…Our upstream vendor, Sonic, is continuing to investigate a connectivity issue with AT&T that is affecting a handful of our legacy DSL customers in the Felton area. We do not yet have an ETA, however, Sonic and AT&T report that they are nearing a resolution for this issue. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers….
…This maintenance was completed earlier today, and all affected circuits should now be back online. If you are still having connectivity issues, please powercycle your modem, and contact Cruzio support if you’re still offline….
…AT&T is still working to restore connectivity for the remaining customers affected by the DSL outage. Their current estimated time for repair is the end of day Friday….
…AT&T is continuing to look into a problem affecting connectivity for some DSL circuits. Some new circuits may be affected by the outage. AT&T’s estimated time of repair is the end of day Monday 11/16/20, although that may be subject to change. This issue is not affecting other services, including Velocity and Wireless Pro….
…ome parts of the county, on our oldest services (which we call DSL 1.5, or DSL 3.0, or DSL 6.0) we have seen a decline in line quality that, since we don’t own the wires, we can’t repair. Some customers lose service for weeks or even months before AT&T even sends a technician to look at their lines. We get distressed calls from our customers, and call AT&T in turn again and again, to no avail. It’s AT&T ‘s plan to drop those lines as soon as they’…
…AT&T advises that they are continuing to look into a DSL service issue affecting a small number of circuits in our area. AT&T does not yet have a definitive estimated time of repair for this issue, but are working to restore connectivity to the remaining affected circuits….
…is continuing to work on restoring connectivity for the remaining affected DSL circuits. Most circuits are back online, but we are aware of some circuits that have not had connectivity restored. AT&T has missed their estimated time of repair for these circuits, and AT&T has advised Cruzio that while they are working to bring the remaining circuits online, that they do not yet have an estimated time of repair. We will continue to monitor the situat…
…AT&T is continuing to work on restoring connectivity for the remaining affected DSL circuits, with an estimated time of repair of end of day Thursday. These circuits are being brought back online in waves. Affected customers should power cycle their modems tonight. We will update this network status message as further information becomes available….
…[update] AT&T is continuing to look into a problem affecting connectivity for DSL circuits in the Santa Cruz area. AT&T’s estimated time of repair has been updated to the end of day 11/18/2020, although that may be subject to change. This issue is not affecting other services, including Velocity and Wireless Pro….
…AT&T is working to restore connectivity for the remaining customers affected by the DSL outage. Their current estimated time for repair is 11:30AM Friday morning….
