Cruzio Newsletter - Number 77, July 20, 2004 1. ShopSite Brown Bag Thurs, July 22 -- Free! 2. New Billing System: Settling Down 3. Continuing With a Low Price for Cruzio DSL 4. Switching to a Low Price for Cruzio DSL 5. Cruzio Sponsoring Shakespeare SC, Cabrillo Music Festival & Santa Cruz Night Out 6. Cruzio Phones: Ailing This Month 7. Buddy Bucks 8. Help the Hungry, Avoid Late Fees 9. About This Newsletter 10. How to Reach Cruzio (dial-in or tech support) 1. ShopSite Brown Bag Thurs, July 22 -- Free! Thurs, July 22nd, noon-1:30 pm, 903 Pacific Avenue Shopping habits have changed. Many people now do a lot of their shopping online, and local businesses can take part. Cruzio is holding a free workshop on ShopSite, our easy-to-use shopping cart program, in plenty of time to get ready for Christmas. (We get last minute orders every December, but really it's better to start early.) ShopSite is the most popular online store program for small- to medium-size businesses and it's easy to learn and use. You can even integrate a store into your existing site. Cruzio's multi-talented Marketing Director, Kathy Bisbee, will lead the workshop -- giving an overview, showing you important features, and answering questions. It's a great opportunity to get started or to learn more about what your online store can do. We've added features in the past year which make the stores even more powerful. This is something local businesses should really take advantage of. And Web consultants may want to take a look as well; many shopowners hire outside consultants for this work. All are welcome, and it's free. To register, please go to http://www.cruzio.com/brownbag/ or call us at 459-6301. Register early, this is a popular event! 2. New Billing System: Settling Down There is always someone working hard over here at Cruzio upgrading this or improving that. Lately our attention has been taken up with our new billing system, and a year's worth of preparation has given way to months of adapting, learning, auditing, and tweaking. Our billing system, in place for about a month and a half, is settling in to a fairly stable and predictable state. Bill amounts and dates are generally correct, which is after all the main point of a billing system. Many thanks to our fearless CTO Chris for masterminding the changeover so well. We are still adapting the new system to our needs. We're still working out how the bills can be made more readable. We're still combing through the accounts every day looking for idiosyncrasies, and learning the unique qualities (!) of this new program. We very rarely find incorrect charges, but we sometimes find strange ideas on, say, what is "due" vs. "overdue." Be assured that we are carefully watching. If you see something you feel is incorrect, please let us know by writing to email@example.com. Some automatic credit card customers (and there are a lot of you) have been surprised to receive an invoice a few weeks before the account's due date. Your card won't be charged until the actual due date; we're just letting you know ahead of time what the charge will be, which is a good thing. Really. This is new, so we've had a lot of calls about it, but it's actually a feature, not a bug, as programmers say. We're also coping with the added security of the new system, which requires exactly correct billing addresses. We must ask members to be more attentive about updating information when moving or making other payment-related changes. We've already had to make hundreds of calls to customers to update their addresses -- we've updated 600 of the 700 addresses which had discrepancies ignored by our old system over the years. Thanks so much to those of you who helped. 3. Continuing with a Low Price for Cruzio DSL If your year of low-price Cruzio DSL is ending, you will have an opportunity to sign up again for another year at your current speed or at the new, higher-speed DSL 3.0. Cruzio will send you an email with the Web address when you are reaching the end of the term, or you can contact us (email firstname.lastname@example.org) and we'll direct you to the right spot. We appreciate your business! 4. Switching to a Low Price for Cruzio DSL If you are paying the higher monthly price for DSL and would like to get the lower price for a yearly contract, or move to the special yearly price on a higher speed, please ask our Customer Service department about it. Normally it's very simple. Just email email@example.com for details. 5. Cruzio Sponsoring Shakespeare SC, Cabrillo Music Festival & Santa Cruz Night Out Cruzio owners and employees live and work in Santa Cruz County, and our customers are largely based here, too. So we are thrilled to be sponsors of community events from Aromas to Boulder Creek*. In the next month or two Cruzio is supporting some wonderful events: Shakespeare Santa Cruz, schedule online http://www.shakespearesantacruz.org The Cabrillo Festival of Contemporary Music, August 1-15, 2004 http://www.cabrillomusic.org Santa Cruz Night Out, three Tuesdays, 8/12, 8/19, & 8/26, 5:00-8:00 pm http://www.santacruznightout.org/ (*We need a Woody Guthrie-type song to describe the borders of Santa Cruz County. Any ideas?) 6. Cruzio Phones: Ailing This Month If you've called us and found the phone system to be a little weird this month, you are not alone. Our voice mail's central processor slowed, sputtered, and finally died in late June. It took us a few days to figure it out and replace the thing, and we're still working toward recovering all the spiffy voice mail functions we usually have. As we reinstall the system, we will be adding a larger voice mail tree for Spanish-speaking customers, so it will be even better than before. 7. Buddy Bucks You earn Buddy Bucks when you recommend Cruzio to a friend, family member, colleague, or even someone you barely know. If the new customer gives us your email address, registration number, or full name when signing up, Cruzio will give you $10 credit on your account. No limit to the amount you can earn. Remember, Cruzio dialup is now available nationwide -- does your great aunt in Milwaukee bemoan the lack of a decent Internet Provider? Does your bookie in Las Vegas wish for a connection like yours? Sign 'em up. 8. Help the Hungry, Avoid Late Fees If you're late on a payment to Cruzio, turn it into a donation to hungry folks in our community. We will waive your late fee if you bring 3 cans into our office for our Second Harvest Food Bin barrel anytime, all year 'round. Learn more about this charity at http://www.thefoodbank.org 9. About This Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we sometimes have events and announcements that users need to know about. This seems like the most efficient way to let people know what's happening. Hope it's helpful. Please email firstname.lastname@example.org with any comments or questions. By the way, we would love to have a regular, predictable schedule for this newsletter...but we simply do not send it unless there is real news enclosed. Thus the haphazard datelines. 10. How to Reach Cruzio (dial-in or tech support) To reach the Cruzio Information Center, for online technical and sales information: http://www.cruzio.com/support To dial in to Cruzio, set your software to dial one of the numbers below (note: we've expanded and joined modem pools, so you may be using another number. If so, don't worry, it still works just fine). Dialup: 459-9408 Nationwide Dialup: Look up local number on our Web page: http://www.flexpop.net/hub.php3?c=Locations&p=Numsearch or call Cruzio toll free, 1.800.303.3302 To call Cruzio: 459-6301............Use this number to check Cruzio's system status, pay your Cruzio bill, find out more about our hours and location, or to reach someone in customer service and technical support. To send email to Cruzio, use one of these addresses: email@example.com .......for billing and ordering information Cruzio's location: 903 Pacific Avenue, Suite 101, Santa Cruz, CA 95060 Cruzio's hours: Sales hours: 10am-6pm, Monday through Friday; 10 am - 2 pm Saturday Technical support: 10-6 pm, Monday through Friday, 10am - 2pm Saturday System monitoring, including customer-alerted emergencies, 24 hours per day, 365 days per year (leap years, 366 days) Thanks very much from Cruzio: Chris, Peggy, Julianne, Kathy, Mark, Tapati, Alec, Stephen, Paul, Gershom, Jessi, Michael, another Chris, Maria, James, Juana, Krissie, Nikkie, Mike, Mario, Don, Bruce, Edgar, Brian, and Jhonee'; Eric (our fabulous intern); Jake, Annika, and Carly (the kids) Carly, age 7, jumping up and down in the swimming pool: "Look, Mommy, isn't this unusual?"