#017, September 8, 1998

		Cruzio Newsletter - Number 17, September 8, 1998

1. ISDN available now: no extra charge
2. Try an iMac -- new, for rent, at Cruzio
3. Hands-on computer classes, starting this month
4. Check out the MAPS of Santa Cruz
5. Vacation email service (free)
6. Cruzio T-shirts for existing customers are $5
7. Switching to server-assigned addresses
8. New phone system: especially, NEW main number for Cruzio
9. Romance?
10. Suggestions box at http://www.cruzio.com/suggest.html
11. Geekspeak Radio
12. About This Newsletter
13. How to Reach Cruzio (dial-in or tech support)

1. ISDN available now: no extra charge
   Cruzio is happy to announce that our single channel ISDN service is
   available now. ISDN is a type of Internet access which is considerably
   faster than most regular phone-line speeds. It requires a digital
   line to your home or place of work. We offer it as a part of our
   regular ($57/quarter) accounts for NO EXTRA CHARGE. Currently we are
   supporting a limited variety of equipment.

   Please be aware that ordering ISDN from the phone company and getting
   it installed can take a few weeks. The phone company ISDN service has
   both a monthly charge and an installation fee. Read our web page (below)
   first: Cruzio provides instructions to help you place the order.

   Please check the following web page for details on how to upgrade to ISDN:

2. Try an iMac -- new, for rent, at Cruzio
   Try an iMac! Three new iMacs have joined the Pentium PC's and other Apple
   computers in our lab. They are available for rental and will be used
   in hands-on workshops and classes. So if you'd like to see what all the
   hype is about, come on down. It's $4 for a half-hour rental. They are
   cute and they are fast.

   Details about computer rental in general: Cruzio rents machines on
   a dual T1 (3 megabits per second!) connection to the Internet at
   $4/half hour (half-hour minimum, no per-minute rates). If you're
   accustomed to a 28.8k or even 56k connection you may be blown away. 
   Our office is in downtown Santa Cruz, across from the bus station.

3. Hands-on computer classes, starting this month
   Cruzio has re-vamped all our classes to offer much more hands-on 
   instruction. For example, an instructor will stand by as you try
   out your new-found knowledge in "Using the Internet", our beginner-
   to-intermediate series. Learn about search engines, email programs,
   and cut through the technical jargon to get at the heart of what is
   happening on the Internet.

   We are also offering our very popular series "Publishing on the Web",
   for those who want to design their own web pages. We will be offering
   the "Webmaster" series, for advanced students, again in November. It's
   the only local opportunity to learn some of the cutting-edge techniques
   in the field of web design.

   $5 discount per class to those with Cruzio Internet accounts!

   Also, for those who are new to computers or the Internet, Cruzio holds
   workshops once every two weeks in a question-and-answer format.
   An experienced (and patient) staff person will address topics
   that concern beginners. The workshop cost is $15 for an hour-long
   session -- enrollment limited. 

   Please call 459-6301 if you are interested in workshops or classes.
   Both are occasionally cancelled if enrollment is low, so please let
   us know when you are interested.

4. Check out the MAPS of Santa Cruz
   Here is a cool new feature you may have noticed on our home page
   (http://www.cruzio.com). Local maps! We have set up a GIS system that
   lets you zoom in and out of Santa Cruz County, showing local features
   and demographic information along the way. Fascinating. We plan to
   expand this feature to include more information. Please tell us what
   you think -- comments should go in the suggestion box at

5. Vacation email service (free)
   Please remember that most Cruzio customers can set up "vacation email"
   for your Cruzio email account. It's easy to do and free of charge.
   Vacation email saves the received email into your mailbox (as usual),
   but also sends out a reply with a message of your choosing -- usually
   that you are gone and will answer when you return. This and other
   features (and we are always working on more) are available through:

6. Cruzio T-shirts for existing customers are $5
   We've had a lot of requests for t-shirts from our existing customers
   (t-shirts are currently free to new customers). There's some sort
   of geeky cachet to wearing high-tech t-shirts, apparently. And you
   can't beat the kitty (logo), by local cartoonist Nina Paley, or the
   price. We're selling the shirts to existing customers at our cost,
   $5 per shirt. Men's and Womyn's styles, sizes Small to X-large.

7. Switching to server-assigned addresses
   Changes in the way Cruzio accesses the greater Internet -- which have
   brought much better, speedier service to our customers -- require that
   we switch some customers over to server-assigned "IP" addresses. If
   you signed up since February 1998, or if you are using 56k or ISDN
   speeds, you're already set. If not, we may be contacting you sometime
   in the next few months to make some simple, painless changes to your
   settings. If you'd like to get a jump on things and see if your account
   needs to be upgraded, go to the following web page for more information
   and to upgrade your account:
   If your network login begins with an "x", you've already made the switch.
   No need to do more -- congratulations!

8. New phone system: especially, NEW main number for Cruzio

   ATTENTION:  (831) 459-6301  is now Cruzio's main number

   We've made another big investment in our phone system and this time
   it's a great leap ahead. We've doubled the the capacity for calls to
   customer service and tech support. In fact, our main number now has a
   whole range of options that you can choose from. Please be sure to
   listen to the whole message before making your choice. (And don't worry
   about missing an option, the menu can be repeated.)

   During busy times, you might reach our voicemail system instead of a
   human.  Please leave us a message, and during busines hours (12pm-6pm
   Mon-Fri; 10am-2pm on Saturday), we'll call you back shortly, usually
   within an hour.

   For those of you who are used to calling our status line at 423-7529,
   that number is retired. You should call our main number: 459-6301 instead. 
   There is an option to check system status from the main menu. If you
   suspect a system-wide problem, that is a useful option.

10. Romance?
   Cruzio and the Santa Cruz Metro are co-sponsoring a free Singles event
   called "Love and the Net". We're holding it on Wednesday, Sept. 30
   from 6 to 8pm at Cruzio headquarters (903 Pacific Avenue in downtown
   Santa Cruz, across from the Metro Center). Included will be an
   Internet Treasure Hunt, hors d'oeuvres, raffle prizes (including Cruzio
   t-shirts and discounted service) and fun.

11. Suggestions box at http://www.cruzio.com/suggest.html
   We're interested in your thoughts, comments, and suggestions about
   Cruzio's services. To that end, we've placed a "suggestions" box
   on our support page. Please give it a try. (Note: tech support matters
   should still go to support@cruzio.com and billing/administrative
   matters should still go to office@cruzio.com).

12. Geekspeak Radio
   Remember to tune in to KUSP 88.9 FM every Monday night at 6:30PM to
   hear Cruzio founder Chris Neklason, Cruzio Tech Support Guy Mark
   Hanford and Steve Shaffer, owner of Guenther Computer, discussing
   various topics of interest to computer owners and Internet users on
   Geekspeak Radio, a half hour talk and listener call in show. Check out:
   for more information and links to resources on the net discussed in
   past shows.

13. About This Newsletter
   Cruzio doesn't like to waste bandwidth with extra email, but
   we sometimes have events and announcements that users need
   to know about. This seems like the most efficient way to let
   people know what's happening. Hope it's helpful. Please email
   support@cruzio.com with any comments or questions. 

14. How to Reach Cruzio (dial-in or tech support)
   To reach the Cruzio Information Center, for online technical and
   sales information:

   To dial in to Cruzio, set your software to dial one of the numbers
   below (note: we've expanded and joined modem pools, so you may be 
   using another number. If so, don't worry, it still works just fine).

   ISDN:  see http://www.cruzio.com/support/isdn.html

   56k:  see http://www.cruzio.com/support/highspeed.html

   33.6 kbps or 28.8 kbps modems: 459-6230 

   14.4 kbps modems: 459-6200 

   To call Cruzio:
     459-6301.................Use this number to check Cruzio's system status,
    	    pay your Cruzio bill, find out more about our hours and location,
            or to reach someone in customer service and technical support.
   To send email to Cruzio, use one of these addresses:
	support@cruzio.com.......for technical support
	office@cruzio.com........for billing and ordering information
	webmaster@cruzio.com.....for questions about Cruzio's World Wide
                                 Web service

Thanks very much from Cruzio:
	Chris, Peggy, John, Deana, Julianne, Patton, Kathy, Mark, Martin,
	Georgette, Jay, Tapati, Hilary, Jessica, Amy, Matt,
	and Liz (the grownups);
	Jake and Annika (the kids) and Carolyn Rose (the baby)