#011, December 5, 1997

	Cruzio Newsletter - Number 11, December 5, 1997

1. Wet Weather Modem Disconnect Blues
2. Second Harvest Food Bank
3. Hablamos Espanol
4. Saturday Classes 
5. Custom Classes and Classroom Rental
6. Wanted: Old Macintosh Connection Software
7. Magazines on sale at the Cruzio Internet Store
8. Cruzio hosts Virus Shootout ** tomorrow **
9. Power Outages
10. Cruzio hosting DBA database and City Council Minutes
11. Change in Domain Name Registration Procedures
12. About This Newsletter
13. How to Reach Cruzio (dial-in or tech support)

1. Wet Weather Modem Disconnect Blues
   During the storm season, you may experience odd disconnects of
   your connection to Cruzio. If this is happening to you, please
   check out the Wet Weather Modem Disconnect web page at:

2. Second Harvest Food Bank
   Cruzio is hosting a food donation barrel for Second Harvest Food
   Bank this year. To kick it off, the company and employees have
   put $800 in a hat and will be spending it at locally-owned merchants
   on items for the food barrel. We hope you will drop by and put some
   food in our barrel here at the Cruzio Internet Store at 903 Pacific
   Avenue. Canned fruits and vegetables, small bags of rice and beans,
   powdered milk and other types of non-perishable items are best.

3. Hablamos Espanol
   Cruzio is reaching out to the Spanish-speaking population of
   Santa Cruz County. We now have 4 Spanish-speaking staff members
   ready to assist on the phone. Our documentation and web pages are
   being translated into Spanish, and a series of free, introductory
   meetings, classes and presentations are underway.  We'll be having
   our next Taller de Internet (Internet Workshop) at the end of January;
   please call for details.

4. Saturday Classes
   Some of our Internet classes have become so popular that we're
   offering them twice a month: once on weeknights and again on Saturdays.
   For now, we are offering the Intro to the Internet and our two Business
   on the Internet classes on Saturdays, but if these prove popular we'll
   add more. If this schedule works for you, or if you have any other
   questions about classes, please check out:

5. Custom Classes and Classroom Rental
   If you'd like Cruzio to hold a class specially tailored to your
   organization, please contact us. We will set up a customized class
   for companies or other groups. And if you are interested in renting
   our classroom facility, call to ask for rates. It's conveniently
   located in downtown Santa Cruz and we've got a state-of-the-art
   system that allows you to project what's on the computer screen.

6. Wanted: Old Macintosh Connection Software
   Some new Cruzio customers have older Apple computers which can't handle
   the latest connection software. These customers would be interested in
   buying used Macintosh Internet Starter Kits. Surely some of you customers
   who have upgraded can find those big old orange books lying around! We
   need to get the floppy disks that came with them, too. Cruzio will pay $10
   for a complete set (book and disks) of The Internet Starter Kit for
   Macintosh by Adam Engst, Third Edition, with floppies, in good condition.

7. Magazines on sale at the Cruzio Internet Store
   People on the Cutting Edge will be glad to find some very cool computer
   magazines for sale in the Cruzio Internet Store. We've got Wired,
   Yahoo!, Internet World, MacWorld, and PC Magazine. These are what we
   read to stay up-to-date with the high-tech culture, and we recommend them
   to you. Stop in when you are downtown and pick one up!

8. Cruzio hosts Virus Shootout
   On Saturday, December 6 from 11:00 AM to 2:00PM Cruzio is hosting a
   demonstration of anti-virus software sold by a new local software
   company, Tegam.

   Guenthers Computers will be bringing in 3 demonstration
   systems to "infect" with viruses. The folks from Tegam will
   then use their software to "inoculate" the machines against
   the ravages of the computer viruses. Who will emerge victorious?
   If you are concerned about downloading files from the net which
   might be infected with viruses, or are just interested in the
   latest anti-virus technology, come to this event.
	When: Saturday, 12/6 11:00 AM to 2:00PM
	Where: The Cruzio Classroom
               903 Pacific Avenue #101
		Downtown Santa Cruz

9. Power Outages
   Just another reminder that winter brings power outages to our bodacious
   'burb. Computers can be damaged by these outages, so please protect your
   computer investment by using a UPS (uninterruptible power supply) or
   surge protector. When the power goes out, remember to turn off your
   computer so that power spikes don't continue to cause problems. Wait
   until the power is back up before turning on the computer again.

10. Cruzio hosting DBA database and City Council Minutes
   The City's business license database is now online and searchable,
   thanks to our City's fabulous webmaster, Rechs Ann Petersen, along
   with the able assistance of Rob Saul, Deana Meyer (of Cruzio), and
   using Cruzio's donated web space. Now you are able to search the
   database in a number of ways on line: by business name, owners last
   name; you are able to see new businesses, businesses by type, by
   location, etc.
   The URL is:  
   You'll also find the city council meeting minutes online, at:

11. Change in Domain Name Registration Procedures
   This change will not affect anyone already holding a domain name, and 
   only affects billing. Cruzio used to send in payments to Network
   Solutions, Inc, otherwise known as the InterNIC, for custom domain names.
   We are no longer doing that. Customers who sign up for domain names
   starting December 1, 1997, will be billed directly by the InterNIC.

12. About This Newsletter
   Cruzio doesn't like to waste bandwidth with extra email, but
   we sometimes have events and announcements that users need
   to know about. This seems like the most efficient way to let
   people know what's happening. Hope it's helpful. Please email
   support@cruzio.com with any comments or questions. 

13. How to Reach Cruzio (dial-in or tech support)
   To reach the Cruzio Information Center, for online technical and
   sales information:

   To dial in to Cruzio, set your software to dial one of the numbers
   below (note: we've expanded and joined modem pools, so you may be 
   using another number. If so, don't worry, it still works just fine).

   33.6 kbps or 28.8 kbps modems: 459-6230 

   14.4 kbps modems: 459-6200 

   To call Cruzio, use one of these numbers:
	423-1162.................Our main number, to leave a message
	423-7529.................Our status line, check on system problems    
	459-6301.................Our "human line", from 12-6 Monday through
				 Friday. Talk to a human being.

   To send email to Cruzio, use one of these addresses:
	support@cruzio.com.......for technical support
	office@cruzio.com........for billing and ordering information
	webmaster@cruzio.com.....for questions about Cruzio's World Wide
                                 Web service

Thanks very much from Cruzio:
	Chris, Peggy, John, Deana, Judy, Julianne, PK, Gloria,
	Holly, Alex, Kathy, Mark, Jorge, Martin, Georgette, Jay
	Tapati, and Hilary (the grownups); Jake and Annika (the kids)
	and Carolyn Rose (the baby)