Cruzio Newsletter - Number 93, May 15, 2006 1. This Thursday, May 18th: Brown Bag Workshop on Computer Security 2. Your Privacy at Cruzio 3. Recycle Your Unwanted Computer Equipment at Cruzio June 10th 4. $20 Discount, Free Diagnostic on Computer Tune-ups 5. Keep the Internet Weird: Net Neutrality 6. Moving? 7. Free Bilingual Web Design Basics Workshop 8. Women in Business Presentation 9. Low DSL Prices Available to All Cruzio Customers 10. Wednesday Workshops and Free Fridays in Watsonville 11. Buddy Bucks 12. Late Fees Waived if You Help Feed the Hungry 13. About This Newsletter 14. How to Reach Cruzio 1. This Thursday, May 18th: Brown Bag Workshop on Computer Security 12-1:30 pm, $10.00, at Cruzio's store in downtown Santa Cruz Cruzio knows a lot about network security. This Thursday, experienced Internet Security gurus (and beloved Cruzio Technical Support staffers) Stephen and Mike will give a low-cost workshop explaining the basics to beginners. They'll cover topics like viruses, worms, spam, and firewalls. They'll tell you how to recognize a virus, how to recover from one, and how to prevent future infections. Questions are welcome. Sign up for this popular workshop at: http://events.cruzio.com 2. Your Privacy at Cruzio Lately, privacy has been in the news. We'd like to tell you where Cruzio stands on this issue. Cruzio doesn't sell information about our users or what they read. We collect minimal, anonymous information such as how many times our Web pages are viewed; we don't save this information or use it beyond creating a better Web site. Outside of what's necessary to set up service, we don't provide information about our users to anyone unless we are legally required to do so. That means a court order. We are very interested in upholding the law and protecting people from scammers and predators. We believe that can best be done with the involvement of the courts. For more details, see our Security and Privacy page: http://www.cruzio.com/about_us/security_privacy.html 3. Recycle Your Unwanted Computer Equipment at Cruzio June 10th One problem with the computer industry is that equipment becomes obsolete so quickly, leaving us with once-impressive machines that clog our closets and attics. On Saturday, June 10th, Cruzio will work with Grey Bears to recycle (we call it E-cycle) old computer equipment free of charge. Dropoffs can be made at either Cruzio store, in Santa Cruz or Watsonville, between 10 am and 2 pm, and both Cruzio customers and non-customers can participate. The computers will be recycled by Grey Bears to help support their Brown Bag lunch program that feeds 2,200 seniors monthly. E-Cycle @ Cruzio day is an easy, convenient way to safely dispose of unneeded computers while supporting local seniors -- a happy combination. Many thanks to our Marketing department for putting this program together. 4. $20 Discount, Free Diagnostic on Computer Tune-ups Worried about viruses, popups, or adware? At Cruzio, we've made a specialty of keeping our our own busy network clean and our computers running smoothly. It's something every computer owner should take care of, but not everyone has the time or the expertise. So we offer this service in our Santa Cruz store at affordable prices. If your computer is running slow, or if you're concerned about security, bring it in to our experienced technical staff for a free 15-minute diagnostic. We'll tell you what we think is up and help you solve the problem. If necessary, we may recommend service, which just takes a couple of days. And Cruzio customers get $20 off our most popular services. To schedule your free diagnostic, please call us at 459-6301 and select option 4. For more information, please see our Web page at http://www.cruzio.com/services/tech_services/ 5. Keep the Internet Weird: Net Neutrality The Internet has revolutionized communication. No doubt about it. Any John or Jane Doe can post on the Internet to express their thoughts or display their wares. The cost of publishing is low; the cost of reading is low, and there's a vast variety of Web sites in ever-new formats. At Cruzio, we provide our users with the ability to read anything on the Web and to write anything they like, just so long as they don't break any laws. That's called net neutrality. Net neutrality means that carriers like Cruzio should continue to let Internet sites get to your computer without favoritism or, worse, censorship. Without net neutrality, Internet access providers could charge some Web sites for accessibility. You wouldn't be able to get some sites as fast as others. Perhaps you wouldn't be able to get some some sites at all. That would significantly change the way the Internet works. Under net neutrality, Internet providers and telecomm companies have flourished. Web-based businesses such as Google, Ebay and MySpace have emerged from small beginnings to capture wide public acceptance. But after years of telecomm consolidation and deregulation, the era of open, neutral access to the Web may come to a close. The big telecommunications companies may simply have enough clout to change the way the Internet is set up so they can favor their own corporate partners. Some people say consumers will never stand for corporate-controlled access to Web sites; that any such attempt will "spur outrage." That remains to be seen. Currently, large telecommunications companies are pushing Congress to pass the "COPE" act -- H.R. 5252. It is slated to come up for a vote soon, with little public fanfare and much corporate backing. Advocates of net neutrality say this bill is a threat. You might want to learn about it and express your opinion to your representative on the subject. For more information, here are some useful sites: http://www.commoncause.org/site/pp.asp?c=dkLNK1MQIwG&b=186966 http://savetheinternet.com/ http://www.saveaccess.org/ 6. Moving? If you're moving your home or office, please contact Cruzio. We're here to help the Internet portion of your move go smoothly. Many of our services will simply move with you: your email address and Web site are housed on Cruzio's servers and will stay there, waiting for you to access them from your new location. Cruzio dialup access is available via toll-free numbers all over the United States; you only have to change a setting on your computer if you move outside Santa Cruz County. No change is required if you move within county lines -- just inform us of your new address. But moving DSL service from one location to another is a little more complicated. DSL requires that both sides of a circuit are programmed with your location and phone number, so we have to get your new information into our database well ahead of time. Also, to avoid an early termination fee, the phone company has to know that you are continuing your account. Cruzio will take care of all the details. It's best if you inform us at least two weeks in advance. If you're planning to move, please check our Web page: http://www.cruzio.com/services/highspeed_access/move_dsl.html 7. Free Bilingual Web Design Basics Workshop Saturday, June 3rd, from 1:30 to 2:30 pm At Cruzio's Downtown Watsonville Store, 23 E. Beach Street, Suite 105, Plaza Vigil Want to learn how to design your first Web site and communicate with your family on the Internet? Come to Cruzio's FREE Web Design Basics workshop taught by our friendly staff and learn the basics of building your own Web site. This workshop is designed for beginners. No registration necessary. Instruction will be given in both English and Spanish. For more details, visit http://www.micruzio.com or call 831-722-6200. 8. Women in Business Presentation Cruzio has long been a supporter of the Santa Cruz Area Chamber of Commerce's Women in Business group. On Wednesday, May 17th, Cruzio will participate in the annual Women in Business Extravaganza at the Santa Cruz Coast Hotel: "Women's Voices, Women's Visions." Cruzio's dynamic Marketing Director, Kathy Bisbee, will be making a presentation on "Demystifying E-Strategies" from 3 to 4 pm. Come to the session and learn how to develop a personal or professional Web strategy including marketing, building, and maintaining a Web site. You can read more and sign up for the Extravaganza at the Chamber of Commerce site: http://www.santacruzchamber.org/ 9. Low DSL Prices Available to All Cruzio Customers Just another reminder that during our current special, all Cruzio DSL customers are eligible for our low sale price. Just commit to a new 12-month term and you'll pay the same low price as a new customer. Visit http://www.cruzio.com/services/highspeed_access/ for more information, and //signup.cruzio.com/dsl_sale.html to sign up for a new term, or to extend your current term. 10. Wednesday Workshops and Free Fridays in Watsonville Every Friday until June 12th, 2006, computer rentals are free of charge for high-school or college students at our Watsonville store. And every Wednesday afternoon from 3 to 6 pm, you are welcome to visit Gershom in Cruzio's downtown Watsonville store for a free workshop. He'll be discussing various Internet and computer topics, and will answer questions. As a bonus, attendees receive 2.5 hours of free computer rental time! These rentals and workshops are both at Cruzio's Watsonville store, 23 E. Beach Street, Suite 105, Plaza Vigil, Downtown Watsonville. 11. Buddy Bucks Recommend us to friends, family, colleagues: if a new customer gives us your email address, registration number, or full name when they sign up you'll get $10 credit to your account. If two friends sign up, $20. Three friends, $30. It just goes on and on. 12. Late Fees Waived if You Help Feed the Hungry If you're late on a payment to Cruzio, turn it into a donation to hungry folks in our community. We will waive your late fee if you bring 3 cans into our office for our Second Harvest Food Bank barrel. Learn more about this charity at http://www.thefoodbank.org 13. About This Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we sometimes have events and announcements that users need to know about. This seems like the most efficient way to let people know what's happening. Hope it's helpful. Please email email@example.com with any comments or questions. By the way, we would love to have a regular, predictable schedule for this newsletter...but we simply do not send it unless there is real news enclosed. Thus the haphazard datelines. 14. How to Reach Cruzio (dial-in or tech support) To reach the Cruzio Information Center, for online technical and sales information: http://www.cruzio.com/support To dial in to Cruzio, set your software to dial one of the numbers below (note: we've expanded and joined modem pools, so you may be using another number. If so, don't worry, it still works just fine). Dialup (in Santa Cruz County): 459-9408 Nationwide Dialup: Look up local number on our Web page: http://www.cruzio.com/support/dialup_isdn/nationwide_numbers.html or call Cruzio toll free, 1.800.303.3302 To call Cruzio: 459-6301............Use this number to check Cruzio's system status, pay your Cruzio bill, find out more about our hours and location, or to reach someone in customer service and technical support. 722-6200 .......... Cruzio's number in Watsonville. To make an appointment for computer care and virus removal: 459-6301 press option 4 To send email to Cruzio, use one of these addresses: firstname.lastname@example.org ......for technical support email@example.com .......for billing and ordering information Cruzio's locations: Santa Cruz: 903 Pacific Avenue, Suite 101, Santa Cruz, CA 95060 Watsonville: Plaza Vigil, 23 E. Beach Street, Watsonville, CA 95076 Cruzio's hours: Sales hours: 10am-6pm, Monday through Friday; 10 am - 2 pm Saturday Technical support: 8am to 6pm, Mon to Fri, 10am - 2pm Saturday System monitoring, including customer-alerted emergencies, 24 hours per day, 365 days per year (leap years, 366 days) Thanks very much from Cruzio: Chris, Peggy, Julianne, Kathy, Mark, Stephen, Paul, Gershom, Jessi, Michael, Maria, James, Juana, Krissie, Nikkie, Mike, Don, Bruce, Edgar, Brian, Westi, Andrew, Jaime, another Chris, yet another Chris, Nancy, Melissa, and Reema; Cindy and Francisco, our enthusiastic interns; Jake, Annika, and Carly (the kids) Annika's Alphabet Primer Annika, age 11, was asked to write an alphabet primer. As an example, the teacher gave them A: "An Apple a day keeps the doctor away." Here are some of the aphorisms Annika and her friend Erin wrote: C: "Beware of feeding Cantelopes to a hungry herd of antelopes." M: "Use your Manners; don't result to being rude to an adult." O: "Oranges are a citrus fruit; unlike carrots they aren't a root." Q: "Quiet children are the best when other people are trying to rest." U: "Do not Utter an awful word, for you don't know if you'll be heard." V: "If you bring Vitamin C, you won't get scurvy out at sea."