Cruzio/The Internet Store Newsletter - Number 24, June 25, 1999 1. Sign up a friend, get $10 credit 2. Internet Business Fair Tuesday, June 29th 3. New tech support number 4. 56k/ISDN line trouble 5. About this newsletter 6. How to Reach Cruzio (dial-in or tech support) 1. Sign up a friend, get $10 credit Cruzio calls this promotion "Buddy Bucks". Drop by our office and pick up a coupon. Give it to a friend, and when the friend signs up for an account we will give you $10 credit toward your Cruzio service. We encourage you to sign up dozens of friends and enjoy years of free service! 2. Internet Business Fair next Tuesday Next week, on Tuesday, June 29th from 5-8 pm, Cruzio will host an Internet Business Fair in our downtown facility (903 Pacific Avenue). It's free of charge. For those of you considering e-commerce and Internet Office moves, the Fair will feature booths run by local Internet businesses. Some booths will represent non-computer businesses who've moved their sales to a new level by using Internet marketing; others will be staffed by companies who offer Internet-related services. Cruzio has tried to get an interesting mix. For those of you who like to learn new things, there will be talks on Building a Website, Y2K Personal Computer Problems, and a host of other topics (listed below). The talks will be given by local experts. For those of you who like to win prizes, eat snacks and schmooze, there are a number of excellent doorprizes, ranging from 56k modems, to interesting software for your computer, to rosebushes (please come to the fair if only to see the relationship of rosebushes to technology!) The first 100 people to arrive will each receive a free Cruzio Kitty Coffee Mug. There will be snacks and whatnot all around. And plenty of local tech-minded folks to schmooze with. Throughout the day, there will be opportunities to talk to Cruzio technical staff, and get help in putting your calendar, classified, and directory listings on line. Here's the schedule of workshops. Please note that there may be last minute changes: 5:00-5:35pm "Introduction to Business Online" by Mark Hanford of Cruzio 5:35-6:05pm "Building your Website" by John Govsky of Cruzio 6:00-6:30pm "Y2K Personal Computer Problems and Solutions" by Jeff Liebermann of Jeff Lieberman consulting 6:05-6:35pm "Cruzio's Internet Office" by Jay Nitikman of Cruzio 6:40-7:10 "E-commerce Workshop; How to use Cruzio's E-commerce and Gold Key Services"" by John Govsky of Cruzio 7:15-7:40pm "Building an Office Network: An Introduction" by Dave Cooper of Guenther Computer 7:45-8:15pm "Using Bulk E-mail for your Office" by Holland Barry of Aura Information Systems 3. New technical support number If you are calling Cruzio's old technical support number, 423-7635, please note that it has changed. The new number is 459-6301, which is listed at the bottom of this e-mail along with other important Cruzio numbers. Many of you have already been calling 459-6301 for some time, but some of our long-time customers are apparently calling the old number. That's still working for now, but not forever. 4. 56k/ISDN line trouble Some of Cruzio's members were experiencing "fast busy" signals and "this number is out of service" messages when they called our usual 56k/ISDN number, especially in the early evening hours. Cruzio reported this to Pacific Bell and they are aware of the problem -- apparently it is much better. However, if you experience the problem, please either e-mail firstname.lastname@example.org (when you do connect) or call technical support and let us know when this happened and what exchange (first 3 digits of phone number) you are calling from. Remember that you can call Cruzio's lower-speed number (459-6230) with 56k modems, as a workaround. And thanks to all the members who did call, and helped us get Pacific Bell's attention to this matter. 5. About This Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we sometimes have events and announcements that users need to know about. This seems like the most efficient way to let people know what's happening. Hope it's helpful. Please email email@example.com with any comments or questions. By the way, we would love to have a regular, predictable schedule for this newsletter...but we simply do not send it unless there is real news enclosed. Thus the haphazard datelines. 6. How to Reach Cruzio (dial-in or tech support) To reach the Cruzio Information Center, for online technical and sales information: http://www.cruzio.com/support To dial in to Cruzio, set your software to dial one of the numbers below (note: we've expanded and joined modem pools, so you may be using another number. If so, don't worry, it still works just fine). 56k: see http://www.cruzio.com/support/modems/highspeed.html 33.6 kbps or 28.8 kbps modems: 459-6230 14.4 kbps modems: 459-6200 To call Cruzio: 459-6301.................Use this number to check Cruzio's system status, pay your Cruzio bill, find out more about our hours and location, or to reach someone in customer service and technical support. To send email to Cruzio, use one of these addresses: firstname.lastname@example.org.......for technical support email@example.com........for billing and ordering information firstname.lastname@example.org.....for questions about Cruzio's World Wide Web service Thanks very much from Cruzio: Chris, Peggy, John, Julianne, Patton, Kathy, Mark, Martin, Georgette, Jay, Tapati, Hilary, Jessica, Amy, Temoc, Sam, Brittany, Will and Rachael (the grownups); Jake, Annika and Carolyn Rose (the kids) At age 2, Carly's, first word in the morning as she opens her eyes to the new day: "Chocolate."