Cruzio/The Internet Store Newsletter - Number 41, December 23, 2000 1. Happy 2001! 2. Spam update 3. Cruzio's holiday hours 4. Specials ending Dec. 28th and Dec. 31st 5. More from Nina Paley 6. Goodbye to Cruzio classes, hello more workshops 7. Static IP's on the way for dialup accounts 8. About This Newsletter 9. How to Reach Cruzio (dial-in or tech support) 1. Happy 2001! Since it's the last newsletter of the year: Many, many thanks to our wonderful staff and fabulous customers. It's been another great year. Happy New Year! 2. Spam update Just as our anti-spam project was getting underway, the Internet was hit by an extra-large holiday spam deluge ("spam" is another name for unsolicited or "junk" e-mail). Such e-mail is not hard to delete, but it sure is annoying and sometimes offensive. Cruzio has always rejected measures that would filter or block any legitimate customer e-mail. We are working on a system by which customers can filter their own e-mail, but there are a lot of details to work out. We are currently upgrading our mail servers to allow more e-mail crunching and have two top engineers on the problem, but as yet we have no estimated availability date. Thanks for your patience, and please know that it's been pushed to the top of our engineering queue. We will send updates as soon as news is available. Cruzio has always had anti-spam measures in place, but spam purveyors grow more sophisticated each year and Cruzio must respond. Unlike many other Internet Service Providers, Cruzio does not provide member names, e-mail addresses, or other information to any outside company for any reason. And we have a strict policy for spammers found among our customers: any Cruzio member found to have knowingly sent spam is kicked off the system. We expect holiday spam to dwindle after the end of the year. So due to both Cruzio and the calendar there is relief from spam in sight. 3. Cruzio's holiday hours Cruzio's sales office and technical support lines will be closed on Saturday, December 23rd; Monday, December 25th; Saturday, December 30th; and Monday, January 1st. We will be monitoring the system on those days, and of course customer alerts regarding system emergencies will be attended to. We apologize for any inconvenience, but our staff works hard all year and we need a break! 4. Specials ending Dec. 28th and Dec. 31st Cruzio has a lot of special prices on new orders right now, running for several more days. If you sign up for a new service: Until December 28th, 2000: - DSL, $99 rebate Until December 31st, 2000: - Dial-up connections, 3rd month free (56k, 33.6k and ISDN) - Domain name, no setup fee (normally $25) - ShopSite Manager or Pro Web stores, $30 off To order a new service, please call us up at 459-6301, drop by our Downtown Santa Cruz store at 903 Pacific Avenue, or fill out an online application (the link is right at the top of www.cruzio.com). 5. More from Nina Paley Many of Cruzio's members must remember Nina Paley, a local cartoonist. Nina was our housemate for a year (1989-90) and drew the Cruzio Kitty, along with some other artwork, to pay her rent. Now that we've got better software and hardware, we're able to make more use of some of the non-kitty cartoons Nina drew for us. We rooted around our old files and came up with several cool ones. So keep a lookout; some different Nina cartoons will be appearing in Cruzio ads. 6. Goodbye to Cruzio classes, hello more workshops After several years of producing very successful and popular Internet classes, Cruzio and its staff must, sadly, end the program. The Cruzio class program was a joint venture between Cruzio and several employees, who acted as instructors and class co-ordinators. The employees were so good at their other jobs that they have all been promoted and are now busy working on core Cruzio business (such as maintaining our great Internet service). They aren't able to continue with their teaching schedules. Since such classes are now available elsewhere -- Cabrillo College, New Horizons, The Spot, UCSC extension, The Senior Center -- Cruzio doesn't feel people are being left without alternatives. We are looking at making arrangements with other teaching venues so that Cruzio members will receive special discounts. We enjoyed the classes. Hope you did too. We will be channeling some of our teaching energy -- for several of our employees really enjoy teaching -- into more frequent Brown Bag Workshops. Workshops are shorter, more flexible and task-oriented. Our instructors will be holding forth soon on topics like "Save money by sharing a DSL connection", coming in January. 7. Static IP's on the way for dialup accounts For those of you who've wanted static IP accounts on your dialup accounts -- dialup meaning 56k, 33.6k, 28.8k, 14.4k and ISDN but not, repeat, NOT DSL -- an update. Static IP's are in the works and should be available within the next month or so. The price will be under $10 for an IP address added to a Cruzio dialup account. Static IP addresses for DSL are also coming, but at a later time. Stay tuned. 8. About This Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we sometimes have events and announcements that users need to know about. This seems like the most efficient way to let people know what's happening. Hope it's helpful. Please email email@example.com with any comments or questions. By the way, we would love to have a regular, predictable schedule for this newsletter...but we simply do not send it unless there is real news enclosed. Thus the haphazard datelines. 9. How to Reach Cruzio (dial-in or tech support) To reach the Cruzio Information Center, for online technical and sales information: http://www.cruzio.com/support To dial in to Cruzio, set your software to dial one of the numbers below: 56k: 459-9408 33.6 kbps and under: 459-6230 To call Cruzio: 459-6301............Use this number to check Cruzio's system status, pay your Cruzio bill, find out more about our hours and location, or to reach someone in customer service and technical support. To send email to Cruzio, use one of these addresses: firstname.lastname@example.org ......for technical support email@example.com .......for billing and ordering information Cruzio's location: 903 Pacific Avenue, Suite 101, Santa Cruz, CA 95060 Across the street from the bus station in downtown Santa Cruz. Cruzio's hours: Sales hours: 10am-6pm, Mon through Fri; 10am - 2pm Sat Technical support hours: 10am -6pm, Mon through Fri, 10am - 2pm Sat System monitoring, including customer-alerted emergencies, 24 hours per day, 365 days per year (leap years, 366 days) Thanks very much from Cruzio: Chris, Peggy, John, Julianne, Patton, Kathy, Mark, Martin, Georgette, Tapati, Hilary, Brittany, Alec, Rachael, Barbara, Raelani, Priya, Stephen, Paul, Tim, Gershom, Kelly, Allyson, Laura, Sam, another Chris, and Jessi (the grownups); Jake, Annika, and Carly (the kids) Cynical kids of today, at the Santa Claus booth: Mom: "Do you want to sit on Santa's lap?" Jake, 8: "Nah." Annika, 5: "I'm busy." Carly, 3: "That's not Santa, that's a man." Where has Santa's glamour gone?