#036, July 18, 2000

Cruzio/The Internet Store Newsletter - Number 36, July 18, 2000

1) Cruzio wins Service Award from Downtown Association
2) DSL status report
3) This Thursday at Cruzio: "Christmas in July" workshop
4) And the winner of the survey contest is...
5) August classes: Using the Internet and Publishing on the Internet
6) Intro to the Computer
7) Spam: What's Cruzio doing to prevent it?
8) About This Newsletter
9) How to Reach Cruzio (dial-in or tech support)

1) Cruzio wins Service Award from Downtown Association
My, we are proud! On July 13, Cruzio was given the annual Service Award
by the Downtown Association of Santa Cruz. This means a lot to us because
the Downtown Association represents our neighbors, largely small 
businesses who use us for e-mail and e-commerce. We are proud to
have served our community well.

Cruzio is working with the Downtown Association on a number of 
projects, including a program to teach shopowners how to set up
e-commerce sites. The program includes one-on-one tutorials and
a careful plan for beginning store sites which can be expanded or
changed at any time by the store owners. 

Note that unlike many other shopping cart services, Cruzio does
not take ownership of your store. ShopSite is hosted on Cruzio's Web
servers, but it is completely under your control. For more information,
please see

2) DSL status report
Last week, a DSL status report would have been very grim indeed.
ASI, the company now performing DSL installations (the only company
doing such installations at a reasonable cost) had missed many
installation dates. People waited at home all day for ASI technicians, 
who often did not arrive as scheduled. This was happening throughout

To add insult to injury, ASI sent confirmation letters to many customers
with a listed charge of $3,000.00. There is no such charge for DSL
service and customers were naturally alarmed. 

At first, Cruzio's frequent calls to ASI bore no fruit. Folks at ASI
and Pacific Bell were apologetic but could not provide immediate help.
However, in part due to complaints from customers and their Internet
Service Providers such as Cruzio, ASI's service has gradually improved. 

Part of Cruzio's response to the situation has been calling ASI on a daily
basis, checking each and every scheduled installation. As of the end
of last week, many customers were getting proper installations on
schedule. We will continue to call until we see a consistent
improvement in the situation.

In general, Cruzio been unhappy with the process of scheduling and
performing DSL installations, under both Pacific Bell and the new spinoff
company, ASI. Once installed, the service is generally good and we hear
few problems. The price is excellent for the speedy service provided.

Because of the difficulty with installations Cruzio now recommends
DSL only to customers who can tolerate last-minute cancellations and
other such problems. We will be posting updates in the newsletter every
month for those who'd prefer to wait until the installation process is
less worrisome.

3) This Thursday at Cruzio: "Christmas in July" workshop

Thursday July 20th, 2000 12:30-2PM at Cruzio

Christmas in July!!!

This Christmas may be the largest online shopping spree ever. Is your
business online and ready to accept credit card orders? Plan your Web site
and e-commerce solution now to prepare for a busy Christmas season.

This Brown Bag Workshop covers Internet Office, ShopSite and a
discussion about e-commerce.

ShopSite offers everything you need to set up an on-line store to sell
products and services. It's fast, easy, inexpensive, secure and you can set
up your Web store in minutes.

Brown Bags are generally $5 to attend, lunch is extra $6.
Register for this event at:

Coming Next Month:
Thursday, August 17th at 6 pm:
Consultants' and Web Designers' Brown Bag and Networking Workshop
Speakers to be announced; free refreshments; no charge for this event.
This workshop will be a wonderful opportunity to hobnob with
Web designers, consultants and other small tech services. We'll be
helping companies prepare for the upcoming Small Business Internet and
Technology Fair (see below).

Coming this fall:
In early October of 2000, Cruzio will be hosting a Small Business Internet
and Technology Fair offering networking opportunities, technology services
and promotional assistance for small businesses. If your business serves
small businesses, or needs the services of small businesses, this event is
for you. E-mail events@cruzio.com if you are interested in having a
booth at the fair or otherwise participating.

The Fair will be co-sponsored by Cruzio, the Santa Cruz Chamber of
Commerce, and the Small Business Development Center. More details in
next month's newsletter.

4) And the winner of the survey contest is...
James Jarvis! Mr. Jarvis was selected by a highly technical random 
process. (Not eeny-meeny-miney-mo. Much more technical than that.)
Mr. Jarvis will be receiving $200 worth of Internet Service from
Cruzio. Thanks to everyone who took the survey -- it helps us
understand what's important to Cruzio members so we can better
serve you.

5) August classes: Using the Internet and Publishing on the Internet
In August, Cruzio will be offering: 
	Tuesdays, 6:30-9pm: "Using the Internet", packed with tips and
		tricks for speedy, fun Internet usage. Taught by the
		knowledgeable, engaging Brittany.

	Wednesdays, 6:30-9pm:  "Publishing on the Internet I", Scintillating
		instructors John and Kathy guide students through
		the process of creating Web sites for their family, hobbies
		or businesses. Our most popular series. 

Coming up in September:
	Tuesdays and Wednesdays, same as August.

	Thursdays, 6:30-9pm: E-commerce. The basics of creating an
		E-commerce site which can make commercial transactions
		on the Internet. Issues of security, simple programming
		tricks, and an overview of the whole process are covered.
		ShopSite is covered in detail; each participant creates
		a working Web store before the class ends.
		Taught by the exceptional Kathy, Mark, and John.

Please check our classes Web page for the above information and more:

6) Intro to the Computer
Students from all walks of life have reported great enthusiasm
for the "Intro to the Computer" classes that Cruzio is holding in
conjunction with Santa Cruz Parks and Rec. Priya is a fine instructor.
The classes are short, inexpensive, and to the point.

To find out the difference between a bit and a byte, or between a hard
disk and memory, look up Cruzio in the upcoming Fall Catalogue and
register through the Parks and Recreation Department: 420-5250 or
(of course!) register on the Web at:

7) Spam: What's Cruzio doing to prevent it?
Every so often a wave of "spam" comes to Cruzio users. Spam is another
name for unsolicited e-mail -- you might call it junk e-mail.

Cruzio is firmly opposed to spam.  When a member of Cruzio is found to
have sent out spam the user's account is terminated. We monitor our
system for abusers, and we have removed many spammers from our system
over the years.

The incoming side of spam is harder to monitor. We don't wish to 
read, censor, or observe our members' e-mail in any way. Cruzio does
check all incoming mail to see that the e-mail address is legitimate,
that it came from a known host on the Internet, and other such tests
weeding out a great deal of spam. But Cruzio does not filter for
words like "sex" or "$$MAKE MONEY$$". We have felt that such filtering
is best left to the discretion of the recipient.

Most e-mail programs have "filters" on them which will put aside or
delete e-mail matching certain criteria. If you find certain e-mails
objectionable, we suggest you use the filters on your system. 
Cruzio's step-by-step instructions for e-mail filtering using
common e-mail programs will be ready in early August.

Cruzio is always open to ideas about further steps we could take
toward curbing spam. We understand that spam can be annoying and
even shocking at times. Please e-mail office@cruzio.com to contribute

8) About This Newsletter
Cruzio doesn't like to waste bandwidth with extra email, but we sometimes
have events and announcements that users need to know about. This seems
like the most efficient way to let people know what's happening. Hope
it's helpful. Please email support@cruzio.com with any comments or questions. 
By the way, we would love to have a regular, predictable schedule
for this newsletter...but we simply do not send it unless there is real
news enclosed. Thus the haphazard datelines.

9) How to Reach Cruzio (dial-in or tech support)
To reach the Cruzio Information Center, for online technical and
sales information:
To dial in to Cruzio, set your software to dial one of the numbers
below (note: we've expanded and joined modem pools, so you may be 
using another number. If so, don't worry, it still works just fine).
   56k: 459-9408

   33.6 kbps and under: 459-6230 
   To call Cruzio:
         459-6301............Use this number to check Cruzio's system status,
            pay your Cruzio bill, find out more about our hours and location,
            or to reach someone in customer service and technical support.
   To send email to Cruzio, use one of these addresses:
   	support@cruzio.com.......for technical support
	office@cruzio.com........for billing and ordering information
	webmaster@cruzio.com.....for questions about Cruzio's World Wide
                                 Web service

Thanks very much from Cruzio:
	Chris, Peggy, John, Julianne, Patton, Kathy, Mark, Martin,
	Georgette, Tapati, Hilary, Temoc, Brittany, Alec, Rachael,
	Barbara, Raelani, Priya, Stephen, Paul, Tim, Gershom, Myesha,
	Kelly, Allyson, and Laura (the grownups);
	Jake, Annika, and Carly (the kids)

Annika, age 5, came home one day and told me she'd seen "a beautiful
hot dog sandwich made of frosting." It took me a minute: a chocolate eclair!