Category: Windows

Connecting a Windows PC to a Wireless Network

No Comments

Introduction

The purpose of these instructions is to help you configure your Windows computer and wireless network card to connect to a wireless router (or wireless access point; from now on, the terms “router” and “access point” will be used interchangeably).

These instructions assume that you have Internet access, such as any of Cruzio’s Broadband Services, or that you are at a location with access, such as an Internet café; and that you will be connecting to a wireless router that has previously been installed and configured. If you need one, you can purchase one from Cruzio.

» back to top

Connecting Windows 7 or Windows Vista

  1. First, make sure that your wireless card is on. If the wireless card is integrated into the computer, you may have to press a button to turn it on. Please check the documentation that came with your computer to make sure.
  2. Right-click the Network Connection icon in the System Tray, located in the Taskbar, and select “Connect to a network.”
  3. In the next window, select the desired network by name. (If Cruzio configured the router for your network, we will have provided you with your network name, or SSID.) Click Connect.
  4. If the router has security measures in place (if Cruzio configured the router, it will), you’ll be asked for a password. Enter the password (if the router was configured for you by Cruzio, we will have provided you with the password) and click OK.

You should now be connected wirelessly to the Internet.

» back to top

Connecting Windows XP

  1. First, make sure that the wireless card is on. If the wireless card is integrated into the computer, you may have to press a button to turn it on. Please check the documentation that came with your computer to make sure.
  2. If there are no security measures on the router, Windows may have already connected to it. You can check this by mousing over the Wireless Network Connection icon in the System Tray. If it shows the network name and signal strength, you are now connected wirelessly.If it does not:
    1. Right-click the Wireless Network Connection icon in the System Tray and select View Available Wireless Networks.
    2. In the next window, select the desired network by name (If Cruzio configured the router for your network, we will have provided you with your network name, or SSID) and click Connect.If the Connect button is grayed out, you may have to first check the box that says “Connect to this unsecured network.”
    3. If the router has security measures in place (if Cruzio configured the router, it will), you’ll be asked for a password. Enter the password (if the router was configured by Cruzio, we will have provided you with the password) and click OK.

You should now be connected wirelessly to the Internet.

» back to top

What do I do if I cannot connect, or get frequently disconnected?

  • If there are security measures in place on the router, such as MAC address filtering, access could be denied. Make sure you are aware of any security measures before proceeding.
  • The network’s name, or SSID (Service Set Identifier), may have changed. If the network is your own, connect to your router with your web browser (with a wired connection) and check the SSID settings.
  • The network’s password may have changed. You may need to force your computer to forget the network, so you can make a fresh connection using the new password. See these how-tos for forgetting a wireless network on Windows XP, Vista, Windows 7, and Windows 8.
  • If you want to connect to a network using WPA (Wi-Fi Protected Access), and you are running Windows XP but not Service Pack 2, you will need to upgrade to Service Pack 2. This is a free download using Windows Update. Cruzio can also help you do this. Call Cruzio at (831) 459-6301 for more information.
  • You may have interference from other wireless routers in your area broadcasting on the same channel as yours. See this article about causes of wireless interference and possible solutions. If the router is your own, connect to your router with your web browser (with a wired connection), and try changing your router’s wireless channel. The recommended choices to try first are 1, 6, and 11.
  • You may be out of range of the router. Try moving closer. If the router is your own, try moving the router to a different location. Try moving it higher or lower as well. If the network is your own, you may want to consider purchasing a signal booster. Many companies sell boosters that will increase the signal of your router.
  • If you’ve gotten this far and are still having problems, read this Microsoft article on improving your wireless network, and follow the recommended troubleshooting steps.

» back to top

My wireless connection was working just fine, but now it’s not!

Often, rebooting the router will get things working again. Pull the power out of the router, wait for five seconds, and plug it back in. You may want to reboot your computer, or take out your wireless PC card and put it back in.

» back to top

Cruzio Connection Settings

No Comments

Below are the general connection settings for use with Cruzio accounts. For more specific setup instructions, please see our other setup instructions.

The best source for settings information is on your original Cruzio Login Information. Contact Cruzio if you lost your information or forgot your login or password.

 

Fiber Settings
IP Address: Available on your “login info” sheet
Subnet Mask: 255.255.248.0
Gateway/Router: 63.249.72.1
DNS 1: 63.249.92.48
DNS 2: 216.173.128.13

 

Dialup Settings
Dialup user name Always ends in @cruzio.com
Dialup number (x2, V.90, 33.6) 459-9408
Nationwide dialup numbers Use the Find a Dialup Number tool
View specific dialup setup instructions for your computer…

 

 

Domain Name Server (DNS) Settings
Use “Server Assigned” DNS if you don’t have a static IP.
DSL Primary DNS 74.220.64.45
DSL Secondary DNS 74.220.64.55
Gateway for Static DSL Users Refer to your Cruzio Login Information
Dialup Primary DNS 63.249.93.131
Dialup Secondary DNS 63.249.95.6
Gateway for Dialup Users 63.249.93.129

 

Email Settings
The following settings are for @cruzio.com email accounts and for secondary mailbox domain accounts. These settings will work for computers, phones, and other handheld devices.
Incoming Mail Server (POP3 or IMAP)
Example: test@cruzio.com
Example: test@ebold.com		 mail.domain.com
mail.cruzio.com
mail.ebold.com
Outgoing Mail Server (SMTP)
Example: test@cruzio.com
Example: test@ebold.com		 mail.domain.com
mail.cruzio.com
mail.ebold.com
Incoming Port Number 110 if using POP
143 if using IMAP
Outgoing Port Number 587
The outgoing (SMTP) port number defaults to port 25 for most email programs. If you have problems sending email, port 587 should work instead; Incoming and outgoing Password confirmation is required.
View specific email setup instructions for your computer…
Try Cruzio’s Email Setup Assistant…

 

Email Settings for Domain Name Customers
Incoming Mail Server (POP3 or IMAP)
Example: test@domain.com
Example: test@website.com		 mail.domain.com
mail.domain.com
mail.test.com
Outgoing Mail Server (SMTP)
Example: test@domain.com
Example: test@website.com		 mail.domain.com
mail.domain.com
mail.test.com
View specific email setup instructions for your computer…

DSL/Velocity Setup for Windows

No Comments

Introduction

If, after following the setup instructions, your modem does not sync up and it is after 8 pm on your due date, please contact Cruzio Tech Support. If there is a problem with the provisioning of your circuit, we need to work on it right away. We don’t want you to pay for service you’re not receiving.

Connecting the Equipment

If you have not yet purchased your DSL or Velocity equipment, please contact Cruzio and we can help you with that.

Connecting one computer

These instructions assume you have a Network Interface Card (NIC) already installed in your computer.

  1. Locate the phone jack closest to your computer workstation. That will likely be the jack you’ll use to connect to your modem.
  2. Place an inline filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the same jack for your modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the modem into one side of the splitter. On the other side, plug in a filter and connect your phone or fax to the filter.
  3. Plug the phone cable (RJ11) into the designated jack and then into the telephone port on the back of your modem (it’s the only one that fits a phone cable perfectly).
  4. Plug the power supply for the modem into the power jack in the back of the modem (the power jack is likely the only round hole on the modem) and then into an available outlet or power strip.
  5. Plug the Ethernet cable from your computer’s Ethernet port to the modem’s Ethernet port (the Ethernet port looks like a big, wide version of the telephone port).
  6. With the computer shut down, power up the modem. There should be some blinking lights on the modem as it syncs up to your circuit. This process can take anywhere from 15 seconds to 2 minutes, so please be patient.Leave your modem switched on continuously for 10 days so that your DSL or Velocity speed can be optimized.

back to the top

Connecting multiple computers or connecting wirelessly

Follow the steps above; however, in step 5, plug the Ethernet cable from the modem to the uplink port of your router, instead of directly to your computer.

If you are using the wireless features of your router, follow Cruzio’s instructions to connect each computer to your wireless network.

back to the top

Testing the Connection

Start up your computer. Follow the testing instructions below for Firefox or Internet Explorer, whichever you prefer.

Testing with Firefox
  1. Open Firefox (the fox icon on your desktop or in Start -> All Programs)
  2. In the menu, choose Tools -> Options. Click the Main icon (the icon of a switch).homepage_win_firefox
  3. Make sure that “When Firefox starts” is set to “Show my home page.”In the Home Page box, type http://www.cruzio.com and then click OK.

back to the top

Testing with Internet Explorer
  1. Open Internet Explorer (the blue ‘e’ icon on your desktop or in Start -> All Programs).
  2. Click Tools (in Internet Explorer 6, it’s in the menu; in Internet Explorer 7, it’s in the toolbar) and choose Internet Options.Click the General tab.homepage_win_ie
  3. In the Home Page box, type http://www.cruzio.com and then click OK.

back to the top

Viewing a Web Page
  1. Close your browser window.
  2. Open a new browser window and verify that you’ve been automatically taken to http://www.cruzio.com.
  3. If you are able to visit www.cruzio.com (or any other web page), you are using your Cruzio DSL or Velocity.If you cannot browse, follow the configuration instructions below* to get your computer ready to roll.

back to the top

Configuring Your PC to Use a Wired DSL Connection

Windows 7

These instructions assume that you are running Microsoft Windows 7 Home Premium, and that you have not purchased a static IP address with your DSL or Velocity. If you are running a different version of Windows 7, please contact Cruzio Tech Support for help.

  1. Click on the Windows button (the round button with the Windows 4-color flag icon) and choose Control Panel.
  2. Under the “Network and Internet” heading, choose “View network status and tasks”.
  3. A window with the Network and Sharing Center will appear. In the Network and Sharing Center, under “View your active networks”, click on the Connection type that says “Local Area Connection”. (The connection types are located on the far right side of the screen.)
  4. A Local Area Connection Status window will open. Click Properties. (A User Account Control window may pop up. If it does, click Continue.)
  5. A Local Area Connection Properties window will open. In the section labelled “This connection uses the following items”, select Internet Protocol Version 4 (TCP/IPv4). Make sure there is a check in the box to the left of this item. Click Properties.
  6. An Internet Protocol Version 4 window will open. Make sure that “Obtain an IP address automatically” and “Obtain DNS server address automatically” are chosen.
  7. Click OK and close all the windows.
Windows Vista

These instructions assume that you are running Microsoft Windows Vista Home Premium, and that you have not purchased a static IP address with your DSL or Velocity. If you are running a different version of Vista, please contact Cruzio Tech Support for help.

  1. Click on the Windows button (the round button with the Windows 4-color flag icon) and choose Network. (If Network is not listed, choose Control Panels and continue with Step 3.)
  2. The Network window will open. From the menu at the top of this window, click Network and Sharing Center.
  3. In the Network and Sharing Center, under the Tasks menu on the left, click on “Manage network connections”.
  4. A new window will appear. Double-click on Local Area Connection.
  5. A Local Area Connection Status window will open. Click Properties. (A User Account Control window may pop up. If it does, click Continue.)
  6. A Local Area Connection Properties window will open. In the section labelled “This connection uses the following items”, select Internet Protocol Version 4 (TCP/IPv4). Make sure there is a check in the box to the left of this item. Click Properties.
  7.  An Internet Protocol Version 4 window will open. Make sure that “Obtain an IP address automatically” and “Obtain DNS server address automatically” are chosen.
  8.  Click OK and close all the windows.

back to the top

Windows XP
  1. Click the Start menu, then Connect To, then Show All Connections.
    Note: If you don’t see Connect to, go to Control Panel then Network Connections, then continue on from step 2.
  2. Under the Network Tasks section, click the “Create new connection” link.
  3. A “Welcome to the New Connection Wizard” box should appear. Click Next.
  4. A Network Connection Type box should appear. Select the “Connect to the Internet” radio button. Click Next.
  5. A Getting Ready box should appear. Select “Set up my connection manually.” Click Next.
  6. An Internet Connection box should appear. Select the “Connect using a broadband connection that is always on” radio button. Click Next.
  7. A “Completing the New Connection Wizard” box should appear. Click Finish.

Note: If you have a static IP address, please continue with the instructions below (if you don’t know what a static IP is you probably don’t have one) or close the window by clicking on the “x” in the upper right corner.

back to the top

WinXP Static IP Users
  1. Click the Start menu, then Control Panel and then Network Connections.
  2. Click your connection under “LAN or High Speed Internet Connection”.
  3. Under the Network Tasks window on the left, select “Change Settings of this Connection”.
  4. A Local Area Network Connection window should appear. Select Internet Protocol (TCP/IP). Click Properties.
  5. An “Internet Protocol (TCP/IP) Properties” window should appear. Enter the information from your Cruzio Login Information.

back to the top

Windows 2000
  1. Click the Start menu, then choose Settings.
  2. Choose “Network and Dialup Connections”, then “Local Area Network”.
  3. Select Internet Protocol TCP/IP and click Properties.
  4. If necessary, install TCP/IP by selecting Protocol, then choosing TCP/IP.
  5. Make sure “Obtain an IP address automatically” and “Obtain DNS server automatically” are selected. Members with a static IP should should select “Use the following IP address” and enter the information from your Cruzio Login Information.
  6. Click Advanced.
  7. Select the IP Settings tab. Remove any IP, gateway or DNS addresses.
  8. Select the DNS tab. Select “Append these DNS suffixes.” Click the Add button and enter cruzio.com.
  9. Select the WINS tab. Remove any WINS addresses.
  10. Make sure “Enable LMHosts Lookup” is unchecked.
  11. Select the Options tab.
  12. Select TCP/IP Filtering, then click Properties. Uncheck Enable TCP/IP Filtering. Click OK on all windows.
  13. Restart your computer.

back to the top

Windows NT
  1. Click the Start menu, then choose Settings, and then choose Control Panel.
  2. Double-click the Network icon.
  3. In the Network Control Panel, select the Protocols tab.
  4. From the list that appears, choose TCP/IP Protocol. Click Properties.
  5. Make sure “Obtain an IP address from DHCP Server” is selected. Members with a static IP should select “Specify an IP address” and enter the information from your Cruzio Login Information.
  6. Click Advanced.
  7. Remove all IP addresses and gateway addresses.
  8. Make sure that Enable PPTP Filtering is not checked and that Enable Security is checked. Click Configure. Permit All should be checked for TCP Ports, UDP Ports, and IP Protocols. Remove anything listed in these boxes. Click OK. Click OK to close the Advanced IP Addressing window.
  9. Select the DNS tab. For “Host name” enter cruzio. For “Domain” enter cruzio.com. Under DNS Server Search Order, click Add, and enter 74.220.64.45; click Add again. A second time, click Add, enter 74.220.64.55 and click Add again. Under Domain Suffix Search Order, click Add and enter cruzio.com; click Add again.
  10. Select the WINS Address tab. If anything is entered next to Primary WINS Server or Secondary WINS Server, remove it.
  11. Make sure that “Enable DNS for Windows Resolution” and “Enable LMHosts Lookup” are both unchecked.
  12. Click Apply. Click OK to close the TCP/IP Properties window. Click OK to close the Network window.
  13. Close the Control Panel window.

back to the top

Windows 95/98/ME
  1. Click the Start button, choose Settings, then choose Control Panel.
  2. Double-click the Network icon. (Windows ME users note: if you see no Network icon, click View All Control Panels Option on the left-hand side of the window.)
  3. From the list that appears, choose “TCP/IP-> [your ethernet card]” (not “TCP/IP-> Dial-Up Adapter”).
  4. Click Properties.
  5. Select the IP Address tab. Select “Obtain an IP Address Automatically” or, if you’re using a static IP address, “Use the following IP address” and enter the information from your Cruzio Login Information.
  6. Select the DNS Configuration tab. Select Disable DNS.
  7. Select the WINS Configuration tab. Select Disable WINS Resolution.
  8. Select the Gateways tab. If there are any installed gateways, delete them.
  9. Click OK to close the TCP/IP properties window.
  10. Click OK to close the Network window.
  11. Restart your computer.

back to the top

Protecting your Windows Computer

No Comments

Introduction

This document is for Windows users who want to ensure their computer is protected. Windows computers can get bogged down with spyware and viruses which can make them slow and unreliable. Preventative maintenance through the use of anti-virus and anti-spyware programs is a good way to mitigate that from happening.  Please note: Cruzio does not support computers or devices or any type of computer care.

» back to the top

What programs are available?

Below is a list of various software that can be installed on your computer to handle different aspects of that preventative maintenance. Each protects your computer against different threats, so it can be a good idea to install all of them.

  • AVG looks for spyware and viruses. The default setting for this program automatically checks for updates and scans the computer everyday at noon. It cleans what it finds. You can download it and find more information at the AVG website.
  • Spybot Search and Destroy is very good at getting nasty spyware, malware and hijackers off your computer. It does not update itself automatically nor does it scan the computer automatically, so you will have to manage it manually. You can download it and find more information at the Spybot Search and Destroy homepage.
  • Malwarebytes uses different methodology and definition files to root out spyware, malware, and hijackers from your computer. The free version does not automatically update itself and scan your computer, so you will have to manage it manually. There is a paid for option that will do this if you buy it. You can download it and find more information at the Malwarebytes website.
  • Ad-Aware looks for similar threats that the Spybot and Malwarebytes programs find. The free version of this program does not update itself automatically nor does it scan the computer automatically, so you will have to manage it manually. There is a paid for option that will do this if you buy it. You can download it and find more information at the Ad-Aware homepage.

» back to the top

How often should these programs be run?

AVG will update and scan your computer automatically. It is recommended to update and scan the computer with Spybot, Malwarebytes, and Ad-Aware twice a month. There is no harm involved with scanning the computer more frequently than that. However, depending on the computer, it may be slowed down while the scan is running.

» back to the top

Other options for keeping your computer safe

» back to the top

Spam Filtering Setup for Domains on Windows

No Comments

These instructions assume that you have Cruzio Website Hosting services. If you purchased your Web and Domain account before July 2006, you have Cruzio Classic hosting, which does not filter junk mail in this way.

Spam filtering is automatically enabled for every mailbox, and when a message is marked as spam by the software, the subject line will include the text ***SPAM***. Follow these simple rules to route these messages to a junk folder and keep them out of your inbox.


» Eudora
» Outlook for Microsoft Office
» Outlook Express
» Thunderbird

Eudora

1) Launch Eudora and open an incoming or outgoing message. If this isn’t done, the Make Filter option (in step 2) won”t show up.

2) From the “Special” menu, choose “Make Filter”.

3) Under “Match Conditions” select “Incoming”, “Manual” and “Subject”.

4) In the text field beside “Subject”, type: ***SPAM***

5) Under “Action”, choose “Transfer to Existing Mailbox” and select the adjacent button.

6) Choose “Junk” from the dropdown menu options and select “Create Filter”.

eudora

 

Outlook for Microsoft Office

1) Launch Outlook and select “Rules & Alerts” from the “Tools” menu
at the top of the window.

2) Select “New” and type “Start creating a rule from a template”.

3) Under “Step 1”, choose “Move messages with specific words in the subject to a folder”

4) Under “Step 2: Edit the rule description”, select the first underlined value and type: ***SPAM***

5) Select the second underlined
value and type: Junk E-mail

6) Note: Some versions of Outlook don”t have a “Junk E-Mail” folder. To create one, select “New Folder” from the menu bar at the
top of the screen and type in “Junk E-mail”, select “OK”.

7) Select “Next” and “Next” and in the following window, select “Turn on this rule”.

8) To complete the setup, select “Finish”, “Apply” and “Ok”.

outlook_win

Outlook Express

1) Launch Outlook Express and and mouse-over “Message Rules” in the “Tools” menu at the top of the window. Choose “Mail”.

2) In the “New Mail Rule” window, select “Where the Subject line contains specific words” in the the first section.

3) In the second section, select “Move it to the specified folder” and select “contains specific words” in the third section.

4) A new window will open called “Type specific words”. Type ***SPAM*** and select “Add”  and the “OK”.

5) Back in the “New Mail Rule” window select “specified” in section 3. A new window will open called “Move”. Highlight “local folders” and select “New Folder”.

6) Type “Spam” without the quotes and “OK”. You should now see the new folder listed in the “Move” window. Select “OK”.

7) Under section four, type the name of the rule you just created, for example: “My spam rule” and select “OK” and
again to close the Window.

outlookex_win

Thunderbird

 

1) Launch Thunderbird and choose “Message Filters” from the “Tools” menu at the top of the window.

2) In the window that opens up click on the “New” button and in the “Filter name” field type “Junk Mail”.

3) Under the “Apply filter when:” drop down menu, select “Checking Mail or Manually Run”. Then select “Match any of the following” and choose “Subject” and “contains” from the drop down menus.

4) Type ***SPAM*** into the blank field next to “Contains”.

5) Under “Perform these actions:” select “Move Message to” and choose “Junk” or “Spam” from the “Local Folders” drop down menu and select “OK”.