Cruzio Newsletter - Number 1, May 17,1995 Table of Contents 1. About this newsletter 2. System downtime -- Sunday mornings before 8am 3. World Wide Web services 4. Phone Line News 5. Scruznet Sites --- PPP (graphical) users please read numbers 6 and 7 -------- 6. Email changes for PPP users 7. Netscape Problems and Solutions 1. About this Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we have had so many events and announcements recently that we've decided to send out a newsletter periodically. Hope it's helpful! 2. System downtime -- Sunday mornings before 8am Our system needs routine maintenance work from time to time, so we've instituted a program of going in every Sunday early in the morning and resetting and rebooting equipment. You may well be interrupted if you are on line at that time. If you are a Sunday morning earlybird, you might like to know that you are very rare -- it's the least busy time for our system all week. 3. World Wide Web Services Our World Wide Web site is growing daily, with local businesses and organizations putting their information online in useful and interesting ways. Web sites are rented to Cruzio users at a rate of $30 per quarter (that's $10 per month) for 10 megabytes of space. There's a one-time-only setup fee of $20. Businesses with pages on the Cruzio Web Site can be listed in our business directory. Look up local businesses by going to the Cruzio Home Page (http://www.cruzio.com) and looking under "Business". Don't forget that as a Cruzio user you also have free web space to create a home page for yourself or your business. For details, go to the Cruzio Home Page (http://www.cruzio.com) and look under "Santa Cruz WWW White Pages", then "Cruzio". Instructions are at the top of the page, and an index of Cruzio personal home pages is below. 4. Phone Line News Cruzio has been experiencing phenomenal growth in the last year, which is wonderful -- but our phone lines strain to meet the demand. Here's the scoop on phone lines, and phone numbers are listed for your convenience below. When you find that, on autodial, it takes more than 3 or 4 minutes to get through to Cruzio, please let us know! We depend on user feedback to determine when to put in new lines. You can reach us by sending email to email@example.com or leaving a phone message at 423-1162. Note that modems occasionally break down, or need resetting. When the pool is busy, calls will tend to go to the open modem -- and a broken modem is often the only open one. Try calling at off-peak hours! 28.8 - These lines are very, very popular. We are expanding our pool as fast as we can (the modems are expensive!) By next year, we hope to have the majority of lines on Cruzio working at 28.8 kbps. We have 15 lines now and 5 more lines coming this week. Please excuse our busy signals and try 14.4 when 28.8 won't go through, for the time being! The situation should improve in the next few months. 14.4 - We're adding another 10 lines here. If you've been frustrated by busy signals, know that relief is at hand. 9600 - These modems aren't as popular as they used to be. We check them frequently for problems, let us know if you notice any. 2400 - Another group of modems that aren't very popular any more. Again, we appreciate your information when you experience a problem with these lines. Numbers: 28.8: 459-6230 14.4: 459-6200 --- take note! 14.4 has changed in the last 6 months. 9600: 423-1987 2400: 423-9995 A complete list of all phone numbers is always available at the Cruzio Home Page: http://www.cruzio.com/cruziolib/cruzio/numbers.html 5. Routes to Scruznet and other sites The good news is that we fixed a routing problem that caused many of our PPP users a lot of grief. The bad news is that our routing to servers located on Scruznet subnets was interrupted and is still being put back into place. If you are having problems reaching a server that is running out of Scruznet, please email firstname.lastname@example.org or give us a call at 423-1162 and we will see that the problem is solved immediately. We are looking for a longterm solution to this but in the meantime we appreciate your help. ---------------------------------------------------------------- From here on down applies to PPP (graphical) accounts only ---------------------------------------------------------------- 6. Email changes for PPP (graphical account) users This is just to note that the changes we requested that PPP users make in a previous email -- changing their "POP Account" in Eudora to email@example.com rather than firstname.lastname@example.org -- should NOT be done to your return mail address! Your address should stay just as it always has been: in the form email@example.com. Sorry for any confusion on this issue. 7. Netscape Problems -- The Solutions Netscape users, please be aware that Netscape can cause dramatic interruptions to your system if you don't clear its cache. The symptoms appear on both Windows and Mac machines, and Netscape ***does not have to be running*** when the problems appear. Generally, what happens is that a program hangs, keyboard input is not accepted, and you need to reboot. If the Netscape cache isn't cleared, the problem will recur soon. To clear the Netscape cache, open Netscape and go into Options-> Preferences->Cache (slightly different names depending on what version of Netscape you have; Netscape 1.1 users will see it under Options->Preferences->Network...). At Cruzio, we are experimenting with lowering the cache (both hard disk and memory) to zero. We hope to avoid the problem this way. For Windows users only: Netscape has some backend problems that tend to show up when a change has been made in the configuration. Cruzio just asked that users make some changes to their configurations, so many Windows users are seeing Netscape fail suddenly or sporadically. If this happens to you, please email firstname.lastname@example.org for a set of instructions. ---------------------------------------------------------------- Thanks for reading the newsletter! Please remember to check out cruzio.general and cruzio.help for items of general interest to Cruzio users, and send mail to email@example.com if you have any suggestions or remarks.