanently closed (unpaid charges are still due after account closure.)
Timeline details are subject to change; please contact us if you have any specific questions.
How does Cruzio send me my bill?
Cruzio emails you a statement 21 days before the due date.
What happens if I’m late making a payment?
A late fee equal to 10% of amount due, or $5 (whichever is larger) is applied 4 days after the due date, if payment has not been received. To have a late fee that is $5 or less reversed, bring at least 3 cans of food for the Second Harvest donation barrel in the Cruzio Store lobby.
What methods can I use to pay my bill?
Cruzio accepts all major credit cards, checks, money orders and cash. You can set up automatic payments with a credit card, debit card or bank account.
How do I know which method I’m paying with?
Log into the Account Center and click “Payment Method”. Any cards or bank accounts you have saved to your Cruzio account will be listed here. If there are multiple cards or bank accounts listed, the one selected in the “Choose” column will be the one currently set to automatic payment.
How do I change my payment method?
Log into the Account Center and click “Payment Method”. You will be given the option to add credit card information, or add bank account (electronic check) information, or deleted an existing payment method.
Can I keep more than one credit card on file?
Yes!
How can I make a one-time payment with a card or bank account?
You will first need to add a credit card or bank account info to your Cruzio account. If you do not already have one saved to your account, then from the Account Center, click “Payment Method”. Either click “Add Credit Card” or “Add Electronic Check” and provide the appropriate information when prompted. If you do not want automatic payment enabled with the card or bank account you are adding, when you see the checkbox for “Use for Recurring Billing”, be sure to remove the checkmark from it. When the payment method has been added, click the orange “Home” link.
Once you’ve added a payment method to your account, or if you already had a payment method saved to it, click “Make Payment”. Under “Methods of Payment”, select the payment method you want to use. Next to “Make Payment”, enter the amount you would like to pay. Then click “Make Payment”.
My account is set to auto payment but is overdue; what’s up with that?
Your billing information may have changed, or a charge may have been unsuccessful. Check and update your billing information in the Account Center.
Why didn’t I receive a bill?
Cruzio may not have your current contact information. Click the “Contact info” tab to check and update your email address and other contact information.
How do I change the name or company on the account?
The name on your Cruzio account signifies ownership of the account and all the services on that account. To change ownership, please shoot us an email including your account secret, or give us a call at 831-459-6301 x2.
I’m moving. How should I let you know?
If you just need to change your billing address, you can do so simply by editing the appropriate fields in your Contact Info.
If you are moving your DSL or other Cruzio service, we’ll need a little more information. To minimize downtime, place your order for a DSL move well before your move date. It’s never too early.
Please see this information on moving your DSL.
Will the Account Center work on my old computer?
Some older Web browsers don’t work correctly with the Cruzio Account Center. You may need to download and install a newer Web browser. We have tested these browsers and found them to work fine:
Windows
Mac
If your computer is running an old version of the Windows or Mac system, and cannot run the newest browsers, try Firefox 2 for Windows or Firefox 2 for Mac.
If you would like to bring your computer to Cruzio and have us install a new browser for you, call Customer Service to make an appointment.
I logged in to the Account Center, but I couldn’t see any of my account information. What’s wrong?
You may need to use a newer Web browser. See the question directly above.
