Cruzio/The Internet Store Newsletter - Number 39, October 11, 2000 1. Celebrate! 5 million visits to Cruzio's home page. 2. Come to the Fair tomorrow (Thurs, Oct 12th)! 3. Sales Specials 4. Home page: new features 5. October Business Brown Bag workshop: Get ready for the holidays! 6. DSL status report 7. DSL security 8. November classes: Using the Internet and Publishing on the Internet 9. About This Newsletter 10. How to Reach Cruzio (dial-in or tech support) 1. Celebrate! 5 million visits to Cruzio's home page. The Cruzio home page, on the Web at http://www.cruzio.com has been visited over 5 million times in the last 5 years. It is the most popular and useful portal to Santa Cruz County, regularly voted the "Best Local Web Site" in local readers' polls. The five million mark is significant both for Cruzio (we work hard to keep the page current, local, and lively) and for Cruzio members, who have the benefit of putting listings links right on the home page in very visible places free of charge. Remember, if you haven't already, to keep your Web site index listing and your Web Mall entry current, and to use the Cruzio member databases as needed. Instructions on those three follow: Note: if you're not familiar with your Cruzio control panel (aka your Account Information Manager), see instructions under "How to reach Cruzio", in item 10 below. *To enter or update your Web page index: Go to your Cruzio control panel, find WWW Services, and select "Change Index Listing" *To enter or update a Web Mall entry (available only to ShopSite customers): Go to your Cruzio control panel, find WWW services, and select "Manage ShopSite". From that page, select "Manage Mall Listing" *To enter, change, or delete Calendar, Directory, or For Sale entries: Go to your Cruzio control panel and select "Database Services" 2. Come to the Fair tomorrow (Thurs, Oct 12th)! Please attend the Small Business Internet and Technology Fair tomorrow, Oct 12th. It runs from 11 am to 7 pm, and will be held at the Santa Cruz Vets Hall at 846 Front Street, next to the Post Office. Santa Cruz Mayor Keith Sugar and Chamber of Commerce CEO Michael Schmidt will be facing off about Small Businesses' Role in the Community, and there will be other lively and practical workshops as well. The Fair is open to all, but particularly local small businesses. So please come on over and introduce yourself! For more information, please see http://www.smallbusinessfair.com Schedule of Workshops and Discussions: Noon - 1:00 pm: Business brown bag, meet and greet - Local small businesses introduce themselves Noon - 12:30 pm: Power searching on the Internet- Topsy Smalley, Cabrillo College Internet Librarian 12:40 - 1:10 pm: Power searching (another session) - Topsy Smalley 1:15 - 2:15 pm: Writing plans, proposals and other business documents - Jackie Iddings, President, Semantechs 1:30 - 2:45 pm: Virtual downtowns - Downtown Association Director Pete Eberle and Cruzio Marketing Director Kathy Bisbee 1:30 - 2:30 pm: 10 secrets of successful online businesses - Brant Smith of Imagesmith 2:30 - 3:30 pm: Setting up your network - Peter Huemer, User-Friendly Computing 2:45 - 3:45 pm: Financing a small business - Pam Zamani, Vice President, Coast Commercial Bank (and Cabrillo instructor) 3:15 - 5:00 pm: Small business' role in the community - Santa Cruz Mayor Keith Sugar, Santa Cruz Area Chamber of Commerce CEO Michael Schmidt, Small Business Development Center's Teresa Thomae, and local business owner Emily Reilly 4:00 - 5:00 pm: Sustainable business - Santa Cruz Area Chamber of Commerce Committee Chair Coleen Douglas 4:00 - 5:30 pm: E-business plans, E-commerce challenges - Cabrillo College Division Chair David Ambrosini, SCTA's Stephen Beedle, and John Govsky of Cabrillo College and Cruzio 5:30 - 6:30 pm: Driving your online business to success - Peggy Dolgenos, Cruzio President and CFO 3. Sales specials *Until December 31st, 2000, Cruzio will be dropping setup fees on domain names. That is, if you register a new domain name, or move one from some other registrar, the normal setup fee will be waived. Note too that domain names now cost only $15.99/year in registry fees, rather than the former price of $35/year. Cruzio charges $10/month, billed quarterly, for domain hosting, which includes unlimited email addresses, 6 separate password-protected e-mailboxes, and a host of other handy features. Please see http://www.i-stor.com/demo to try a Cruzio domain account's features. *Until December 31st, 2000, Cruzio is giving a $30 discount on all ShopSite Manager and Pro sales. *Until December 31st, 2000, Cruzio is giving a third-month-free sale for new dialup accounts: sign up for three months of service, pay for just two months. You might want to tell those friends or colleagues on (ahem!) other services that now's the time to switch. Haven't they been grousing about poor service long enough? 4. Home page: new features To celebrate 5 million hits to www.cruzio.com, our intrepid Web master has given the Web site a new look, and has added many new links: - Election 2000 Online information resources for the smart voter. - Calendar New links to movie listings and the online Metro and Good Times and UCSC entertainment calendars. - Online Shopping Get your Web store listed in the new Online Mall! It's at the bottom of the home page, http://www.cruzio.com - Plus new links in the Local Info, Computer and Internet sections. Check it out! We're always open to feedback and suggestions, send them to us in a handy Web form found at: http://www.cruzio.com/support/#suggest 5. October Business Brown Bag workshop: Get ready for the holidays! Thursday, October 26th 12:30-2pm at Cruzio Business Brown Bag: Get ready for the Holidays! $5 to attend, which can be applied to any domain hosting purchased after attending this workshop. Don't miss out on this years' holiday shopping spree online. With enhanced security and millions more people around the globe accessing the Web, your business can reach far beyond borders. (No pun intended.) Start a new business, expand your sales by learning how to effectively use Shopsite to create an online store, sell your products and generate traffic to your site. Register for this event at: http://www.cruzio.com/support/business/brownbags.html 6. DSL status report We check daily on the backlog of DSL accounts that had trouble back in May, June and July, and most of the accounts have been processed. We say it every month, but we really do appreciate that Julianne, Hilary, Barbara, Brittany, Tim and Stephen have stayed on hold for hours a day clearing these problems through the telephone company's bureaucracy. Some Cruzio employees have two phones on their desks: one to wait on hold, the other for normal usage while waiting. Surely, these employees would rather be doing other things, but Cruzio staff and customers appreciate what they do. Go team! Billing problems still proliferate. Now that ASI (the company providing DSL circuits) has worked out more of the technical details and installed more working equipment, their billing department has received the next burden and has been sending out incorrect bills. Cruzio is on the phone to ASI and Pacific Bell every day attempting to resolve these problems, which although alarming are fairly consistent (customer is billed twice for the same service, etc.). They are very slow to change the bills and make corrections, but assure us that corrections are coming. Right now, the only Central Office in Cruzio's area which is out of DSL ports is Watsonville and we are waiting to hear when new equipment will be installed. Overall, installations are proceeding well. For more information, please see our DSL Web page at http://www.cruzio.com/support/dsl.html 7. DSL security An eye on security never hurts. DSL customers will want to review the security implications of surfing the Internet with an 'always on' connection. Check out our DSL Security FAQ at: http://www.cruzio.com/support/dslsecurity.html 8. November classes: Using the Internet and Publishing on the Internet In November and December, Cruzio will be offering: Tuesdays, 6:30-9pm: "Using the Internet", packed with tips and tricks for speedy, fun Internet usage. Taught by the knowledgeable, engaging Brittany. Wednesdays, 6:30-9pm: "Publishing on the Internet I", Scintillating instructors John, Kathy, and Priya guide students through the process of creating Web sites for their family, hobbies or businesses. Our most popular series. Please check our classes Web page for the above information and more: http://www.cruzio.com/classes/ 9. About This Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we sometimes have events and announcements that users need to know about. This seems like the most efficient way to let people know what's happening. Hope it's helpful. Please email firstname.lastname@example.org with any comments or questions. By the way, we would love to have a regular, predictable schedule for this newsletter...but we simply do not send it unless there is real news enclosed. Thus the haphazard datelines. 10. How to Reach Cruzio (dial-in or tech support) To reach the Cruzio Information Center, for online technical and sales information: http://www.cruzio.com/support To dial in to Cruzio, set your software to dial one of the numbers below (note: we've expanded and joined modem pools, so you may be using another number. If so, don't worry, it still works just fine). 56k: 459-9408 33.6 kbps and under: 459-6230 To call Cruzio: 459-6301............Use this number to check Cruzio's system status, pay your Cruzio bill, find out more about our hours and location, or to reach someone in customer service and technical support. To send email to Cruzio, use one of these addresses: email@example.com ......for technical support firstname.lastname@example.org .......for billing and ordering information email@example.com ....for questions about Cruzio's World Wide Web service Hours and location: Sales hours: 10am-6pm, Monday through Friday; 10 am - 2 pm Saturdays Technical support: 10-6 pm, Mondays through Fridays, 10am - 2pm weekdays 903 Pacific Avenue, Suite 101, Santa Cruz, CA 95060 To get to your Cruzio Control Panel (also known as Admin Page): If your email address looks like "firstname.lastname@example.org", go to http://members.cruzio.com/admin and type in your login and password. If your email address looks like "email@example.com" --in other words, you have a custom domain name -- go to http://www.mydomain.com/admin and have your admin login and password ready. Note that you need to substitute your custom domain name for "mydomain" in this example. Thanks very much from Cruzio: Chris, Peggy, John, Julianne, Patton, Kathy, Mark, Martin, Georgette, Tapati, Hilary, Brittany, Alec, Rachael, Barbara, Raelani, Priya, Stephen, Paul, Tim, Gershom, Myesha, Kelly, Allyson, Laura, Sam, Chris, and Jessi (the grownups); Jake, Annika, and Carly (the kids) We were walking home on a cloudy night. Carly, age 3, looked up and said in a hushed voice: "Mommy, the stars are sleeping."