Web Hosting FAQ

This information is for Cruzio Hosting services. If you got your web hosting before July 2006, please see the Classic Web Hosting FAQ.

Control Panel Questions

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Website Development Questions

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Control Panel Questions

How do I find out which host I am on?
Throughout this FAQ and in several other Cruzio help pages, you will find that some of these instructions will refer to different host numbers. If you do not know what host number you are on, after you log into your control panel, look at the URL at the top of your browser. You will see it start with ‘https://host’ followed by a number. That is the host number you are on.

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Why do the help files in the control panel reference items I don’t see?
Some items in your control panel have been removed by Cruzio or replaced with third party applications which we think offer better features and usability. Occasionally you will see references to these items in the help files.

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How do I activate the Domain control panel?
The domain control panel allows you to give access to a single domain to a different user. To activate your domain control panel:

  1. Login to your domain control panel at http://login.cruzio.com. You may need to log in twice.
  2. Select a domain. If you are on host 6 or 7, this can be accessed by first clicking ‘Domains’ under the Main Menu in the upper left hand corner.
  3. If you are on host 1, 2, 3, 4, or 5, select the ‘Domain Administrator’ icon.

    If you are on host 6 or 7, select the ‘Domain Administrator Access’ icon.

  4. Check the box next to ‘Allow domain administrator access’. You’ll need to provide a password and (optionally) set some permissions.
  5. Select ‘OK’ when finished to apply the settings.

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How do I create a subdomain?
  1. Login to your domain control panel at http://login.cruzio.com. You may need to log in twice.
  2. Select a domain. If you are on host 6 or 7, this can be accessed by first clicking ‘Domains’ under the Main Menu in the upper left hand corner.
  3. On host 1, 2, 3, 4 or 5, under the ‘Hosting’ section, select the icon labeled ‘Subdomains’.

    On host 6 or 7, under the ‘Web Site’ section, select the icon labeled ‘Subdomains’.

  4. On host 1, 2, 3, 4 or 5, select ‘Add New Subdomain’ and indicate your preferences. When you’re finished select ‘OK’.

    On host 6 or 7, select ‘Create Subdomain’ and indicate your preferences. When you’re finished select ‘OK’.

  5. For an explanation of each of preference, choose the ‘Help’ link in the left column. You will need to specify the subdomain name and an FTP Login.

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What is a ‘Custom Button’?
It’s a button you can add to the control panel interface for quick access to sections of your Website or external sites. To create a new button or manage an existing one on host 1, 2, 3, 4 or 5, select the ‘Custom Button’ icon from the ‘Home’ interface. To create a new button or manage an existing one on host 6 or 7, select the ‘Custom Buttons’ icon from the ‘Additional Tools’ interface.

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What is a ‘Web User’?
You can create accounts that permit users to upload files to a domain’s Web space. To do this, you create a ‘Web User’. The user will have his own FTP profile (login and password) and the pages will be visible at the ‘Web User’ address: http://www.yourdomain.com/~login. Please note that, as the files are owned by the individual ‘Web User’, they can’t be managed via the administrator’s FTP profile or from the ‘File Manager’. There is no control panel or email associated with the ‘Web User’.

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Why won’t my hosting preferences update?
If you encounter this error while trying to create an Web (FTP) user “Error: Unable to update hosting preferences: User already exists”, try using a different login name. FTP logins must be unique on the server.

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How do I return to the default DNS settings?
For host 1, 2, 3, 4 or 5, you can return your DNS settings back to what they were originally by clicking on the domain name in your control panel, selecting ‘DNS’, and then clicking the ‘Default’ button. For host 6 or 7 click ‘Domains’, select your domain, click on ‘DNS Settings’, and then select the ‘Restore Defaults’ button.

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All of my icons are in a tall, narrow column down the page. How do I fix this?
This is a problem between Internet Explorer 7 and the Plesk interface. Using a different browser, including other versions of Internet Explorer, is the solution.

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Website Development Questions

Why does my website have a Cruzio “Under Construction” page when I browse to it?
By default we put an “Under Construction” page up on your domain. It is in the httpdocs folder and is named index.html.

You can replace this with your own web page. Create your own file named index.html (be sure you use this exact name).

  1. Using either your control panel’s File Manager, or an FTP program, access the httpdocs folder.
  2. If you want to keep the Cruzio “Under Construction” page for a backup, rename the original index.html to index.old.
  3. Upload your own index.html to the httpdocs folder.

If your web site is php-based, rather than html-based (Joomla and WordPress sites are php-based and not html), you may want to remove the index.html file without replacing it.

When you remove the default index.html page, you may also remove these associated files and folders from the httpdocs folder to save storage space:

  • css
  • img
  • picture_library
  • test
  • favicon.ico

However, plesk-stat should not be removed.

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How do I upload batches of files using File Manager?
The control panel File Manager does not support batch uploading of files. We recommend you use an FTP client such as FileZilla for Windows or CyberDuck for Mac. Both programs are free.

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What is Installatron, and how do I use it?
Installatron is a utility for installing and managing Web applications. Log into your control panel. In the sidebar, click the Installatron Applications Installer link. From the Installatron screens, you can browse available Web applications and install any of your choice: WordPress, Joomla, Drupal, and many more. You can also upgrade, back up, restore, or clone any of your installed applications.

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Why do I get errors when I try to upload image files to my WordPress site?
Usually, this error happens only to a manually-installed WordPress. WordPress sites installed with Installatron do not have this issue.
If you installed WordPress manually using an FTP application, you won’t be able to upload images via your WordPress Media Library until you change the permissions of these WordPress folders:

/wp-content
/wp-content/uploads

Change the permissions of these folders to allow read, write, and execute capabilities to owner, group, and others (in other words, 777 permissions). See How to change file permissions for the step-by-step instructions. You’ll want to check all the permissions checkboxes for these two folders.

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What naming convention should I use for my files?
  • SSI’s – .shtml
  • PHP – .php
  • Python – .py
  • Java – .war
  • Apache::ASP – .asp
  • Perl – .pl or .cgi

Perl scripts will run in both the httpdocs and cgi-bin directories and their subdirectories.

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Where should I put my CGI files?
Plesk, by default, has a cgi-bin directory at the root level of the domain, hierarchically above the httpdocs directory, where you put your Web files. This is for the sake of security.

However, for ease of use, Cruzio has set it up to allow you to also run cgi’s within any directory of your Web space, should you choose to do so.

The one limitation to this is that you cannot have a cgi-bin directory directly within the httpdocs directory, as that path is aliased to the one at the root level.

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Can I use features like Installatron with my subdomain?
Installatron is only available to domains set up on the control panel homepage. You can set up a subdomain as a domain.

  1. Login to your domain control panel at http://login.cruzio.com. You may need to log in twice.
  2. For host 1, 2, 3, 4, or 5, select ‘Add New Domain’.

    For host 6 or 7, Select ‘Domains’ and then click ‘Create Domain’.

  3. Fill in the entire domain name for the ‘Domain name’ field. Example: sub.domain.com.
  4. For host 1, 2, 3, 4 or 5, click OK and then select ‘Physical Hosting’, then click OK.

    For host 6 or 7, make sure ‘Hosting type’ is set to ‘Web Site Hosting’.

  5. For host 1, 2, 3, 4 or 5, enter an FTP login and password for the new domain, choose the services and quotas you would like for the new domain, and then click ‘OK’.

    For host 6 or 7, enter an FTP Login and Password for the new domain, then select ‘Next’. Choose the services and quotas you would like for the new domain and select ‘Finish’.

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How do I set up programs like WordPress, Joomla! or Drupal for use as a homepage?
From your control panel, select the domain you want to use (If on hosts 6 or 7, first click ‘Domains’ under the Main Menu in the upper left corner) and then select the Installatron icon. Click on the Application Browser tab, then select the program you want to install from the list on the right. Click the ‘install this application’ button. Under the Install Location section, change the text in the box to a forward slash (/) only.

Complete the remaining steps provided on the screen. Your program will now be installed in the top level of your domain, instead of in a subdirectory.

Only install one program in the top level of your domain; if you try to install another program in the same location, it may overwrite the files needed by the first program.

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Can I use WordPress to build a site with simple, hierarchical pages?
Yes. Once you have installed WordPress, go to your WordPress administrative page. In the WordPress admin menu, click Pages and then in the submenu click New Page. Create as many pages as you wish. You can make any page the subpage of another by specifying the Page Parent in the controls below.

In the admin menu, click Settings, and in the submenu, click Reading. In the Front Page Displays section, select “A static page.” In the “Front page” menu, choose your desired homepage. At the bottom of the screen, click “Save changes.” This page is now your WordPress homepage.

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My site requires ASP. Will that work with Cruzio?
It depends. Our hosting platform supports Apache ASP, but not ASP.net. If it’s an Apache ASP package you’re using, it will work.

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Coppermine versus Gallery, which to choose?
Coppermine and Gallery are both very useful photo gallery programs, each with different strengths. Coppermine is built to match and tie in to PHPbb, so for users who have an established PHPbb installation who wish to add a multi-user gallery, Coppermine would be a good choice.

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How do I upload Frontpage files to my domain’s Web space?
Frontpage support is only available on some older hosting accounts, and will be phased out completely in the future. If you have such an older account, please refer to our FrontPage instructions.

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What are the full paths to common crontab commands?
wget: /usr/local/bin/wget
sendmail: /usr/sbin/sendmail
perl: /usr/bin/perl

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What are the full paths to programs needed to set up my mailing list application?
sendmail: /usr/sbin/sendmail
perl: /usr/bin/perl

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How do I password-protect certain folders or pages in my Web space?
  1. Login to your domain control panel at http://login.cruzio.com. You may need to log in twice.
  2. Go to the domains section of your control panel and click the name of the domain whose directories you want to password-protect.
  3. On host 1, 2, 3, 4 or 5, choose ‘Protected Directories’ then select ‘Add New Directory’.

    On host 6 or 7, choose ‘Password Protected Directories’ then select ‘Add New Directory’.

  4. Specify the path to the directory that you wish to password protect in the space provided for ‘Directory name’. This can be any directory existing in your site, for example: /private. If the directory that you would like to protect has not yet been created, specify the path and the directory name, and the directory will be created for you.
  5. In the space provided for ‘Directory location’, specify in what location (also called document root) your password-protected directory resides or will reside. For example:
    • To protect a directory in httpdocs, select Non-SSL.
    • To protect a directory in httpsdocs (note the extra ‘s’ after ‘http’), select SSL.
    • To protect your CGI scripts stored in the cgi-bin directory, leave ‘/’ in the Directory name box and select the cgi-bin check box. Make sure there are no white spaces after the slash symbol; otherwise, a protected directory will be created with the name consisting of white spaces.
  6. In the ‘Header Text’ box, type a resource description or a welcome message that your users will see when they visit your protected area.
  7. Click ‘OK’. The directory you specified will be protected.
  8. To add a user, select ‘Add New User’.
  9. Specify the login name and password that will be used for accessing the protected area. The password should be from 5 to 14 characters in length. Select ‘OK’.

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Why can’t I modify modules that I installed using Joomla?
This is a known issue. The modules install OK, but all the files end up being “owned” by the Web server, not the client login, so you can’t edit them. Luckily, if you download the JoomlaXplorer extension, you can edit the files even though they’re owned by the Web server. Be sure to have a look at the accompanying ‘Read Me’ for detailed instructions.

JoomlaXplorer

How do I upload files using Dreamweaver?
In Dreamweaver, create a new site and use the following ‘Remote Info’ settings:

Access: FTP
FTP host: (domain name)
Host directory: (leave blank or enter httpdocs)
Login: (client login)
Password: (client password)

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The Joomla 1.5 setup requires an FTP user, FTP password, and FTP root path. What should I use for these settings?
You should use the FTP login and password that is associated with your domain or subdomain, as applicable.

The ftp root path settings depend on whether you are installing in your main httpdocs folder, a subfolder, or on a subdomain.

For the main httpdocs folder, the root path would be /httpdocs

For a subfolder, the root path would be /httpdocs/[subfoldername]

For a subdomain, the root path depends on how you set things up.

If you set up the subdomain as a primary domain (by using the Add New Domain icon in the control panel), your ftp path would be /httpdocs or, if you installed joomla in a directory within the subdomain, /httpdocs/[subfoldername].

If you set up the subdomain within the primary domain (by using the Subdomains icon in the control panel) AND if, during setup, you chose to “Use the FTP user account of the main domain”, you root path would be /subdomains/[subdomainhost]/httpdocs (for example, if installing on subdomain foo.domain.com, the path would be /subdomains/foo/httpdocs).

If, when setting up the subdomain with the primary domain, you chose to “Create a separate FTP user account for this subdomain”, your root path would be /httpdocs or, if you installed joomla in a directory within the subdomain, /httpdocs/[subfoldername].

If you have any question about these settings, please contact Cruzio support.

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I used the wrong settings for my FTP user, password, or FTP root path when setting up Joomla 1.5. How do I fix things?
    1. Log in to Joomla as the admin user.
    2. Click the Global Configuration icon.
    3. Choose Server from the submenu in this section.
    4. In the FTP Settings area, change Enable FTP to No, then click Apply on the top right of the page.
    5. Again, in the FTP Settings area, fix the username, password, or FTP root path, using the instructions in the answer above.
    6. Change Enable FTP to Yes, then click Apply on the top right of the page.
    7. If your settings are correct, you should see the message “The Global Configuration details have been updated.”

If you need help with these settings, please contact Cruzio support.

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