#006, October 9, 1996

		Cruzio Newsletter - Number 6, October 9 1996

Table of Contents

1. About this newsletter
2. Cruzio office now open 10am - 2pm Saturdays
3. New "live human" number for Cruzio: 459-6301
4. Election info on Cruzio
5. Community Internet Day: November 16
6. We sell modems
7. Win a free web page
8. "$$$MAKE MONEY FAST$$$" - please don't - a review of Cruzio's rules
9. The newest connection software
10. New news server
11. Mail problems
12. Users of Netscape 1.* and earlier
13. Strange and wonderful Web Pages found in a Cruzio search engine
14. Graphics consultants now listed on our consultants' page
15. System downtime -- Sunday mornings before 8am
16. Cruzio Online Support Center 
17. How to reach Cruzio (dial-in or tech support)

1. About this Newsletter
   Cruzio doesn't like to waste bandwidth with extra email, but
   we sometimes have events and announcements that users need
   to know about. This seems like the most efficient way to let
   people know what's happening. Hope it's helpful. Please email
   support@cruzio.com with any comments or questions. (And sorry
   it's so long this time -  we waited too long since the last

2. Cruzio office now open 10am - 2pm Saturdays
   Don't faint from shock, but Cruzio's office is now open from
   10am to 2pm on Saturdays due to popular demand. Sales and
   tech support are available during those hours, and we will
   be expanding our hours further as soon as possible.

3. New "live human" number for Cruzio: 459-6301
   We've got a new support number, for voice calls. If you have
   problems or questions and want to talk to a live Cruzio
   person, please call 459-6301. We know that lines have 
   sometimes been busy lately, so we are pricing a new phone
   system and expanding our hours (see above). Please remember
   to try again if you can't get through at first, and you can
   always leave a message on our voicemail number (423-1162).
   We do return calls pretty promptly.

4. Election info on Cruzio
   Cruzio always likes to help local citizens get the information
   they need (isn't that what the "information age" is all about?)
   With that in mind, we've put a link from out home page -
   http://www.cruzio.com - to all kinds of Election '96 information.
   Of special interest to Santa Cruzans is SCAN's very detailed
   questionnaire of local City Council candidates. It's quite helpful
   in deciding who to vote for, whether or not you support SCAN.

5. Community Internet Day: November 16th

   On November 16, at Louden Nelson Center, join Cruzio, Pac Bell,
   Seagate and Senior Net Affiliated Computer Center in celebrating
   and learning about the Internet.

   There will be classes and symposia on everything from Intro to the
   Internet (taught by Bruce Van Allen) to presentations on how
   to use the Internet to reach local city and county information, and on
   school and library Internet resources. Panel discussions will include 
   children's use of the Internet (parent with teenagers take note!)
   and a discussion including local artists who are using the Internet
   to publish poetry, art and music.

   The day will end with a talk by local author/intellectual/celebrity
   Robert Anton Wilson. His talk is entitled "Alice in Infoland". We are
   working hard to make this a wonderful event and we hope you will join
   us there.
   Our web site at http://www.cruzio.com will include a complete
   schedule of the event as soon as it becomes finalized.         

6. We sell modems
   Since we have an extensive history with debugging modems, we've
   decided to sell the brands that work best at low prices. We are
   only selling what we consider to be top-of-the line modems, and
   only fast modems. Here's what we are offering:
	- For Windows users, US Robotics Sportster 33.6 ... $169.00
	- For Macintosh users,
		Global Village Teleport 33.6 .............. $185.00

   Don't be taken in by ads for lower-priced modems: make sure that
   they have their own on-off switch, for example. That alone can
   save quite a bit of time.

7. Win a free web page
   Cruzio has developed an easy, fun "make-your-own-web-page" service
   which our customers can use to create simple business or personal
   web pages. The charge will be $30 to create the initial page and $5
   every time you replace the page with an update. The page will be
   put into your existing free or commercial web space.	This service will
   be available to all Cruzio customers in November 1996, but since we
   are in the beta test stage we are having a contest: if you are
   one of the first five people to answer the contest question, you
   can make an auto web page for free (all you need to do is tell
   us what you liked/disliked about the service).  

   The contest question is:
	What animal is in the Cruzio letterhead?

   Please mail the answer to support@cruzio.com, and we will let
   let you know if you've won. Our first beta tester has already
   made a sale based on the web page she made.

8. "$$$MAKE MONEY FAST$$$" - please don't - a review of Cruzio's rules
   On the Internet, sending "junk mail" or posting advertisements
   on newsgroups is called "spamming". Some of our users have tried
   get-rich-quick Internet marketing schemes lately. These schemes
   involve emailing people you don't know or posting advertisements
   to newsgroups. We'd like to briefly review the types of things which
   Cruzio considers abuse of the Internet and for which your account
   can be immediately terminated. 

   Any messages unrelated to the a newsgroup's charter should not
   be sent to that newsgroup. In for rec.pets.beagles, for example,
   don't post messages about your arthritis. Innocent mistakes
   are tolerated, but doing this on purpose - for example, posting
   advertisements to non-commercial groups - constitutes abuse.

   Sending email to large groups of people you don't know, when they have
   not requested the email and aren't particularly likely to want it, is
   abuse of email. Sending email to a person when they've asked you to
   stop, or sending someone a flood of messages, is considered harassment.

   When you spam, Cruzio is bombarded with complaints and warnings
   from other Internet sites. It's against our rules  -- check our
   support page (http://www.cruzio.com/support) and look at the link
   called "Cruzio Rules and Usage Policy". If you break the rules, your
   account can be terminated.  We take this very seriously.

   If you are the recipient of spam in your email box, and would like
   to complain about it, the best response is to send email to the
   "postmaster" at the spammer's site. Most Internet Service Providers
   will take action against spammers, just as Cruzio does. Be sure to 
   include a copy of the abusive email(s) or news item(s).

9. The latest scoop on Connection Software
   Note: If you have any questions about what software to use to connect,
   and especially if you are planning an upgrade, Cruzio is ready to make
   a recommendation for any Windows or Mac system. We have step-by-step
   instructions for all recommended configurations. That said, read on to
   find out details about your system...

   Apple, Netscape, and  Microsoft have all been releasing new versions
   of connection software. In most cases, it's better than the old software
   or the old software just won't work on newer machines.  We used to
   recommend the Internet Starter Kit, but we don't anymore. We think
   there are better deals out there:
	- For Windows 3.1 we recommend the Netscape Navigator 3.0
	  web browser and dialer.  Note that you need at least 12 MB
	  of RAM to run this. Cruzio sells this for ..... $49.00

	- For Windows 95 we recommend the dialer included in the Win95
	  operating system. We also recommend Netscape Navigator 3.0
	  as the web browser, although the Internet Explorer 3.0 is 
	  also very good. Cruzio sells Netscape 3.0 for ..... $49.00
	  If you'd like a web page builder bundled in to this
	  package, Cruzio sells Netscape Gold for ............$79.00

	- For Macintosh 7.5 systems and above, we recommend the
	  Apple Internet Connection Kit. It comes with Netscape 2.0
	  included in the package, and contains an easy-to-install
	  dialer as well. Cruzio sells this for ..............$49.00

	- Macintosh ConfigPPP/FreePPP version weirdness

          If you are not using the Apple Internet Connection Kit's
	  Apple Internet Dialer, you are probably using some variant of
	  the ConfigPPP control panel (part of the FreePPP package) to
	  connect. In short, there's:

	    ConfigPPP 2.0.1: This is what comes with the 3rd edition of
	    the Internet Starter Kit. It works well with System 7.1, but
	    does _not_ always work well with 7.5.

	    ConfigPPP 1.0.5: This is actually newer than version 2.0.1 (no
	    kidding!). It's rock solid, and works well with _all_ Mac system
	    versions. It's the only version we recommend for System 7.5 and

	    FreePPP 2.5: With this update, the ConfigPPP control panel has
	    been replaced with a control panel called ~FreePPP Menu, which
	    places the dialer in the right side of the menu bar at the top of
	    your screen. While this works well on some Macs, it does _not_
	    work well on others. If you are using 2.5 and having problems,
	    "downgrade" to to the older but more stable ConfigPPP 1.0.5.

	 Yes, the Mac stuff is confusing. Call our office (459-6301)
	 for more information.

10. New news server
   We have replaced our pokey, slow, ancient (6-month-old) news server
   with a newer, faster server. This should improve the speed and
   reliability of news on Cruzio (and is only first step in a number
   of improvements we are planning...) but users with older newsreaders
   are experiencing problems. Just to let you know, we are working on
   the problems and hope to have them all solved soon.

11. Mail problems 
   After we added our new news server, mail slowed down. We are working
   right now on improving the speed at which certain messages,
   especially those from list servers, are delivered. Our apologies
   to those of you who have experienced the slowdown and other mail
   glitches -- we are watching it very carefully now and have everything
   just about fixed. Thanks for your patience, and thanks especially
   to those who have noticed and reported problems. Please do report

12. Users of Netscape 1.* and earlier
   Users of ealier versions of Netscape might find that Netscape crashes
   when they go to certain web sites. Many web sites use an html feature
   called frames, which is not supported by versions of Netscape prior
   to 2.0. For example, the "Net Search" button found on Netscape 1.1
   goes to a page with frames, and many users who click on this button
   get an error message about an "illegal operation". If you are having
   this problem, try using the search engines listed on our homepage
   instead: 	http://www.cruzio.com

13. Strange and wonderful Web Pages found in the Cruzio search engine
   Our award winning website, the "Guide to Santa Cruz County", now
   contains a search engine which points to local pages only. It's
   near the top of our home page, http://www.cruzio.com. Try looking
   for any subject there - a lot of interesting web pages on our
   server turn up. Yours might be one of the beautiful and interesting
   ones that our staff has been finding.

14. Graphics consultants now listed on our consultants' page
   If you are looking for a consultant to help you with some 
   computer work, whether repair or tutoring or creating a Web page,
   we have a popular local spot to check. The Cruzio consultants' page
   is at
   The page is informative and points to samples of consultants'
   work. There's a new category: Graphics Designers. If you do graphics
   for the World Wide Web, or if you are looking for graphics to make
   your page more spiffy, check out the address above. You can also
   register your name as a consultant by filling out a form at that site.

15. System downtime -- Sunday mornings before 8am
   Just a reminder that Cruzio is down early every Sunday morning
   for system maintenance. Downtime is somewhere between 4 am to 6 am
   most Sundays, but occasionally we have the system down until 8am.

16. Cruzio Online Support Center
    Check out the ever improving Online Support Center by pointing
    your web browser to    http://www.cruzio.com/support

    You'll find information about using your Cruzio account and
    the Internet, publishing your web pages, easy to use web pages
    for diagnosing problems, Cruzio modem pool usage reports, links
    to popular Mac and Windows software archives and more.                

17. How to reach Cruzio (dial-in or tech support)
   To dial in to Cruzio, check your "network login" (written on your
   password sheet) and your modem speed, and dial in as follows. Please
   note that not all Cruzio users dial the same numbers.

   28.8 kbps modems: 
      459-6230 ONLY if your network login DOES NOT begin with a "t"
      459-6394 ONLY if your network login DOES begin with a "t" (e.g., tree53) 

   14.4 kbps modems: 
      459-6200 ONLY if your network login DOES NOT begin with a "t"
      459-6384 ONLY if your network login DOES begin with a "t" (e.g., tree53) 

   9600 bps modems: 

   2400 bps modems: 
      423-9995 ONLY accessible with a BBS (text-only) account 

   To call Cruzio, use one of these numbers:
	423-1162.................Our main number, to leave a message
	423-7529.................Our status line, to report or check on
		                 system problems		    
	459-6301.................Our "human line", from 12-6 Monday through
				 Friday. Talk to a human being.

   To send email to Cruzio, use one of these addresses:
	support@cruzio.com.......for technical support
	office@cruzio.com........for billing and ordering information
	webmaster@cruzio.com.....for questions about Cruzio's World Wide
                                 Web service

   To reach the Cruzio Information Center, for online technical and
   sales information:

Thanks very much from Cruzio:
	Chris, Peggy, John, Deana, Judy, Julianne, PK, Gloria, and JJ
        (the grownups); Jake and Annika (the kids)