Cruzio Newsletter - Number 96, September 6, 2006 1. Cruzio's New Web and Domain Products 2. If You Already Have Web Space With Cruzio 3. This Thursday: Web Hosting Intro Brown Bag 4. Cruzio: 18 Years of Service 5. Domain Up for Renewal? Don't Get Slammed 6. Free Watsonville Classes for Beginners 7. Cruzio Customers Get $20 Off Computer Care 8. Consultants' Luncheon 9. Low DSL Prices Available to All Cruzio Customers 10. Internet Regulations on Political Activity 11. Buddy Bucks 12. Moving? 13. Late Fees Waived if You Help Us Feed the Hungry 14. The Tweegles. Who Are They? 15. About This Newsletter 16. How to Reach Cruzio (Dial-in or Tech Support) 1. New Web Hosting Tools from Cruzio Cruzio has put together a whole new suite of Web publishing tools to suit users from the greenest beginners to the most jaded consultants. Our new Web framework puts applications that are used by professional designers around the world at your fingertips. You can now easily enhance your Web site with visitor polls, blogs, photo galleries, banner ads and the like. We even offer a choice of content management systems with which to create an interactive community. All applications are the best of their class, with familiar brand names such as Joomla, Drupal, Advanced Poll, WordPress, Coppermine and MediaWiki. For a full description, see http://www.cruzio.com/services/web_domain/ You could always find and install applications like these yourself -- you still can. But now they are included free with your Website Plus or Premium account from Cruzio. Even with the Website Basic account, you'll have access to Sitebuilder, which wizards you through the setup of a Web site for your personal or business use, royalty-free graphics included. One, two, three -- and you've got a Web site. Best of all, friendly, tech-savvy Cruzio staff is here to assist with the tools and applications. Since these services are new, we will be presenting frequent Brown Bag workshops (like the one in item #3, below) to introduce the products, explain how and when the features can be used, and answer questions. See our Web page http://events.cruzio.com for details. 2. If You Already Have Web Space with Cruzio If you already have a Web site on Cruzio, there is no need to change it. The new products need not affect your site. Your current service is fully supported. You may choose at some point to transition your existing Web site to the new server to enjoy new features. If you decide to move a Web site from the "classic" Cruzio service to the new, we will take some time to work with you on an individual basis. We'll help you move your current items carefully to the new space and will require your help if your site contains customized features. 3. This Thursday: Web Hosting Brown Bag Workshop Thursday, September 7, 12 - 1:30 pm, $10 Please come to Cruzio's Santa Cruz store this Thursday for a Brown Bag workshop on our new Web and Domain Hosting Services. It's the first in a series covering all the new features we are offering. You'll be amazed at the array of new easy-to-use tools: blogs and photo galleries; extended mailing lists and a Web site creation wizard; over 40 Web programs in all. Best of all, it's all connected by a simple user interface. The workshop will be led by Cruzio's top flight team of Kathy and Mike. Register online, and choose an optional lunch for $7 if you like, at http://events.cruzio.com or by calling 459-6301 ext 247. 4. Cruzio: 18 Years of Service Another Cruzio birthday has gone by. We are 18 years old and still going strong, providing (we think) the best Internet service you can find. Every year we've introduced innovations and enhancements, and we've worked hard to keep our customer service top-notch. Many thanks to our members and staff for making this adventure possible! 5. Domain Up for Renewal? Don't Get Slammed Unscrupulous domain registration agencies -- are you shocked that such things exist? -- send out scary warning notices to people who have their own custom domains (like www.myname.com). They warn that if the domain owner doesn't renew in a short time, the domain will be lost. The warning letter comes with instructions for quick (and expensive) renewal (with their company). It is true that domains expire and that you need to renew them when their term ends, in intervals from one to ten years. But the companies who send dire notices go too far and their domain renewals cost over three times what other companies offer. To see when your domain expires, just go to http://www.cruzio.com/support/domain_web/whois.html and type in your domain name. The expiration date will come up. Your domain's registrar will also be listed -- that's the company you need to inform whenever your email or snail mail address changes, so that you'll get notice when the expiration date nears. You can also extend your term when you visit your registrar. If you'd like to find a lower-cost registrar, or if you need any help with the process, please contact us by calling Customer Service, 459-6301 choose 2. 6. Free Watsonville Classes for Beginners Introduction to the Computer and the Internet -- 2-Day Class Monday Sept. 11 & Wednesday, Sept. 13, 7-9:30 pm English Monday Sept. 25 & Wednesday, Sept. 27, 7-9:30 pm Spanish 23 E. Beach Street, Plaza Vigil, Downtown Watsonville If you have a relative or friend who's inexperienced with computers, relieve their frustration and yours by sending them to our free hands-on beginners' classes. Night one presents the computer, including parts, on and off functions, using the keyboard, moving around the computer, and creating a document. Night two introduces the Internet, including how to send email and search the Internet for information or fun. The class is led by our Watsonville store manager, Gershom Toriz, who is well-liked for his patience, his enthusiasm, and his years of experience. This workshop is designed for beginners and we request that people take both classes if possible. One series will be given in English and one in Spanish -- see the dates above. Please let us know you're coming by calling 831 722-6200. 7. Computer Care: Cruzio Customers $20 Off Sometimes your computer runs way too slowly or needs to be switched off and on all the time. Sometimes it's the popup ads that spring up out of control every time you open your Web browser. Sometimes your computer crashes every time you run a certain program. These are all problems Cruzio can repair. Our technicians will give your computer a tune-up in our store for just $49 per hour, and if it needs a thorough cleaning (which normally takes 4 to 6 hours or more) we'll run it through the Spa Package for $149 -- and Cruzio customers can get $20 off the package. We can also install DSL or dialup and set up custom email for you for just $25. For a full description of these services, please go to http://www.cruzio.com/services/tech_services/ To make an appointment, please call Cruzio at 459-6301 and select option 4. 8. Consultants Luncheon September 14th Thursday, September 14th, 12 - 1:30 pm At Cruzio's downtown Santa Cruz store Not everyone was born to make their own Web site or repair their own computer, and Cruzio honors and supports the professionals who fill in the gaps. We have created a program just for consultants who can get the inside scoop about Cruzio's consultant-level services and give us feedback in return. If you are interested in joining our consultants' program at any time, please email email@example.com. Next Thursday we'll continue our series of consultants' luncheons with Cruzio's founder and Chief Technical Officer, Chris Neklason. He will talk about the new Web and Domain services. These luncheons are quite popular, and seats are limited, so please register at http://events.cruzio.com . Return visitors are welcome. 9. Low DSL Prices Available to All Cruzio Customers Another reminder that during our current special, all Cruzio DSL customers are eligible for our low sale price. Just commit to a new 12-month term and you'll pay the same low price as a new customer. Visit http://www.cruzio.com/services/highspeed_access/ for more information, and //signup.cruzio.com/dsl_sale.html to sign up for a new term, or to extend your current term. 10. Internet Regulations on Political Activity There were changes made earlier this year to rules for political content -- such as blogs and advertisements -- on the Internet. If you are curious, or if you work in politics, this might be a good time to check out a summary of the changes at http://www.newprogressivecoalition.com/node/856 We will keep this link and others on our "State of the Internet" page, which tracks political and regulatory issues. There are always good resources and hot topics here: http://www.cruzio.com/members/state_of_internet.html 11. Buddy Bucks Recommend us to friends, family, colleagues: if a new customer gives us your email address, registration number, or full name when they sign up you'll get $10 credit to your account. If two friends sign up, $20. Three friends, $30. It just goes on and on. You get the credit, they get a great Internet provider. 12. Moving? If you're moving your home or office, please contact Cruzio. We're here to help the Internet portion of your move go smoothly. It's best to let us know several weeks ahead of time, especially if you have DSL or if you're canceling a phone line. We can often save you from an interruption in Internet service and prevent costly fees -- but you've got to let us know. For more information, please see http://www.cruzio.com/services/highspeed_access/move_dsl.html 13. Late Fees Waived if You Help Us Feed the Hungry If you're late on a payment to Cruzio, turn it into a donation to hungry folks in our community. We will waive your late fee if you bring 3 cans into our office for our Second Harvest Food Bank barrel. Learn more about this charity at http://www.thefoodbank.org 14. About This Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we sometimes have events and announcements that users need to know about. This seems like the most efficient way to let people know what's happening. Hope it's helpful. Please email firstname.lastname@example.org with any comments or questions. By the way, we would love to have a regular, predictable schedule for this newsletter...but we simply do not send it unless there is real news enclosed. Thus the haphazard datelines. 15. The Tweegles. Who Are They? Only the kitty knows... one clue: they are warm and fuzzy. Check http://www.thetweegles.org on October 4th to find out more. 16. How to Reach Cruzio (Dial-in or Tech Support) To reach the Cruzio Information Center, for online technical and sales information: http://www.cruzio.com/support To dial in to Cruzio, set your software to dial one of the numbers below (note: we've expanded and joined modem pools, so you may be using another number. If so, don't worry, it still works just fine). Dialup (in Santa Cruz County): 459-9408 Nationwide Dialup: Look up local number on our Web page: http://www.cruzio.com/support/dialup_isdn/nationwide_numbers.html or call Cruzio toll free, 1 800 303-3302 To call Cruzio: 459-6301............Use this number to check Cruzio's system status, pay your Cruzio bill, find out more about our hours and location, or to reach someone in customer service and technical support. 722-6200 .......... Cruzio's number in Watsonville. To send email to Cruzio, use one of these addresses: email@example.com ......for technical support firstname.lastname@example.org .......for billing and ordering information Cruzio's locations: Santa Cruz: 903 Pacific Avenue, Suite 101, Santa Cruz, CA 95060 Watsonville: Plaza Vigil, 23 E. Beach Street, Watsonville, CA 95076 Cruzio's hours: Sales hours: 10am-6pm, Monday through Friday; 10 am - 2 pm Saturday Technical support: 8am to 6pm, Mon to Fri, 10am - 2pm Saturday System monitoring, including customer-alerted emergencies, 24 hours per day, 365 days per year (leap years, 366 days) Thanks very much from Cruzio: Chris, Peggy, Julianne, Kathy, Mark, Stephen, Paul, Gershom, Jessi, Michael, Maria, James, Juana, Krissie, Nikkie, Mike, Don, Bruce, Edgar, Brian, Westi, Andrew, Jaime, another Chris, yet another Chris, and Reema; Jake, Annika, and Carly (the kids) Carly, age 9: "You know why poodles are good dogs? Because they don't shed, and they can wear tutus."