…We have received reports of outages for our Legacy DSL customers in multiple areas of Santa Cruz. Cruzio techs are actively investigating and will update this status and the voice status as the situation progresses. We thank you for your patience while we troubleshoot this issue….
…Cruzio techs have completed their troubleshooting for our Legacy DSL customers. All customers should be back online as of this posting. If you are unable to get online try turning your modem off and on and waiting for it to completely reboot. We thank you for your patience and apologize for any inconvenience this may have caused….
…On March 23rd, starting at 2am, Our upstream provider will be performing maintenance on equipment serving the edge of the DSL network. Customers may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 2 hours. …
…This limited legacy DSL outage has been resolved. All affected customers should be back online. We appreciate your patience….
…’s best to let us know several weeks ahead of time, especially if you have DSL or if you’re canceling a phone line. We can often save you from an interruption in Internet service and prevent costly fees — but you’ve got to let us know. For more information, please see http://www.cruzio.com/services/highspeed_access/move_dsl.html 12. About This Newsletter Cruzio doesn’t like to waste bandwidth with extra email, but we sometimes have events and ann…
…’s best to let us know several weeks ahead of time, especially if you have DSL or if you’re canceling a phone line. We can often save you from an interruption in Internet service and prevent costly fees — but you’ve got to let us know. For more information, please see http://www.cruzio.com/services/highspeed_access/move_dsl.html 9. Late Fees Waived if You Help Us Feed the Hungry If you’re late on a payment to Cruzio, turn it into a donation to hu…
…’s included with every Cruzio dialup account, including backup dialups for DSL. Enjoy! 5. Cruzio Service: A Great Holiday Idea Because Cruzio is a communications service, giving any Cruzio account carries the extra message “I like hearing from you.” If you’re down to the wire on Holiday shopping, remember that Cruzio accounts can be ordered on the Web 24 hours per day. Friends and family will love fast DSL service, and the price is still very low:…
…our phone number Brief description of your problem Your email address Your DSL phone number, if applicable Click Send. » back to the top Mail for Mac OS X View the message you want to forward. In the menu, choose View > Message > All Headers (or Long Headers in older versions of Mac Mail). Click Forward. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible: Your name Your accoun…
…technology in 1999 — replacing good ol’ dialup with the new service called DSL — we had to find a way to explain it. Here’s a script for an early DSL ad, written by the many-talented Mark Hanford, one of a handful of Cruzio employees at that time, who wrote and performed a lot of our ads in that era. He’s now our Chief Systems Engineer, but he was a pretty hilarious copywriter. Unfortunately we don’t seem to have audio, just the script: Cruzio ‘LS…
…gin starts with the word “stat” followed by four numbers. Example: stat1234DSL Backup Dialup logins start with the word “backup.” Example: backup1234DSL users with Static IP Addresses have logins that start with “sback.” Example: sback1234 You can call Cruzio technical support to confirm that you have the correct login and password and that your account is paid up and active. “The Connection Attempt Failed, The Port May Already Be In Use By Anothe…
