Cruzio Newsletter - Number 95, July 18, 2006 1. Free Beginners' Classes in August 2. Bring In Your Computer; We'll Tune It Up 3. Free Lunch and Workshop for Web Consultants This Thursday 4. Mergers, Monopolies and the Internet 5. Our New Signup Form 6. Low DSL Prices Available to All Cruzio Customers 7. Buddy Bucks 8. Late Fees Waived if You Help Us Feed the Hungry 9. Moving? 10. About This Newsletter 11. How to Reach Cruzio (Dial-in or Tech Support) 1. Free Beginners' Classes in August "Intro to Computers and the Internet" Tuesday, August 8th and Thursday, August 10th Cruzio's downtown Watsonville Store, 23 E. Beach St., Plaza Vigil If you're reading this, you probably know enough about computers to read email comfortably (we hope you are comfortable!). But you may know someone who's still intimidated by basic computer concepts. Cruzio provides help: beginners' workshops taught by our personable Watsonville Store Manager Gershom. At the first class, we'll practice keyboarding and moving around the computer, creating and saving files. At the next class, we'll be doing searches on the Internet and sending email. We'll provide lots of great tips on avoiding spam and viruses, and questions are welcome. These classes are given in both English and Spanish. No registration is necessary, but please give us a call to let us know if you plan to attend. For details, see http://events.cruzio.com or call our Watsonville office at 831 722-6200. And please, don't forget that you can drop in to our Watsonville store any Wednesday afternoon between 3 and 6 pm for a free workshop. As a bonus, attendees receive 2.5 hours of free computer rental time! 2. Bring In Your Computer; We'll Tune It Up Cruzio's support technicians tune up dozens of sluggish machines a month, and we have room for more. If your computer has been acting overloaded, or if you're getting excessive popups or weird windows that you can't erase, call Cruzio and set up a free 15-minute diagnostic. Our tech staff will make an honest assessment of your computer's problems and needs. If the computer requires repair, we can usually do it right in our Santa Cruz shop within a couple of days. There's nothing like a good scrub to get your computer working like new again, saving you time and frustration. For information: http://www.cruzio.com/services/tech_services/ 3. Free Lunch and Workshop for Web Consultants This Thursday Thursday July 20, 12 - 1:30 PM 903 Pacific Ave. Suite 101, Downtown Santa Cruz Over the past year Cruzio has been working behind the scenes to improve our Web & Domain Hosting services. Cruzio would like to invite Web development and design consultants to attend our quarterly consultants' luncheon this Thursday, July 20. Cruzio's Chief Technology Officer, Chris Neklason, will present Cruzio's new Web & Domain hosting services. At the lunch you will learn about the latest addons, restructured pricing, and tools that will benefit both you and your customers. We will give you a head start on the features that your customers will love. As usual, we hope to get your feedback and suggestions in our continued effort to improve the Cruzio experience. Please register online at http://events.cruzio.com 4. Mergers, Monopolies and the Internet Last week, a federal judge announced he will review the mergers of AT&T with SBC and Verizon with MCI approved by the US Justice Department last year, saying he has "doubts" about whether the companies have met anti-trust requirements. Judge Sullivan asked the Justice Department to explain: "Through the eyes of a layperson, the mergers, in and of themselves, appear to be against public interest given the apparent loss in competition. In layperson's terms, why isn't that the case?" One item being reviewed may particularly interest Cruzio members: as part of the mergers, the telephone companies were required to offer what's known as "dry DSL" or "naked DSL" -- DSL without telephone service. The telcos have recently made it available, but are charging as much for dry DSL as they do for DSL and telephone service together. They aren't wholesaling it to ISPs like Cruzio, AOL or Earthlink at all. Cruzio had looked forward to providing people with dry DSL, so that members could drop their land-line phone service if they chose but still maintain a DSL Internet connection. We are disappointed by this name-only implementation of an already toothless agreement. There has been little or no effort to enforce even this most minimal of conditions for the merger. Judge Sullivan's action offers a glimmer of hope. If you are interested, a fuller report can be found at: http://www.benton.org/index.php?q=node/2920 5. Our New Signup Form Since you are reading this newsletter, you may not need to sign up for a Cruzio account. But if you signed up more than a few months ago, you may not have seen our new signup form, created by talented Cruzio Webmasters Julianne and Chris. It is so gorgeous and works so well, we just can't help mention it. It's worth helping a friend sign up for Cruzio service, just to see how easy this form is. And if you need some additional service -- like Web hosting, say, or an extra Cruzio mailbox for Grandpa -- you get to use the form too! Ahhh. //signup.cruzio.com 6. Low DSL Prices Available to All Cruzio Customers Yet another reminder that during our current special, all Cruzio DSL customers are eligible for our low sale price. Just commit to a new 12-month term and you'll pay the same low price as a new customer. Visit http://www.cruzio.com/services/highspeed_access/ for more information, and //signup.cruzio.com/dsl_sale.html to sign up for a new term, or to extend your current term. 7. Buddy Bucks Recommend us to friends, family, colleagues: if a new customer gives us your email address, registration number, or full name when they sign up you'll get $10 credit to your account. If two friends sign up, $20. Three friends, $30. It just goes on and on. 8. Late Fees Waived if You Help Us Feed the Hungry If you're late on a payment to Cruzio, turn it into a donation to hungry folks in our community. We will waive your late fee if you bring 3 cans into our office for our Second Harvest Food Bank barrel. Learn more about this charity at http://www.thefoodbank.org 9. Moving? If you're moving your home or office, please contact Cruzio. We're here to help the Internet portion of your move go smoothly. It's best to let us know several weeks ahead of time, especially if you have DSL or if you're canceling a phone line. We can often save you from an interruption in Internet service and prevent costly fees -- but you've got to let us know. For more information, please see http://www.cruzio.com/services/highspeed_access/move_dsl.html 10. About This Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we sometimes have events and announcements that users need to know about. This seems like the most efficient way to let people know what's happening. Hope it's helpful. Please email firstname.lastname@example.org with any comments or questions. By the way, we would love to have a regular, predictable schedule for this newsletter...but we simply do not send it unless there is real news enclosed. Thus the haphazard datelines. 11. How to Reach Cruzio (dial-in or tech support) To reach the Cruzio Information Center, for online technical and sales information: http://www.cruzio.com/support To dial in to Cruzio, set your software to dial one of the numbers below (note: we've expanded and joined modem pools, so you may be using another number. If so, don't worry, it still works just fine). Dialup (in Santa Cruz County): 459-9408 Nationwide Dialup: Look up local number on our Web page: http://www.cruzio.com/support/dialup_isdn/nationwide_numbers.html or call Cruzio toll free, 1.800.303.3302 To call Cruzio: 459-6301............Use this number to check Cruzio's system status, pay your Cruzio bill, find out more about our hours and location, or to reach someone in customer service and technical support. 722-6200 .......... Cruzio's number in Watsonville. To send email to Cruzio, use one of these addresses: email@example.com ......for technical support firstname.lastname@example.org .......for billing and ordering information Cruzio's locations: Santa Cruz: 903 Pacific Avenue, Suite 101, Santa Cruz, CA 95060 Watsonville: Plaza Vigil, 23 E. Beach Street, Suite 105, Watsonville, CA 95076 Cruzio's hours: Sales hours: 10am - 6pm, Monday through Friday; 10am - 2pm Saturday Technical support: 8am to 6pm, Mon to Fri, 10am - 2pm Saturday System monitoring, including customer-alerted emergencies, 24 hours per day, 365 days per year (leap years, 366 days) Thanks very much from Cruzio: Chris, Peggy, Julianne, Kathy, Mark, Stephen, Paul, Gershom, Jessi, Michael, Maria, James, Juana, Krissie, Nikkie, Mike, Don, Bruce, Edgar, Brian, Westi, Andrew, Jaime, another Chris, yet another Chris, and Reema; Jake, Annika, and Carly (the kids) Jake weighs in on the prospect of a hike through the mountains: "Yes, views are nice. But why would anyone want to walk uphill for six hours just to see some views?"