Using Secure Email (SSL)

What is secure email?

This help page explains how you can secure your email communications between your computer and the mail server.

Usually, your email program communicates with the mail server in “cleartext” (unencrypted data). Someone with bad intentions could “listen in” and read your email login and password, as well as your messages.

However, if you use SSL (Secure Sockets Layer), your email program will communicate with the mail server in “ciphertext” (encrypted data). Anyone listening in will only find encrypted gibberish.

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Does my Cruzio service include secure email?

Currently, secure email is available only in our Domain Email (email addresses at your own domain—@yourdomain.com).

Secure email is not yet supported in Cruzio Mail.

Secure email is not supported in Classic Email. If you have Classic domain hosting and would like to use this feature, you may want to consider migrating to Cruzio’s Website Hosting Service, which includes Domain Email. Contact Cruzio for more information.

How do I set up a new secure email account?

  1. First, choose an existing email address to use, or create a new one in your control panel.
  2. Next, open your email program and create a new email account for your email address. (If you need help, see our Email Setup Instructions.)

    While you are setting up the account, the program may ask you if you want SSL enabled. If it does, then yes, choose to use SSL.

  3. Finally, follow the instructions in the section below to check that both your incoming and outgoing mail communications are SSL-protected.
  4. If your email program does not allow you to enable SSL while setting up your account, follow the instructions below to make your setup secure.

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How do I make my existing email setup secure?

Follow the instructions below to enable SSL for your new or existing email account.

Mac OS X Mail

  1. In the Mail menu, select Preferences. Click the Accounts button.
  2. On the left, select your account. On the right, click the Account Information tab.

    In the “Outgoing Mail Server (SMTP)” section, select “Edit Server List”. (This Edit option will be either in a button or a drop-down menu.)

  3. Look for “Use Secure Sockets Layer (SSL)” and “Use custom port”. If you do not see them, click Advanced.

    Select “Use Secure Sockets Layer (SSL)”, and set “Use custom port” to 465. Click OK.

  4. You should now be back in the Accounts window. Click the Advanced tab.

    Select “Use SSL”.

    Close the Accounts window. If it asks you to save your changes, click Save.

Windows Mail

  1. In the Tools menu, select Accounts.
  2. Select your mail account and click the Properties button.
  3. Click the Advanced tab.

    Under both the Incoming and Outgoing server ports, select “This server requires a secure connection (SSL)”, and set “Outgoing Port (SMTP)” to 465. Click OK.

    You should now be back in the Accounts window. Click Close.

Thunderbird

  1. In the Tools menu, select Account Settings.
  2. On the left, select Server Settings.

    Set “Use secure connection” or “Connection Security” to SSL or SSL/TLS.

  3. On the left, select “Outgoing Server (SMTP)”.
  4. Select your outgoing mail server and click Edit.

    Set Port to 465 and set “Use secure connection” or “Connection security” to SSL or SSL/TLS. Click OK.

    You should now be back in the Account Settings window. Click OK.

Outlook 2007

  1. In the Tools menu, select Account Settings.
  2. Select your mail account and click Change.
  3. In the lower right corner, click More Settings.
  4. Click the Advanced tab.

    Select “This Server requires an encrypted connections (SSL)”, set “Outgoing server (SMTP)” to 465 and set “Use the following type of encrypted connection” to SSL. Click OK.

    Click Next. Click Finish.

Outlook 2003

  1. In the Tools menu, select E-mail Accounts.
  2. Select “View or change existing e-mail accounts” and click Next.
  3. Select your mail account and click Change.
  4. In the lower right corner, click More Settings.
  5. Click the Advanced tab.

    Under both the Incoming and Outgoing server ports, select “This server requires a secure connection (SSL)”, and set “Outgoing Port (SMTP)” to 465. Click OK.

    Click Next. Click Finish.

Other versions of Outlook or Outlook Express

Please follow the steps above for Windows Mail.

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