#058, August 13, 2002

Cruzio/The Internet Store Newsletter - Number 58, August 13, 2002

1. Goodbye, Barbara
2. Cruzio DSL sale now
3. FREE DSL Brown Bag Workshop This Thursday
4. We're Getting a New Phone System
5. Cruzio Staff at a Coffeeshop Near You
6. Small Business Fair Coming In October
7. What do you like about www.cruzio.com?
8. Buddy Bucks
9. Cruzio en Espanol
10. Late Fees? Bring Cans Instead
11. About This Newsletter
12. How to Reach Cruzio (dial-in or tech support)

1. Goodbye, Barbara
Our beloved General Manager, Barbara Diamond, will be leaving
Cruzio's employ to return to school and study Interior Design.
Barbara instituted such valued additions to the Cruzio Way
as the food-for-late-fee exchange and personally helped hundreds
of customers in her three-year tenure. She did some very fine
interior design work for us too!

Soon we'll announce the new lineup in Cruzio management, but
we thought it would be nice to let Barbara have the spotlight
alone here one last time. We'll miss you, Barbara.

2. Cruzio DSL sale now
Want to upgrade your Internet speed to DSL*? Until the end of
August, Cruzio is giving away FREE DSL modems to people ordering
DSL with Web and Domain, and selling DSL modems at just $49.95
each to those who buy new Cruzio DSL service. You must sign up
for a full year.

The normal modem price is $160, so you save over $100. This is
a great deal.

To get the modem special, just come in to Cruzio's downtown
Santa Cruz office (903 Pacific Ave), call us at 459-6301, or
sign up for Cruzio DSL online at
before August 31st, 2002.

*Cruzio DSL downloads from the Internet at speeds of up to
1.5 megabits per second. And with DSL you can use your telephone
and the Internet at the same time.

3. FREE DSL Brown Bag Workshop this Thursday
This Thursday, August 15th, 12-1:30 pm, Cruzio will be holding
a FREE Brown Bag Workshop:
"DSL: High Speed Internet Connections at your Home or Office"

DSL is a high-speed Internet connection for one or more computers.
We'll explain how DSL works, the cost, how to know if your computer
and location can get it, and we'll answer your DSL questions. See
to read more and to register.

Thursday's presenters will be the ultra-knowledgeable Alec and Ben
from Cruzio technical support, who have a great deal of insight
on how to get the most from a DSL connection. Please come with any
questions you have.

4. We're Getting a New Phone System
Cruzio is getting a spiffy new phone system. Our phone expert
says things are going to be "quirky" for a few weeks. We will
be working hard to make sure every call is handled properly,
but occasionally things may go awry as we work out the bugs.
Please be patient! It's going to be a great improvement in 
the long run.

5. Cruzio Staff at a Coffeeshop Near You
Join Cruzio for Internet-Coffee Talk
   Mon, Aug 19th at the Ugly Mug in Soquel, 4-6pm
   Wed, Aug 28th at the Boulder Creek Coffeetopia, 8:30-10:30am

Talk Internet with Cruzio at a coffeeshop near you! Ask Cruzio staff
about DSL, Email, ecommerce with ShopSite, Web & domain hosting. At
these next visits, Cruzio staff will also show you how to use
Cruzio's advanced Spam Filter. Reserve a time for the Spam Filter
demonstration in advance at
If you don't have a chance to catch us at a coffee shop, you're
welcome to call or come by and our friendly staff will quickly
explain how to use spam filters (it's very easy!)

6. Small Business Fair Coming in October
This October Cruzio will be presenting our 4th annual Small
Business Fair. Cruzio has many small business members, and
we're not such a huge business ourselves. We know it can be
so much better to meet a vendor or potential client in person
than to hit-or-miss with the phone book, and it's great to
get advice on permits, forms, and other necessary business trivia.

We'll present four Wednesday evening programs, in the
Museum of Art and History in Downtown Santa Cruz, a lovely
venue (and very fitting this year, as one of our events focuses
on the business of Art.) We'll serve excellent snacks, as

Our four events:
    Oct 9: "Growing Your Business"
	Business plans, permits, marketing tips.
    Oct 16: "The Labor Game: For Employers and Employees"
	Tips on finding employees or finding a local job.
    Oct 23: "Ways to Make Money in a Post Dot-com World"
	Ecommerce and other technical advice for businesses.
    Oct 30: "Expose Your Art to a Broader Audience"
	The artist as entrepreneur; making connections,
	finding markets.

Watch this space for further info about the Fair!

7. What do you like about www.cruzio.com?
Cruzio is in the last few months of our home page re-vamp.
We are enthusiastic about the new look -- it's slicker and
prettier, but doesn't lose the homey touches and, yes, the
Cruzio cat is still featured prominently. Many of you
contributed ideas to our work, and we thank you. We'll
let you know as the release date approaches, sometime
in early fall.

If you enjoy using Cruzio's home page, we'd love to hear
what you like and why. http://www.cruzio.com gets over 6,000
unique hits a day, and has had 9 million hits since December
1995. We would like to use the makeover as an opportunity to
celebrate the site and the local online community it represents.
So please send in your thoughts; we'll put many of them on the
site and in our ads. (Please be clear if you'd rather NOT see
your words in print!)

8. Buddy Bucks
We value your referrals: when you send in a friend to sign up
with Cruzio, you will get $10 credit on your Cruzio account.
Just make sure they tell us your name, your email login or your
registration number when they sign up.

9. Cruzio en Espanol
Meet Cruzio's Spanish team at the Net Cafe in Watsonville during
Internet-Coffee Talk en Espanol:

Lugar: Net Cafe--445 Union Street en downtown Watsonville,
(831) 722-2200

Para mas informacion llame al: (831) 459-6301 Opcion 1

10. Late Fees? Bring Cans Instead
If you are late on a payment to Cruzio and incur a late fee, use
the opportunity to help those in need and donate food to the Second
Harvest Food Bank. If bring three cans of food in to Cruzio's food
barrel, we'll forgive your late fee. 

11. About This Newsletter
Cruzio doesn't like to waste bandwidth with extra email, but we sometimes
have events and announcements that users need to know about. This seems
like the most efficient way to let people know what's happening. Hope
it's helpful. Please email support@cruzio.com with any comments or questions. 
By the way, we would love to have a regular, predictable schedule
for this newsletter...but we simply do not send it unless there is real
news enclosed. Thus the haphazard datelines.

12. How to Reach Cruzio (dial-in or tech support)
To reach the Cruzio Information Center, for online technical and
sales information:
To dial in to Cruzio, set your software to dial one of the numbers
below (note: we've expanded and joined modem pools, so you may be 
using another number. If so, don't worry, it still works just fine).
   56k: 459-9408

   33.6 kbps and under: 459-6230 
   To call Cruzio:
         459-6301............Use this number to check Cruzio's system status,
            pay your Cruzio bill, find out more about our hours and location,
            or to reach someone in customer service and technical support.
   To send email to Cruzio, use one of these addresses:
   	support@cruzio.com ......for technical support
	office@cruzio.com .......for billing and ordering information

    Cruzio's location:
	903 Pacific Avenue, Suite 101, Santa Cruz, CA 95060

    Cruzio's hours:
	Sales hours: 10am-6pm, Monday through Friday; 10 am - 2 pm Saturday
	Technical support: 10-6 pm, Monday through Friday, 10am - 2pm Saturday
	System monitoring, including customer-alerted emergencies, 24 hours
		per day, 365 days per year (leap years, 366 days)

Thanks very much from Cruzio:
	Chris, Peggy, Julianne, Kathy, Mark, Martin, Georgette,
	Tapati, Pedro, Brittany, Alec, Barbara, Stephen, Paul,
	Gershom, Phil, Laura, Jessi, Ben, Alice, Edgar, Alex, Michael,
	another Kathy, Bhag, another Chris and Maria, plus our
	super-duper intern, Ezra (the grownups);
	Jake, Annika, and Carly (the kids)

Jake, 10, was in charge of watching his two younger sisters for a 
    Jake: "The only problem with that is there is no one to 
	tell us to stop bickering."
    Mom:  "I guess that will be your job, Jake."
    Jake: "That's impossible. I am usually one of the ones who is