Cruzio/The Internet Store Newsletter - Number 61, February 25, 2003 1. Free Spam Filters Now on All Cruzio Mailboxes 2. Cruzio Home Page Hits Over 10 million 3. Speedier Web Browsing for Dialups With Propel 4. Cruzio Customer & Staff Donations to Food Bank Topped $3k 5. New Low Price for Cruzio DSL Modems 6. "Best Of" Voting Time is Here 7. Free Workshop: "Troubleshooting Your Computer" Thurs, March 6th 8. Your Cruzio Control Panels 9. Recycling Power for DSL -- Handy Tip for DSL Users 10. Buddy Bucks 11. Tech Expo Coming This Wednesday, Feb 26 12. Join Cruzio for Internet-Coffee Talk 13. About this Newsletter 14. How to Reach Cruzio (Dial-in or Tech Support) 1. Free Spam Filters Now on All Cruzio Mailboxes Filters are now available to ALL Cruzio email customers, including those with custom domains. If you want to greatly reduce the amount of junk email you receive, please go to your Cruzio Control Panel. Among many handy, easy-to-use tools you'll find a mail filter which just takes a couple of button pushes to activate. If you use the filter but still get too much spam, please check your Control Panel to make sure you've enabled your "Advanced Features." Cruzio is constantly working on other improvements to the junk email filters and other anti-spam measures. It's a tough battle. To get to your Control Panel, start at the "LOG IN" link on the top of any page at our Web site, http://www.cruzio.com Log in to your handy Control Panel from there -- for convenience, you can bookmark the Control Panel in your browser. If you have any trouble, please contact Cruzio Technical Support; we are happy to help you use these free services. For more information on Cruzio's spam policy and protections, please see http://www.cruzio.com/support/email/junkmail.html 2. Cruzio Home Page Hits Over 10 million The Cruzio home page at www.cruzio.com recorded its 10 millionth visitor at the end of December, 2002. Serving the local Santa Cruz County area since 1996 as a valuable "portal" of local information, the Web site is now visited 7,000-10,000 times daily. The Cruzio Webmasters are busy adding more links to online resources every day. An expanded listing of online employment resources can be found on the Business/Jobs page in the Local Info section. The Shopping Online listing in the Local Info section features dozens of local stores selling their wares online. The Consultants listings in the Resources section are a great place to find a computer or ecommerce consultant, Web designer or graphic artist. Check out the site by pointing your browser to: http://www.cruzio.com If you have a consulting business or online store, get listed! Fill out a form on one of the listings pages, and let our Web site direct more business your way. If you're interested in hearing how the Cruzio Web site was re-designed, you are welcome to attend a panel on Web design at the upcoming Technical Exhibit and Symposium on February 26th where Cruzio President Peggy Dolgenos will talk about the process. See item #11 below. 3. Speedier Web Browsing for Dialups With Propel If you'd like to speed up your access to Web sites but can't or don't want to get Cruzio DSL, we've found an option for you. Propel is an "Internet Accelerator" that can make your Web browsing run up to 5 times faster. The cost is $7.95 per month or $59.95 for a year, in addition to regular Cruzio charges. Cruzio is always looking for ways to improve the dialup experience, so we are partnering with Propel to provide the service to our customers. If you're interested, check out their Web pages at http://www.propel.com/partners/1220/ 4. Cruzio Customer & Staff Donations to Food Bank Topped $3k Cruzio customers and staff really came through last year. We sent about $3,000 at the end of 2002 and were awarded the "Small Business Champion" award by the Food Bank. Cruzio originally intended to match $500 of customer donations. When we got much more than we had expected -- customer donations topped $1000 in just the first few days -- we more than doubled Cruzio's contribution. Cruzio contributes to the Food Bank throughout the year to help hungry people in our community. You are always welcome to help by dropping off cans of food or spare change at our office. If you incur a late fee on Cruzio, you are encouraged to deposit three cans of food in our Second Harvest barrel, and we will waive the late fee. For more information on the Food Bank, see their Web site at http://www.thefoodbank.org 5. New Low Price for Cruzio DSL Modems DSL -- high speed broadband Internet access available through Cruzio -- is getting more and more affordable. Cruzio has found a new source of reliable DSL modems at a reasonable price. Our Support and Engineering departments have tested the modems and given their seal of approval, so now we are offering them to our customers at $99 each, plus tax. And if you would like to wait for an even lower price, please check our newsletters. We run specials on our services or equipment from time to time, and you can get a great deal on fast, dependable service. 6. "Best Of" Voting Time Is Here Metro Santa Cruz has its "Best of Santa Cruz" ballots in the current issue. Vote for your favorite Internet Service Provider -- hope it's Cruzio! The deadline for votes is Friday, March 1st at 5 pm. Unfortunately this year the Metro forgot to include a category for Best Local Web Site. We're hoping people might write it in as a reminder to include that category next year. You can also cast your votes online at http://www.metroactive.com/cruz/ This topic reminds us: please feel free to give us your comments and suggestions on improvement any time, in email (to firstname.lastname@example.org) or on the Web (the Suggestion Box on the bottom of http://www.cruzio.com .) We take your comments seriously: they are read by senior staff at Cruzio, and many Cruzio features started as customer requests. 7. Free Workshop: "Troubleshooting Your Computer" Thurs, March 6th 12 - 1:30 pm at Cruzio, 903 Pacific Avenue, Downtown Santa Cruz Door Prize for this event: FREE Norton Anti-Virus Software donated by Grey Wolf Computers! As technology is ever-changing, computer users at all levels can benefit from learning simple troubleshooting techniques in order to save time and prevent agony. We want to help you learn how to keep your computer healthy and happy! Join Cruzio Technical Support staff and Michael Gardner, owner of Grey Wolf Computers, as we cover: -Basic techniques in troubleshooting your computer -Getting the most out of Cruzio technical support This is a FREE event! Lunch is available for $7, please tell us if you want to order lunch when you pre-register. Admittance at the door is sometimes possible, but the last two workshops sold out -- if you would like to be assured a seat, please pre-register: http://www.cruzio.com/services/business/events.html 8. Your Cruzio Control Panels With the unveiling of the new Cruzio Web site, you may have noticed that it's now easier to get to your control panels or read your email. At the top of every page on the Web site we've added a new "toolbar" with links to important Cruzio member areas: - Pay My Bill This links to a Web page where you can log in to your Cruzio Control Panel, from which you can access the Cruzio Payment Center to pay your bill. - Check Email This links to a Web page where you can log in to the Cruzio Web-based mail client to read your email. - Sign Up This links to the Cruzio online signup form. - Log In This links to a Web page where you can log in to your Cruzio control panels and manage your spam filter. - Network Status Use this link to display a Web page with information as to Cruzio network outages or upgrade information. And at the bottom of every page, you'll also find links to send email with your suggestions or comments to the Cruzio Webmaster. 9. Recycling Power for DSL -- Handy Tip for DSL Users DSL is an "always-on" service. However, occasionally there may be some problem on the telephone line or at the phone company's Central Office which causes your DSL circuit to stutter or stop. The problem usually rights itself quickly, but your equipment won't necessarily regain the connection by itself; you might need to restart. If your DSL connection isn't working, here's a tip from helpful Cruzio Support staffer Paul that may save you a call to Support. Try recycling the power on your DSL modem. Find the instructions courtesy of a page in Cruzio's Support Web Site: http://www.cruzio.com/support/dsl/troubleshooting_dsl.html 10. Buddy Bucks If you recommend Cruzio to a relative, friend, or even a casual acquaintance, and they sign up with us, your friend will get great Cruzio service and you can get a $10 credit on your Cruzio account. Tell your friend to give us your account's registration number, your email address, or your full name when signing up. 11. Tech Expo Coming This Wednesday, Feb 26 Set aside some time this Wednesday, February 26th, for the Santa Cruz Area Chamber of Commerce's Tech Exposition and Symposium! See details at http://www.santacruztechexpo.org There will be a keynote address by Steve Blanton, Executive Director, Bay Area Council, American Electronics Association (AeA). Then, a day of expositions with booths featuring tech companies from all over the Monterey Bay area, including Cruzio. Please do drop by to rest a bit and have a cup of Cruzio tea -- peppermint! But the best part of all is the Symposium, sponsored by Cruzio. There will be four tracks: Innovation & Entrepreneurship Technology & Operations Career & Organizational Development Marketing & Communications In previous years, the Symposium sessions have been illuminating. This year, hard-working Cruzio President Peggy Dolgenos will be speaking about how Cruzio re-invented its Web site in a panel discussion on "Creating a Web Site that Expresses (and runs) Your Business" at 11 am. Many other panels look intriguing as well. Please pre-register at: http://www.santacruztechexpo.org/dcpage.cfm?PageBaseID=50018 The cost to attend any number of symposium sessions $12.50; the exhibit is free. Support your local tech community and attend! 12. Join Cruzio for Internet-Coffee Talk Tues, March 11 at the Ugly Mug in Soquel, 4-6pm Tues, March 18 at the Boulder Creek Coffeetopia, 8:30-10:30am Thurs, March 20 at the The White Raven in Felton, 4-6pm Talk Internet with Cruzio at a coffeeshop near you! Ask Cruzio staff about DSL, Email, ecommerce with ShopSite, Web & domain hosting. At these next visits, Cruzio staff will also show you how to use Cruzio's advanced Spam Filters, now available on all email addresses through Cruzio. Reserve a time for the Spam Filter demonstration in advance by emailing email@example.com or call the Cruzio Events line at 459-6301, ext. 247. 13. About This Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we sometimes have events and announcements that users need to know about. This seems like the most efficient way to let people know what's happening. Hope it's helpful. Please email firstname.lastname@example.org with any comments or questions. By the way, we would love to have a regular, predictable schedule for this newsletter...but we simply do not send it unless there is real news enclosed. Thus the haphazard datelines. 14. How to Reach Cruzio (Dial-in or Tech Support) To reach the Cruzio Information Center, for online technical and sales information: http://www.cruzio.com/support To dial in to Cruzio, set your software to dial one of the numbers below (note: we've expanded and joined modem pools, so you may be using another number. If so, don't worry, it still works just fine). 56k: 459-9408 33.6 kbps and under: 459-6230 To call Cruzio: 459-6301............Use this number to check Cruzio's system status, pay your Cruzio bill, find out more about our hours and location, or to reach someone in customer service and technical support. To send email to Cruzio, use one of these addresses: email@example.com ......for technical support firstname.lastname@example.org .......for billing and ordering information Cruzio's location: 903 Pacific Avenue, Suite 101, Santa Cruz, CA 95060 Cruzio's hours: Sales hours: 10am-6pm, Monday through Friday; 10 am - 2 pm Saturday Technical support: 10-6 pm, Monday through Friday, 10am - 2pm Saturday System monitoring, including customer-alerted emergencies, 24 hours per day, 365 days per year (leap years, 366 days) Thanks very much from Cruzio: Chris, Peggy, Julianne, Kathy, Mark, Martin, Georgette, Tapati, Pedro, Brittany, Alec, Stephen, Paul, Gershom, Jessi, Ben, Alice, Edgar, Alex, Michael, another Kathy, Bhag, another Chris, Maria, Ezra, James, and Juana (the grownups); Jake, Annika, and Carly (the kids) and our groovy intern, Janet. When kids take their education perhaps too seriously: Jake, age 10, was overheard coaching his little sisters on making a snow fort, explaining "Okay, now we need a protagonist and an antagonist." And here's a tax-time anecdote from the newspapers: According to the Wall Street Journal, former Sprint executive Ronald LeMay claimed more than 578,000 exemptions on his year 2000 tax returns.