#037, August 30, 2003

 Cruzio/The Internet Store Newsletter - Number 37, August 30, 2000

1) Small Business Internet and Technology Fair on October 12, 2000!
2) Now offering DSL "Self-Install" option
3) DSL status report
4) On-line payment center
5) Meeting with Congressman Farr
6) Planning a vacation on the Net
7) September classes: Using the Internet and Publishing on the Internet
8) If you cancel an account
9) About This Newsletter
10) How to Reach Cruzio (dial-in or tech support)

1) Small Business Internet and Technology Fair on October 12, 2000!
We at Cruzio like to meet our vendors face-to-face whenever possible.
Like us, many small businesses prefer a personal, local touch. But
sometimes we are too busy to make appointments to meet Web designers,
accountants, insurance providers, and all the rest.

This Fair, in its second year, provides small businesses with an
invaluable opportunity to meet local vendors. Along with display booths
and workshops, there will be a "Brown Bag" discussion where local
companies who specialize in small businesses can get up and introduce
themselves. We'll have a focus on technology but all are welcome.

Now is the time for vendors to sign up. Booth space is going fast.
Listings in the program (including 50 word description) and an appearance
at the Brown Bag will be available for $99 per business -- and if you
sign up before September 13th, the cost is only $89! This is a great deal
as the program will be distributed by Metro Santa Cruz (circulation: 37,500)
and given out at the Fair. The on-line version will be available

To learn more about the Fair, apply for a booth spot, or register and
pay for the vendor listing, please see

Even if your business can't appear at the Fair or in the publication,
you can still get great publicity for your company by donating an item
to the raffle. The raffle's entire proceeds go to local non-profit
Barrios Unidos's Computer Training Program, an afterschool project for
kids and teens to help bridge the digital divide.
Suggestions can be e-mailed to raffle@smallbusinessfair.com.

Who's involved in organizing the Fair? Cruzio is joined by local
non-profits that assist small businesses (The Central Coast Small
Business Development Center, The Santa Cruz Chamber of Commerce,
The Santa Cruz Downtown Association, Cabrillo College) and local
companies who work with small businesses (Coast Commercial Bank, Metro
Santa Cruz, Mandala Net Design, Primary Print Services, New Wave
Broadcasting.) The Fair will be located in the Santa Cruz Veterans
Memorial Hall. We're proud to be working with such a great team!

2) Now offering DSL "Self-Install" option
Cruzio's Digital Subscriber Line (DSL) service is quite popular. Once
installed, the service is very fast: nearly 1.5 megabits per second for
some customers. 

Now, a new DSL installation option is available. Customers ordering DSL
can choose to install the hardware and software on their own computers
rather than having a phone company technician do so for them.

Self-installation means that customers don't have to wait at home for
the technician to arrive, avoiding one of the biggest installation
hassles (late and non-arrivals). Self installations are also less
expensive: technician installations cost a total of $297 for equipment
and set-up, self-install setups are just $198 when equipment is 
included or $0 if you provide the equipment yourself. 

For details about self-installs and general DSL stuff, please see

3) General DSL status
Since the last newsletter, ASI, the new company split off from
Southwestern Bell to provide high-speed communications, has
improved somewhat in its service. On Cruzio's end, we have found
it frustrating to deal with a constantly changing group of personnel
and procedures to arrange installations or correct any errors.

Since self-installs (see above) remove some of the more troublesome
aspects of installation, we are hoping for good results.

Some customers who purchased DSL prior to July 28th experienced
installation delays or "cold installs", where equipment was installed
but not properly connected by ASI. Cruzio is following up on each and
every customer assiduously, providing lists of information to
technicians and asking for updates on a daily basis (this means many,
many hours on hold each day; our thanks to Julianne, Hilary, Barbara,
and Brittany for their patience!). Progress is being made, but slowly.
We will continue to press on our customers' behalf. 

New equipment is expected to speed installations in some areas soon.
Here is the latest status from ASI (note that any information may
be changed by ASI without notice):

Santa Cruz Main- 9/15 scheduled date for new DSLAM equipment install.
Scotts Valley-   9/11 scheduled date for new DSLAM equipment install.
Felton-    	 No date yet.

4) On-line payment center
If you go to your Cruzio control panel (also called the Account 
Information Manager -- see instructions below) on the Web, you'll
now find a place where you can look up your Cruzio balance due and
pay by credit card. Yes, you can pay any time of night or day;
when you wake up in the middle of the night thinking "have I paid
that Cruzio bill yet?" go to the computer and handle it online, then
go back to a relaxed and peaceful slumber secure in the knowledge that
you have done the right thing!

Your Cruzio control panel is located:
	1) at http:/members.cruzio.com/admin, if you don't have a
	   private domain account, or
	2) at http:/yourdomain.com/admin, if you do have a custom domain
	   (please substitute your own domain name for "yourdomain")
Note: please have your login and password ready.
Note 2: if you wish to have your credit card billed automatically every
month, you can sign up for that on the control panel, too. Very handy.

5) Meeting with Congressman Farr
Cruzio was very honored to be invited to a meeting to discuss technology
with our Congressman, Sam Farr. It was certainly interesting. Representatives
from many local high-tech companies were there and we all had different
points of view but all agreed that education was a top priority. A few
of us emphasized that high-tech skills are all very glamorous, but a 
company cannot succeed unless the employees can also read, write,
and spell. Programming comes later and is frankly easier to teach, so
let's help out those K-12 schools! Please remember to register to vote
so that you can make your voice known this fall. Many thanks to the
Santa Cruz Chamber of Commerce for arranging the meeting.

6)Planning a vacation on the Net
We just returned from a fine family vacation to Yellowstone and
Glacier National Parks. Why is this worth mentioning in the Cruzio
newsletter? Well, it's a sign of the times I suppose, that:
	- Our extended family (Grandma, aunts, uncles, cousins)
	  corresponded about where we wanted to go and when, all via
	  e-mail. We have trouble reaching each other by telephone
	  since we all live in different time zones (some vastly
	  different). All of us have e-mail now and all use it every day.

	- We found maps on the Web and used them to figure out where we
	  wanted and needed to go. We flew to Missoula, Montana and drove
	  down to Yellowstone, then up to Glacier, then left from Missoula
	  again. It was a lot of driving, but we saw a lot of Montana.

	- We made hotel and airplane reservations over the Web.

Of course, those of us involved with Cruzio have been doing things over
the Internet for years. But now the whole family's doing it. It's great!

7) September classes: Using the Internet and Publishing on the Internet
In September, Cruzio will be offering: 
	Tuesdays, 6:30-9pm: "Using the Internet", packed with tips and
		tricks for speedy, fun Internet usage. Taught by the
		knowledgeable, engaging Brittany.

	Wednesdays, 6:30-9pm:  "Publishing on the Internet I", Scintillating
		instructors John and Kathy guide students through
		the process of creating Web sites for their family, hobbies
		or businesses. Our most popular series. 

Coming up in October:
	Tuesdays and Wednesdays, same as September.

Please check our classes Web page for the above information and more:

8) If you cancel an account
Our bookkeeper begs us to remind customers that if that sad time should
come when you must cancel your Cruzio service, please don't just let
the account lapse. Notify us by sending e-mail to office@cruzio.com.
Otherwise we will sit waiting for you by the window with a candle lit
for weeks, even months. Let us know when all hope is gone; we can take
it. And please let us know why you are leaving, so we can improve service
when possible.

9) About This Newsletter
Cruzio doesn't like to waste bandwidth with extra email, but we sometimes
have events and announcements that users need to know about. This seems
like the most efficient way to let people know what's happening. Hope
it's helpful. Please email support@cruzio.com with any comments or questions. 
By the way, we would love to have a regular, predictable schedule
for this newsletter...but we simply do not send it unless there is real
news enclosed. Thus the haphazard datelines.

10) How to Reach Cruzio (dial-in or tech support)
To reach the Cruzio Information Center, for online technical and
sales information:
To dial in to Cruzio, set your software to dial one of the numbers
below (note: we've expanded and joined modem pools, so you may be 
using another number. If so, don't worry, it still works just fine).
   56k: 459-9408

   33.6 kbps and under: 459-6230 
   To call Cruzio:
         459-6301............Use this number to check Cruzio's system status,
            pay your Cruzio bill, find out more about our hours and location,
            or to reach someone in customer service and technical support.
   To send email to Cruzio, use one of these addresses:
   	support@cruzio.com.......for technical support
	office@cruzio.com........for billing and ordering information
	webmaster@cruzio.com.....for questions about Cruzio's World Wide
                                 Web service

Thanks very much from Cruzio:
	Chris, Peggy, John, Julianne, Patton, Kathy, Mark, Martin,
	Georgette, Tapati, Hilary, Brittany, Alec, Rachael,
	Barbara, Raelani, Priya, Stephen, Paul, Tim, Gershom, Myesha,
	Kelly, Laura, Allyson and Sam (the grownups); Jake, Annika,
	and Carly (the kids)

Annika, age 5, in Yellowstone Park: "I know why they call (the geyser)
'Old Faithful'. It's because it never hurts any animals. Unless
the animals get too close and fall in."