Cruzio Newsletter - Number 104, May 17, 2007 1. Classes and Web Sites Go Together Like Bread and Butter 2. ShopSite Software Upgraded 3. Hands-on Class: "One Day Web Site" Next Thursday 4. A Window on the Santa Cruz Sky 5. Port 25 6. Another Gold for Cruzio 7. Gizmo of the Month: Pocket Flash Drive 8. Computer Security Brown Bag Workshop Next Tuesday 9. Free Classes for Beginning Computer Users 10. Westi's Besties II: Free Wireless Internet in SLV 11. Class Schedule Through August 12. We Appreciate Referrals 13. Moving? 14. Feed the Hungry, Get Late Fees Waived 15. About This Newsletter 16. How to Reach Cruzio (Dialup or Tech Support) 1. Classes and Web Sites Go Together Like Bread and Butter It's not always taught in schools, but being able to create and maintain a Web site is a useful kind of literacy. Even when the tools are supposedly easy, guidance at the right moment can save you frustration and expense. At Cruzio, you can purchase not only Web space and cutting-edge tools, but knowledge as well. Cruzio Class Coordinator Mike Brogan has put together a program of classes which are informative and thorough, but easy for a busy person to fit into their schedule. There are a couple of classes and brown bag workshops each month. Although classes are sold separately from Web space, we see them as a package deal: our Web hosting accounts are loaded with free, nifty tools, and classes help you figure out how and why to use them. It's an advantage of using a local provider, and we encourage you to check our schedule (see item 11 below) and sign up at your convenience. You'll get $20 off any hands-on class if you purchase a new Website Plus or Premium. See you in class! 2. ShopSite Software Upgraded If you are running an online store using Cruzio's ShopSite software, you'll be happy to know we've just updated to 8.3, the latest version. Among other changes, ShopSite now accepts payment from Google Checkout, along with PayPal, NetBanx, and credit cards. (When you have a store, taking payment is one of the most important functions!) New features also include Auction Managing with eBay and auto-thumbnail creation. The upgrade is free to anyone who's using ShopSite 8.0 or better and will happen automatically -- you'll simply have access to the new features. If you are still using an older ShopSite, have a look at the changes and fees and contact us if you'd like to upgrade. For more information, see: http://www.cruzio.com/support/shopsite/ Many thanks to our Chief Systems Engineer, Mark, for keeping our customers' shops humming with the latest and greatest features. 3. Hands-on Class: "One Day Web Site" Next Thursday May 24, 9 am - 12 pm, $199 903 Pacific Avenue, Downtown Santa Cruz Jump start a new Web site by attending this hands-on class. By the time you leave, we guarantee your site framework will be up and running. Our friendly, knowledgeable teachers Mike and Chris will give you step-by-step guidance on how to organize your data and put together your Web pages using the latest technology. They'll then be on hand assisting as you actually set it up. Each student gets a computer to him or herself. There is a class-size limit of eight students to two instructors, so you will get a lot of personal attention. If you're interested, please register soon. This class has limited seating and fills up quickly. You'll need Web space on Cruzio with our new Website Plus or Premium services, which include Joomla, the Web site content management system, free of charge (we'll use Joomla in the class). If you don't yet have those services or aren't sure, please give us a call at 459-6301 x2 to find out and sign up. 4. A Window on the Santa Cruz Sky If you're stuck in a gloomy office, or away from home in the smog-filled valley, you may miss a view of the Santa Cruz sky. Cruzio publishes one for you. On our home page, http://www.cruzio.com , the top Web cam picture is a constantly-updated photo of the sky over Santa Cruz, from Bay Street up towards Loma Prieta. In the morning you can see the sky brighten, and in the evening the colors soften and dim until it is dark. The photo right below Loma Cam is the same scene from another perspective -- from a satellite far above earth, looking down at Santa Cruz through the same sky. You'll get a quick idea of the weather by glancing at the two photos. It's one of those things Cruzio does to connect the Internet to where and what we really are. p.s. Our resident Web Cam enthusiast Chris would like to know if any of our customers has a nice view of the Wharf and would be willing to let us install a camera on their roof -- let us know! 5. Port 25 In our ever-vigilant quest to reduce spam on the Internet, Cruzio will be closing off outgoing port 25 to non-Cruzio IP addresses in a few weeks. This is necessary to reduce the amount of outbound spam sent by virus-infected computers. If you think you are infected, Cruzio can help! Please see: http://www.cruzio.com/support/security/computer_care.html Most people will perceive no difference in service or in spam level after the change is made, but if every ISP closes off their port access in this way spam will decrease for all of us. The only people whose service will be affected are those who've been using a mail server other than Cruzio's -- for example, if you've set up your own mail server. For these few individuals, we have workarounds. So please contact us if you are relying on access to this port. Otherwise, please go about your business as usual and have a lovely day. 6. Another Gold for Cruzio Good news! Cruzio has again been voted Best Internet Provider by the readers of the Santa Cruz Good Times. (We won the Metro reader poll last month.) We're very proud and grateful to the many wonderful Cruzio members all around Santa Cruz County who voted for us or shared their experiences with others. To paraphrase Jack Nicholson's character in As Good As It Gets, "You make us want to be a better Internet Provider." As a thank-you, here is a link to a number of quotes from that well-written film -- and a great site for movie enthusiasts in general: http://www.imdb.com/title/tt0119822/quotes 7. Gizmo of the Month: Pocket Flash Drive In our office we frequently share large files, since we work on projects in teams. We could email the files to each other, or share them across the computer network. But each of those methods has its complications and both can be slow. Often, the easiest way to move files is to put them on a flash drive, which is tiny -- smaller than your thumb -- and works like a fast mini hard disk. It's so fast that we often use the flash drive just to move files across a room. For a device so small, pocket drives have a lot of storage space. Right now at Cruzio we sell the .5 gigabyte ($15.99), 1 GB ($25.99), and 2 GB ($39.99) drives. Pocket drives are absurdly simple to use. If you take the protective cap off the end of the drive you'll see right away that it fits into a slot on the back or the keyboard of your computer. If you plug it in, you'll see its icon on your desktop and can move files on or off it. It's completely silent, too. You can take your work files home, and your home files to work. You can store photos, music, email, bookmarks, Word or Excel documents -- anything you'd like to see on a different computer. You can pop it into your pocket and forget about it until much later. Its size belies its vast capacity. Lots of people hang flash drives from their keychains, which is the utmost in cool. So geeky, so chic. We named the pocket flash drive "Gizmo of the Month" this month because we use it all the time and we love it. 8. Computer Security Brown Bag Workshop Next Tuesday May 22, 12 noon - 1:30 pm, $10 903 Pacific Avenue, Downtown Santa Cruz You probably wouldn't willingly give hackers in Russia access to your computer. Nor would you want a virus to go through your personal email and send a copy of itself to every one of your friends. We are with you on this: we'd rather take steps to ensure that personal data on your computer is protected. If you'd like to learn how to clean and protect your own computer or your network, come to our Brown Bag Workshop and learn from the pros! Our in-house specialists Chris and Mike will explain the basics of security that every computer owner should know -- equivalent to brushing your teeth and checking regularly for cavities. We will let you know about free and low-cost security software that does the same job the expensive programs do, or better. If you'd rather someone else scrub your computer for you, we're happy to do that instead or as well. For a reasonable fee -- and $20 off for Cruzio customers -- we'll clean up any infections, install protective software and set you up with what it takes to keep your personal data safe. Just call our Computer Care folks at 459-6301, option 5. 9. Free Classes for Beginning Computer Users May 22 & 24, 6 - 8 pm, in English 23 E. Beach Street, Plaza Vigil, Downtown Watsonville Do you know someone who needs help understanding their computer? Every month, our friendly expert Gershom welcomes computer beginners to learn the necessary basics and get comfortable with a computer, mouse, keyboard, files and folders. On the second night in the two-night series -- this class is quick and easy -- Gershom teaches email and Web surfing. Your computer-nervous friend will soon be Googling while they LOL (laugh out loud, in Internet-speak). Admission to this event is free! Let us know you're coming by calling 722-6200. Gershom also teaches this class in Spanish, please check http://events.cruzio.com for the latest schedule. 10. Westi's Besties II: Free Wireless Internet in SLV Every Cruzio Cyberhub has a specialty. Whether it's latte foam art or a special house brew, Cruzio is proud to host wireless Internet at some of Santa Cruz's finest establishments. Cruzio's Marketing Manager, Westi, shares her picks of the best places to bring your laptop when you're on the go in San Lorenzo Valley: Best Coffeehouse Sanctuary The White Raven Best Place for Local Ales Boulder Creek Brewery Best Truly-Mystic Pizza Redwood Pizzeria If these are a little out of the way for you, find a more convenient cyberhub on our comprehensive list: http://www.cruzio.com/local_info/wireless.html If you have a local business and want to offer free wireless Internet to your customers, sign up for Cruzio's Cyberhub program and share the love! It's the cheapest and easiest way to draw customers to your eatery, bar, Laundromat or other establishment. Just ask one of our longtime members! 11. Class Schedule Through August May (you can register for these classes right now) 22nd "Computer Security" Brown Bag 22nd "Computer and Internet for Beginners, Part I" 24th "One Day Web Site" Hands-on Class 24th "Computer and Internet for Beginners, Part II" June 14th "Photo Gallery" Brown Bag 21st "One Day Blog" Hands-on Class 28th "Photo Gallery" Hands-on Class July 12th "Web 2.0 Tools for Business or Non-profit" Brown Bag 24th "One Day Blog" Hands-on Class 26th "One Night Web Site" Hands-on Class August 16th "Troubleshooting Your Computer" Brown Bag 23rd "Photo Gallery" Hands-on Class 25th Computer Care Clinic 30th "Advanced Blogging" Hands-on Class This schedule is subject to change, so please check our Web site to confirm: http://events.cruzio.com 12. We Appreciate Referrals Recommend us to friends, family, colleagues: if a new customer gives us your email address, registration number, or full name when they sign up you'll get $10 credit to your account. If two friends sign up, $20. Three friends, $30. It just goes on and on. 13. Moving? If you are moving your home or office, please contact Cruzio. We're here to help the Internet portion of your move go smoothly. It's best to let us know several weeks ahead of time, especially if you have DSL or if you're canceling a phone line. We can often save you from an interruption in Internet service and prevent costly fees -- but you've got to let us know. For more information, please see http://www.cruzio.com/services/highspeed_access/move_dsl.html 14. Feed the Hungry, Get Late Fees Waived If you're late on a payment to Cruzio, turn it into a donation to hungry folks in our community. We will waive your late fee if you bring 3 cans into our office for our Second Harvest Food Bank barrel. Learn more about this charity at http://www.thefoodbank.org 15. About This Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we sometimes have events and announcements that users need to know about. This seems like the most efficient way to let people know what's happening. Hope it's helpful. Please email firstname.lastname@example.org with any comments or questions. By the way, we would love to have a regular, predictable schedule for this newsletter...but we simply do not send it unless there is real news enclosed. Thus the haphazard datelines. 16. How to Reach Cruzio (dial-in or tech support) To reach the Cruzio Information Center, for online technical and sales information: http://www.cruzio.com/support To dial in to Cruzio, set your software to dial one of the numbers below (note: we've expanded and joined modem pools, so you may be using another number. If so, don't worry, it still works just fine). Dialup (in Santa Cruz County): 459-9408 Nationwide Dialup: Look up local number on our Web page: http://www.cruzio.com/support/dialup_isdn/nationwide_numbers.html or call Cruzio toll free, 1.800.303.3302 To call Cruzio: 459-6301............Use this number to check Cruzio's system status, pay your Cruzio bill, find out more about our hours and location, or to reach someone in customer service and technical support. 722-6200 .......... Cruzio's number in Watsonville. To send email to Cruzio, use one of these addresses: email@example.com ......for technical support firstname.lastname@example.org .......for billing and ordering information Cruzio's locations: Santa Cruz: 903 Pacific Avenue, Suite 101, Santa Cruz, CA 95060 Watsonville: Plaza Vigil, 23 E. Beach Street, Watsonville, CA 95076 Cruzio's hours: Sales hours: 10am-6pm, Monday through Friday; 10 am - 2 pm Saturday Technical support: 8 am - 6 pm, Mon to Fri, 10 am - 2 pm Saturday System monitoring, including customer-alerted emergencies, 24 hours per day, 365 days per year (leap years, 366 days) Thanks very much from Cruzio: Chris, Peggy, Julianne, Mark, Stephen, Paul, Gershom, Jessi, James, Juana, Nikkie, Mike, Don, Bruce, Edgar, Brian, Westi, Andrew, Jaime, another Chris, yet another Chris, Diana, and Maria; our awesome interns, Brian, Cindy, and Helen; Jake, Annika, and Carly (the kids) Welcome to new Cruzio Baby Ethan!!!!! Carly, age 9, at the drinking fountain after a long walk: "Ah, my pleasant friend, water."