Paying Your Cruzio Bill and Using the Cruzio Account Center

…ed a little more information. To minimize downtime, place your order for a DSL move well before your move date. It’s never too early. Please see this information on moving your DSL. Will the Account Center work on my old computer? Some older Web browsers don’t work correctly with the Cruzio Account Center. You may need to download and install a newer Web browser. We have tested these browsers and found them to work fine: Windows Firefo…

Cruzio Connection Settings

…221; DNS if you don’t have a static IP. DSL Primary DNS 74.220.64.45 DSL Secondary DNS 74.220.64.55 Gateway for Static DSL Users Refer to your Cruzio Login Information Dialup Primary DNS 63.249.93.131 Dialup Secondary DNS 63.249.95.6 Gateway for Dialup Users 63.249.93.129   Email Settings for Basic Users The following settings are for @cruzio.com email accounts and for secondary mailbox domain accounts. These settings will work for comp…

Fusion Voicemail FAQ

…ging them could cause problems with your service. Here you can adjust your DSL Line profile and your Line Sync profile. The DSL Line profile by default is set to prioritize your download speed over your upload speed, but you can change it to prioritize your upload speed over download. Line Sync profile can be changed between Interleaved or Fastpath. Unless you are familiar with those terms, don’t change this setting. Bandwidth Graphs: This w…

Fusion Phone Help

…ging them could cause problems with your service. Here you can adjust your DSL Line profile and your Line Sync profile. The DSL Line profile by default is set to prioritize your download speed over your upload speed, but you can change it to prioritize your upload speed over download. Line Sync profile can be changed between Interleaved or Fastpath. Unless you are familiar with those terms, don’t change this setting. Bandwidth Graphs: This w…

Detecting a Network Card (NIC)

…raquo; Mac OS X » Mac OS 8.5 – 9.2 Getting Started An Ethernet DSL modem or a router require that you have a network interface card (also called a NIC, or Ethernet card) installed in your computer. Use the instructions below to find out whether you already have a NIC or to check the integrity of a previously installed card. Most computers already have a NIC installed. Windows XP To find out if you already have a NIC installed: Click th…

Velocity DNS Settings and Security

As of March 5, 2013, our upstream Velocity provider, Sonic, implemented additional security features on the DNS servers automatically assigned to Velocity connections. If you prefer, you may use their opt-out DNS servers. See below for details. If you have any questions or concerns, please contact Cruzio Support. DNS Security Features for Velocity Users These features are enabled on the DNS servers automatically assigned to Velocity users: DNSSEC…

Netgear WGT624v3 Router Setup

…Started Physically connecting the Netgear Plug an Ethernet cable into the DSL modem. Plug the other end of the cable into the WAN/Internet port on the Netgear. Using an Ethernet cable, plug any wired computers into any of the 4 Ethernet ports on the Netgear. Accessing the Netgear configuration screen The Netgear is configured using a Web browser. After you have connected your computer to the Netgear router, follow these steps: Launch your web bro…

General Email Help

…o do so, you won’t be able to send mail until you request unblocking.DSL customers with a static IP address may request that Port 25 be unblocked for them. If you don’t already have a static IP address, please contact our Customer Service team. If you use Cruzio to connect to the Internet and use another company’s outgoing mail server to send your mail, you should use an alternate email port (See Outgoing Mail Port Setup for Wind…

Fusion Phone taxes and fees

…Universal Service Fee Federal Universal Service Fund Federal USF – ADSL FED USF – ISDN PRI FED USF – CENTREX FED USF – Special Access Universal Connectivity Charge Universal Service Carrier Charge Where can I get more information about the FUSF? The FCC is the best resource for information about the particulars of the FUSF, and a good place to find information regarding the telecommunications industry in general. Federal S…

Fusion Phone international rates

By default, Cruzio’s Fusion phone lines have international calling disabled. This is to prevent accidental unwanted charges. International calls can be enabled by contacting Cruzio support. Keep in mind that International calls are not free or included in the regular monthly Velocity cost. Calls to Borderless Calling destinations, highlighted in green, are free for up to 8 hours per month. After the first 8 hours, calls are billed at 2.5¢ p…