Cruzio/The Internet Store Newsletter - Number 33, May 1, 2000 1) DSL $200 rebate offer ends this Thursday, May 4 2) Lunchtime event on E-commerce May 18th 3) DSL fiber switchover completed 4) DSL sign-up to install time now several weeks 5) Get ready for Christmas. Yes, Christmas. 6) Upcoming classes for May/June start this week 7) Now hiring at Cruzio 8) Classes in mathematics and humanities at The Invisible College 9) About This Newsletter 10) How to Reach Cruzio (dial-in or tech support) 1) DSL $200 rebate offer ends this Thursday, May 4 This Thursday, May 4, Cruzio's rebate offer turns into a pumpkin: Pacific Bell is no longer making it possible for us to offer rebates after that date. So act now to save $200 on your DSL connection. Details: Right now, if you sign up for DSL (an ultra-fast, always-on Internet connection), you can qualify for a $200.00 cash rebate from Cruzio. There are a few more conditions, notably: you must pay by automatic credit card debit, and you must sign up for a year term. The exact terms and conditions can be found at: http://www.cruzio.com/support/dslspecial.html This is a great deal for everyone. It means you can use Cruzio's excellent e-mail, Web, and Internet Office services while enjoying a satisfyingly speedy connection. If you have a group of computers you wish to connect to the Internet via DSL, the $200 deal is especially sweet -- it's the best deal for a router connection we can find. 2) Lunchtime event on E-commerce May 18th "E-commerce: Building a Successful Internet Presence on the Internet" Thursday, May 18th, 2000 12:30-2PM at Cruzio Join Cruzio Senior Staff at this popular workshop to learn how to create a successful Internet presence for your business: getting a web page, registering a domain name, using Cruzio's E-commerce solution, ShopSite and generating visitors to your web site. All Brown Bags are $5 to attend, lunch is an extra $6. To register, visit http://www.cruzio.com/support/business/brownbags.html. 3) DSL fiber switchover completed All DSL customers have now been upgraded to fiber connections for an even better quality of service. This newsletter is being typed in from the fiber connection and the improvements are noticeable. Many thanks to our engineering staff who made the switch smooth and simple, with particular thanks to Julianne for her tireless work in this regard. 4) DSL sign-up to install time now several weeks When Cruzio started selling DSL accounts, it generally took a week or two to get a Pacific Bell technician out to customer sites. Now Pacific Bell has overcommitted, apparently focusing more on taking in orders than on completing them. Install times are now more like 4 to 6 weeks from signup, sometimes longer. We're sorry for the delay; if it were under our control, we'd handle it differently. It's still a great time to sign up, which is why we're discussing DSL so much in this newsletter. The rebate makes the price very attractive, and the rebate only requires installation within 6 months of signup. In other words, if you sign up for Cruzio DSL now, you'll be eligible for the rebate, even if you don't get a working installation for several weeks (or more). Also note that the recent Pacific Bell Internet e-mail outages, frequently mentioned in the newspapers, have NOT affected Cruzio customers and never will. Cruzio provides our customers with separate, high quality ISP services. We partner with Pacific Bell only to provision digital lines to your site. We are working with Pacific Bell on some new procedures that will lower the delays, and have assurances the current situation won't last much longer. 5) Get ready for Christmas. Yes, Christmas. Say you want a Web store up in time for Christmas. At Cruzio, you can set up such a store easily and affordably, and it's probably time to start thinking about it now if you want the store to be really top-notch by December. Cruzio's advice: first take the E-commerce class series offered in June (see listing below). The series takes just four Thursday evenings and it's packed with information: how to design a store, how to market on the Web, exactly how to set it up (every student sets up a sample store before the class ends). While taking the class, set up a real store. Test what works, what doesn't. Tweak it with features that make it easy for you, well before your busy season. Then at Christmas it's ready to go full blast. Because ShopSite is easy to use, even procrastinators will be able to get a decent store up and running at the last minute. But for a really fine store, we advise you to start early. (And obviously, if you're a Web consultant, learning ShopSite now will lead to business in the fall and winter.) For more information, and a feature list, please go to: http://www.cruzio.com/support/shopsite/ or e-mail: email@example.com 6) Upcoming classes for May/June start this week May classes at Cruzio -- first class tomorrow!, still time to sign up: Tuesdays, 6:30-9pm: "Using the Internet", packed with tips and tricks for Internet usage. Taught by the effervescent Kathy. Note: Kathy rarely teaches this class and she is excellent. It's a great opportunity to get a lot of hands-on experience with all kinds of Internet tools. June classes at Cruzio: Tuesdays, same as May. Wednesdays, 6:30-9pm: "Publishing on the Internet I", Terrific instructors John and Kathy guide students through the process of creating Web sites for their family, hobbies or businesses. Our most popular series. Thursdays, 6:30-9pm: "E-commerce", Three of our top-rated instructors explain how e-commerce works in a practical, real-world way, followed by an in-depth look at ShopSite, Cruzio's shopping cart solution, and plenty of hands-on practice. Every student creates a working shopping cart before the end of the series. Taught by Mark, Kathy, and John. 7) Now hiring at Cruzio Cruzio is planning to expand its technical support hours. We need to hire new entry-level staff for both for tech support and customer service. If you are interested in making the Internet in all its splendor available and understandable to everyone, please apply. We require only that you be comfortable with computers, you don't have to be an expert at first. We provide extensive training as well as good benefits. Spanish-speaking applicants are especially encouraged. We are accepting resumes by e-mail, fax, or you can drop them off at the front counter (903 Pacific Ave, Suite 101). Please don't call regarding the job; we will get back to you. Please send text-only resumes to firstname.lastname@example.org or fax to 423-6042. 8) Classes in mathematics and humanities at The Invisible College Did you know that you have an opportunity to study Chaos mathematics with one of the founders of the discipline -- right here in downtown Santa Cruz -- for only $50 for a 5-class series? Ralph Abraham is a magnetic instructor. His classes at the Invisible College are fascinating and down-to-earth. The classes explore the definitions, history and even the purpose of various mathematic disciplines: math and mysticism? math and divination? Most students in the series last experienced math in high school. This is totally different. Another math series will be starting up in June 12th, ending July 17th. Highly recommended. The Invisible College is an institution founded by local professors in conjunction with Cruzio. They use our classroom and other services for a small fee and we get to enjoy their classes. For more information, see: http://www.invisiblecollege.com/ 9) About This Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we sometimes have events and announcements that users need to know about. This seems like the most efficient way to let people know what's happening. Hope it's helpful. Please email email@example.com with any comments or questions. By the way, we would love to have a regular, predictable schedule for this newsletter...but we simply do not send it unless there is real news enclosed. Thus the haphazard datelines. 10) How to Reach Cruzio (dial-in or tech support) To reach the Cruzio Information Center, for online technical and sales information: http://www.cruzio.com/support To dial in to Cruzio, set your software to dial one of the numbers below (note: we've expanded and joined modem pools, so you may be using another number. If so, don't worry, it still works just fine). 56k: 459-9408 33.6 kbps and under: 459-6230 To call Cruzio: 459-6301............Use this number to check Cruzio's system status, pay your Cruzio bill, find out more about our hours and location, or to reach someone in customer service and technical support. To send email to Cruzio, use one of these addresses: firstname.lastname@example.org.......for technical support email@example.com........for billing and ordering information firstname.lastname@example.org.....for questions about Cruzio's World Wide Web service Thanks very much from Cruzio: Chris, Peggy, John, Julianne, Patton, Kathy, Mark, Martin, Georgette, Jay, Tapati, Hilary, Temoc, Brittany, Will, Alec, Rachael, Barbara, Raelani, Priya, Stephen, Paul, Tim, Gershom and Myesha (the grownups); Jake, Annika, and Carly (the kids) The first line of a story by Annika, age 5: "One sunny morning, a little boy and a little girl took a walk down the road, trying to avoid razor-sharp glass."