Cruzio Newsletter - Number 101, February 6, 2007 1. Brown Bag Workshop This Thursday: "Wireless for Home or Office" 2. Where's the Weather? 3. "One Day Blog" Class Thursday, February 15th 4. Cerf: "One in Four Computers Is A Bot" 5. Beginning Computer & Internet Classes 6. E-cycling Old Electronics 7. Even the Superbowl Was Hacked 8. Cruzio-sponsored Soccer Team Has Undefeated Season 9. Shameless Plug: Vote for Cruzio in the Metro Goldies 10. Wednesday Watsonville Workshops: Free 11. Free Valentine's Day Rentals in Watsonville 12. Moving? 13. We Appreciate Referrals 14. Feed the Hungry, Get Late Fees Waived 15. About This Newsletter 16. How to Reach Cruzio (Dialup or Tech Support) 1. Brown Bag Workshop This Thursday: "Wireless for Home or Office" Presented twice: Thurs Feb 8th & Thurs Feb 22nd, 12-1:30 PM, $10 903 Pacific Avenue, Downtown Santa Cruz Cut the cord! Wireless Internet frees you from running cable and drilling holes in walls. You can go anywhere in your house or yard with a laptop, getting Internet wherever you sit. Or, move a desk easily from one room to another -- no need to install new wall jacks. Upgrading your home or office to wireless costs next to nothing: the basic functionality is free with your Cruzio DSL service. At this Wireless brown bag, we will show you the equipment you need and how to set it up. This is a popular workshop, so we are holding it twice this month. The cost is $10, and lunch is available for an additional $7. Please sign up today at http://events.cruzio.com or call 459-6301 ext. 231. If you prefer to have Cruzio configure the wireless connection for you, you'll find many choices. Our experts can set up your wireless router free of charge when it's purchased at Cruzio, $25 if it's a router you already own. We will custom-configure the rest of your equipment (computer, network card) in our Santa Cruz store at our hourly rate of $49/hour -- usually it takes about one hour. Call us at 459-6301 to make an appointment. For more details: http://www.cruzio.com/services/tech_services More wireless information, advice and resources are on Cruzio's Web site: http://www.cruzio.com/services/wireless/ 2. Where's the Weather? Perhaps you noticed the change to Cruzio's home page a few weeks ago: weather is now front and center. http://www.cruzio.com We've expanded and enhanced our weather coverage, with extra pictures and Web cams. Hope you find it helpful. Many of us at Cruzio rely on it every day -- to quote James, a Boulder Creek dweller: "I just check the picture on the home page and I know what to expect when I get to Santa Cruz." You can see a full weather report for any part of the country by typing it in Cruzio's search box. If you're planning a trip, check the forecast! A full array of weather information, indicators, charts, and maps, some of which used to be on the home page, has been centralized on a weather page: http://www.cruzio.com/local_info/local_conditions.html Right now, we are looking forward to a little rain. 3. "One Day Blog" Class Thursday, February 15th Part of Cruzio's "Hands-On" Class Series 9 to 11 AM, $99 903 Pacific Avenue, Downtown Santa Cruz The best way to learn a new technology is to actually use it, with a friendly teacher present to instruct and help if you get lost. Cruzio's "Hands On" classes include two instructors for a maximum of eight students, one student to a computer. The concept of our "One Day Blog" class is simple: when you arrive, you don't have a blog and may even have only a fuzzy notion of what a blog is about. When you leave, you are guaranteed to have created a functional blog and you'll understand how blogs are built and maintained. This admittedly unpoetic sounding word (blog) can be the start of a very creative endeavor indeed. Traditionally (if you can call anything with a ten-year history "traditional") blogs are online journals. People share their thoughts and experiences with an audience, small or large, on the Internet. Blogs can be political, or literary, or simply homespun ruminations on the times in which we live. Some bloggers have become famous and influential. Blogs can also be ways to make organizational announcements, or even act as the home page of a Web site. The software Cruzio provides free with Website Plus or Premium accounts is adaptable to any number of uses. The cost is just $99. We recommend you have Cruzio's Website Plus or Premium so that you will be setting up your own permanent blog right there in class, but it's not required. Please go to http://events.cruzio.com or call 459-6301 ext 231 to register. By the way, Cruzio keeps a list of some popular local blogs in the lower left hand corner of our home page, if you'd like to see some examples: http://www.cruzio.com 4. Cerf: "One in Four Computers Is A Bot" Vin Cerf, guru of the Internet, recently estimated that a quarter of all computers connected to the Internet are infected with viruses. That's one hundred fifty million computers. We want to make sure as few Cruzio member computers as possible are in that category. These infected computers are members of botnets which are now responsible for most of the spam and denial of service attacks on the Internet. (A "denial of service" attack is when bots send so much data to a server that it becomes paralyzed -- as if someone is dialing your phone number over and over when you are expecting a call). Most often, computer owners know nothing about the havoc their machine is causing. The viruses are designed to hide in the background and piggyback on the owners' high-speed Internet connections. Spammers barely pay a cent, just sit back and watch it unfold. Although we've never managed to fully eliminate viruses and spam, past efforts have been able to greatly reduce it. Securing more computers makes all our data and communication channels much more reliable and safe from theft. All of us contribute to a healthy Internet. Cruzio provides you with detailed information on how to clean and protect your computer on our security pages: http://www.cruzio.com/support/security/computer_care.html If you prefer to have Cruzio secure and clean your computer for you, give us a call at 459-6301. We install our recommended protective software for just $99 (software included), and if you want us to scrub your computer as well it's only $149 total. Cruzio members -- and if you are reading this that probably means you -- get $20 off those prices. For more details about Cruzio's Computer Care services, see http://www.cruzio.com/services/tech_services/ 5. Beginning Computer & Internet Classes Tues and Thurs, Feb 13 & 15, in Spanish, 6-8 PM FREE See http://events.cruzio.com for more dates 23 E. Beach Street, Plaza Vigil, Downtown Watsonville Do you know someone who needs to learn computer and Internet basics? Perhaps that friend or relative who's always complaining that their computer hates them? Help is here. Our friendly, patient Watsonville store manager Gershom Toriz will be teaching his popular two-class beginners' series every month for the next several months. He'll help folks who are just starting out -- and those to whom the whole concept has remained foggy -- about how to use a mouse, create a document, write and read email, and surf the Internet. The basics. Every student in the class will get a chance to sit at a computer and practice as they learn. Gershom teaches one set of classes in English and one in Spanish. All are free of charge. Let us know who's coming by calling our Watsonville store: 722-6200. 6. E-cycling Old Electronics Last month's E-Cycle Day was a great success thanks to the community-minded advocacy and hard work of Cruzio's Marketing Manager Westi, dedicated staffer Chris, interns Christi and Edi, and our new partnership with HOPE Services. We saw more than 180 cars (some were vans and trucks loaded to the top) and gathered two 40-foot moving truck loads full of electronic waste. This turnout far surpassed any previous E-Cycle Day. The electronics will be saved from the landfill, broken down to their components and mined for valuable and reusable parts. Much of this work is done by HOPE Services' developmentally disabled clients (providing them living wages) and proceeds go to HOPE Services programs. Thanks to those who made this possible. We hope to continue this partnership and offer great events like these to our customers and the community regularly. 7. Even the Superbowl Was Hacked This is an example of the madness currently out on the Internet, and why we should all have protective software installed on our computers: The official site of the stadium hosting the recent Superbowl in Miami was hacked and an automatic virus download was installed on the home page. Visitors to the site -- a popular one in the run-up to the big game -- whose Windows computers were unprotected would unknowingly connect to a nameserver in China and download a small program that allowed the attackers full access to their computer. The story is here: http://blogs.zdnet.com/security/?p=15&tag=nl.e589 8. Cruzio-sponsored Soccer Team Has Undefeated Season Congratulations to the Cruzio-sponsored under-16 recreational soccer team, the Stripers, who blew away their competition time and time again, emerging undefeated for the fall 2006 season. Good job, Stripers! 9. Shameless Plug: Vote for Cruzio in the Metro Goldies We don't want to twist any arms, but just remind you that the Metro Goldies are open for votes right now. You can vote for your favorite Internet provider by going to their home page, http://www.metrosantacruz.com and clicking on "Vote Online." 10. Free Valentine's Day Rentals in Watsonville To encourage communication with loved ones far away and the writing of tender love notes on our office software, Cruzio's Watsonville store is offering computer rentals free of charge all day on February 14th, Valentine's day, and from 3 to 6 pm Monday to Friday of Valentine's week (February 12th to 16th). Just come in to our downtown Watsonville store, in the Plaza Vigil on Beach Street and tap away. 11. Wednesday Watsonville Workshops: Free Every Wednesday afternoon from 3 to 6 pm in Watsonville it's open house for computer questions. Come on in for answers and advice from our knowledgeable staff. 12. Moving? If you are moving your home or office, please contact Cruzio. We're here to help the Internet portion of your move go smoothly. It's best to let us know several weeks ahead of time, especially if you have DSL or if you're canceling a phone line. We can often save you from an interruption in Internet service and prevent costly fees -- but you've got to let us know. For more information, please see http://www.cruzio.com/services/highspeed_access/move_dsl.html 13. We Appreciate Referrals Recommend us to friends, family, colleagues: if a new customer gives us your email address, registration number, or full name when they sign up you'll get $10 worth of "Buddy Bucks" credit to your account. If two friends sign up, $20. Three friends, $30. It just goes on and on. 14. Feed the Hungry, Get Late Fees Waived If you're late on a payment to Cruzio, turn it into a donation to hungry folks in our community. We will waive your late fee if you bring 3 cans into our office for our Second Harvest Food Bank barrel. Learn more about this charity at http://www.thefoodbank.org 15. About This Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we sometimes have events and announcements that users need to know about. This seems like the most efficient way to let people know what's happening. Hope it's helpful. Please email email@example.com with any comments or questions. By the way, we would love to have a regular, predictable schedule for this newsletter...but we simply do not send it unless there is real news enclosed. Thus the haphazard datelines. 16. How to Reach Cruzio (Dialup or Tech Support) To reach the Cruzio Information Center, for online technical and sales information: http://www.cruzio.com/support To dial in to Cruzio, set your software to dial one of the numbers below (note: we've expanded and joined modem pools, so you may be using another number. If so, don't worry, it still works just fine). Dialup (in Santa Cruz County): 459-9408 Nationwide Dialup: Look up local number on our Web page: http://www.cruzio.com/support/dialup_isdn/nationwide_numbers.html or call Cruzio toll free, 1.800.303.3302 To call Cruzio: 459-6301............Use this number to check Cruzio's system status, pay your Cruzio bill, find out more about our hours and location, or to reach someone in customer service and technical support. 722-6200 .......... Cruzio's number in Watsonville. To send email to Cruzio, use one of these addresses: firstname.lastname@example.org ......for technical support email@example.com .......for billing and ordering information Cruzio's locations: Santa Cruz: 903 Pacific Avenue, Suite 101, Santa Cruz, CA 95060 Watsonville: Plaza Vigil, 23 E. Beach Street, Watsonville, CA 95076 Cruzio's hours: Sales hours: 10am-6pm, Monday through Friday; 10 am - 2 pm Saturday Technical support: 8am to 6pm, Mon to Fri, 10am - 2pm Saturday System monitoring, including customer-alerted emergencies, 24 hours per day, 365 days per year (leap years, 366 days) Thanks very much from Cruzio: Chris, Peggy, Julianne, Mark, Stephen, Paul, Gershom, Jessi, Michael, James, Juana, Nikkie, Mike, Don, Bruce, Edgar, Brian, Westi, Andrew, Jaime, another Chris, yet another Chris, Reema, and Diana; our awesome interns, Christi, Kristi, and Edi; Jake, Annika, and Carly (the kids) Annika, age 12, on a hike: "I like going uphill because there is always the promise of downhill to come."