#060 December 3, 2002

  Cruzio/The Internet Store Newsletter - Number 60, December 3, 2002

1. "Getting the Most from Your Cruzio Account" Free Workshop Thursday
2. Cruzio DSL Holiday Sale!
3. Buddy Bucks
4. Cruzio Matching Your Donations to Second Harvest Food Bank
5. Holiday Hours
6. Join Cruzio for Internet-Coffee Talk
7. Many thanks to Small Biz Fair Partners, Speakers, and Guests
8. Tree Destroys Phone Line -- DSL Still Works!
9. About This Newsletter
10. How to Reach Cruzio (Dial-in or Tech Support)

1. "Getting the Most from Your Cruzio Account" Free Workshop Thursday

	Getting the Most from your Cruzio Basic Account
	This Thursday, December 5th, 12 noon - 1:30 pm
	At Cruzio's downtown Santa Cruz location, 903 Pacific Ave

Are you using all the handy extras that come with your Cruzio basic
account? Turning on a filter to block spam is only the beginning.
Cruzio provides you with many nifty services, like vacation email
and extra mailboxes, that are free of charge and easy to activate.

This Thursday, friendly Cruzio staffers Alice and Ezra will show you
what's there and how to use it, and answer any questions you may have.
The event is free to Cruzio customers.

Please reserve a seat at the Web site below, or drop by on the day of 
the workshop (seats are still available at press time.)


2. Cruzio DSL Holiday Sale!
We just found out that Cruzio will be able to offer a great deal
on DSL equipment (over $100 off) for new DSL accounts this holiday
season. You'll be able to upgrade at a low price in time to play
online games and listen to online radio stations over the holidays.
We're sending this advance notice out to Cruzio customers;
the rest of the world won't hear until next week.

Remember, Cruzio is able to offer these sales from time to time.
If price and quality are BOTH very important to you, watch this
newsletter to time your upgrade with a Cruzio sale.

Details of Super DSL Sale:

	DSL modem kit FREE with a DSL + Domain + Web account
	DSL modem kit just $49.95 with a plain DSL account.
	Service must be ordered between December 9th and
		December 27th, 2002.
	1 year term applies.
	No activation fee.

Cruzio DSL makes a great last minute gift. If it's a new Cruzio
account, you'll have a modem kit and a stylin' tee-shirt to wrap up.

More information will soon be found at
(the sale doesn't start till next week.)

Over 2,000 Santa Cruz County folks get their fast DSL service through
Cruzio. It's one of our most popular services.

3. Buddy Bucks
Give the gift that gives back to you. Get a Cruzio account
for a friend and they will get great Cruzio service, reliability,
free spam filter and ample personal Web space. For your part, you
will get a $10 credit on your Cruzio account when you sign them
up for the service.

4. Cruzio Matching Your Donations to Second Harvest Food Bank
This year, as always, Cruzio will match staff and customer
donations to the Second Harvest Food Bank up to a total of
$500. Just mail or bring in to Cruzio your check made out to
Second Harvest Food Bank and we'll send it in along with
ours. Or bring us a receipt to show how much you've donated.
Double the effect of your charity!

And please remember that if you are late with a payment to Cruzio
you can choose to bring us three cans of food for our Second Harvest
food barrel and we'll waive the late fee. That is true all year

5. Cruzio Holiday Hours
Cruzio's front office (sales and support) will be closed on
December 24th & 25th (so remember to shop a few days early for
Internet Christmas gifts, if that's your plan) and December 31st 
& January 1st. Although the front office will be closed, our
technical staff will be monitoring all systems 24/7 as usual.

6. Join Cruzio for Internet-Coffee Talk
Monday, December 9th at the Ugly Mug in Soquel from 4-6pm
Wednesday, December 11th at the Boulder Creek Coffeetopia from 8:30-10:30am
Tuesday, December 17th at The White Raven in Felton from 4-6pm

Talk Internet with Cruzio at a coffeeshop near you! Ask Cruzio staff
about DSL, Email, ecommerce with ShopSite, Web & domain hosting. At
these next visits, Cruzio staff will also show you how to use
Cruzio's advanced Spam Filter. Reserve a time for the Spam Filter
demonstration in advance at

7. Many thanks to Small Biz Fair Partners, Speakers, and Guests
Last month, Cruzio held its 4th annual Small Business Fair and it was
a blast. We heard some experienced local businesspeople offer practical
advice, and there was a lot of discussion and participation following.
Plus some great raffles of local merchandise!

Interesting fact: over 50% of people attending this year's Small
Business Fair were their company's only employee. That's Santa Cruz!

If you missed the presentations, don't worry. They were filmed and
will be shown on Community Television in the months to come, so
you can still hear the valuable tips and advice.

How did Cruzio's Marketing Director Kathy and her crackerjack staff
put together a well-organized, useful and practical event?
Please excuse the name dropping, but ... we're so pleased with 
the community's participation in this much-needed fair that we'd
like to describe how it came about! (You can skim through this
if you want to see how a tree fell on a DSL line, the next item

The Museum of Art and History provided a tasteful, professional
setting and the chance to glimpse some art before the discussions
began. The incredible poster and postcard artwork -- did you notice
the beautiful harvest picture? -- were created by Mott Jordan and
printed by RealColor, a fine local printer. The posters were so
pretty that many shopowners allowed us to put them in their windows,
and we thank them. We still have some posters, if you would like
one free of charge just ask at the front desk.

Plan It catering brought just the right hors d'oeuvres for the
before-dinner hour (the conversation was appetite-stimulating.)
Santa Cruz's own Coffee Roasting Company brought guilt-free Fair
Trade coffee to keep all the presenters and listeners buzzed and
alert. The Santa Cruz Sentinel joined in and ran several ads,
which surveys showed were the most common way that attendees heard of
the fair. Coast Commercial Bank provided financial and moral support
for the 4th straight year. The Small Business Development Center and
the Santa Cruz Area Chamber of Commerce contributed their help, expertise,
and in the case of the SBDC a banner space over Highway One.

Did you like the Web page, www.smallbusinessfair.com? It was
created by Kapiolani Design. Some of our favorite radio stations,
KPIG and CD 93.5 (KPIG has a pig, Cruzio has a cat, it's a natural
relationship) contributed radio spots. Experienced panelists and 
moderators took time out of their schedules to share their very
applicable knowledge with a great group of small business attendees.
Many other sponsors and volunteers helped to support the event --
a full list of all involved is at

It's amazing to get all this independent-minded, creative, Santa-
Cruzan small businesses together to create a successful
event and we're very proud. We learned a lot! And very special thanks
to Kathy and the Marketing Crew from Cruzio for another amazing job!

8. Tree Destroys Phone Line -- DSL Still Works!
>From alert Cruzio staffmember Jessi:
A few months ago, a customer's Catalpa tree fell on his phone line
and took it down. He came in asking for advice about his DSL. We were
uncertain whether his DSL would work, or whether we'd need to escalate or
even re-order. Well, after his phone line got fixed, the Cruzio DSL was
just fine! The repair person said they've seen it happen before.
[Note: no guarantee it would happen so smoothly every time...]

9. About This Newsletter
Cruzio doesn't like to waste bandwidth with extra email, but we sometimes
have events and announcements that users need to know about. This seems
like the most efficient way to let people know what's happening. Hope
it's helpful. Please email support@cruzio.com with any comments or questions. 
By the way, we would love to have a regular, predictable schedule
for this newsletter...but we simply do not send it unless there is real
news enclosed. Thus the haphazard datelines.

10. How to Reach Cruzio (dial-in or tech support)
To reach the Cruzio Information Center, for online technical and
sales information:
To dial in to Cruzio, set your software to dial one of the numbers
below (note: we've expanded and joined modem pools, so you may be 
using another number. If so, don't worry, it still works just fine).
   56k: 459-9408

   33.6 kbps and under: 459-6230 
   To call Cruzio:
         459-6301............Use this number to check Cruzio's system status,
            pay your Cruzio bill, find out more about our hours and location,
            or to reach someone in customer service and technical support.
   To send email to Cruzio, use one of these addresses:
   	support@cruzio.com ......for technical support
	office@cruzio.com .......for billing and ordering information

    Cruzio's location:
	903 Pacific Avenue, Suite 101, Santa Cruz, CA 95060

    Cruzio's hours:
	Sales hours: 10am-6pm, Monday through Friday; 10 am - 2 pm Saturday
	Technical support: 10-6 pm, Monday through Friday, 10am - 2pm Saturday
	System monitoring, including customer-alerted emergencies, 24 hours
		per day, 365 days per year (leap years, 366 days)

Thanks very much from Cruzio:
	Chris, Peggy, Julianne, Kathy, Mark, Martin, Georgette,
	Tapati, Pedro, Brittany, Alec, Stephen, Paul, Gershom,
	Jessi, Ben, Alice, Edgar, Alex, Michael, another
	Kathy, Bhag, another Chris, Maria, Ezra, James, and
	Juana (the grownups); Jake, Annika, and Carly (the kids)

How to Make a Thanksgiving Turkey, recipe by Carly, age 5:
	Get a chicken.
	Boil it in a pot for 6 hours.
	Take it out and cut off the head or you will
		have to eat the EYES!
	Roast it in the oven.
	Eat it. Except I don't have to eat it because
		I don't like turkey.