…Cruzio engineers are continuing to look into an issue affecting connectivity for some Wireless Pro customers in the Westside area of Santa Cruz. We will update this status message as more information becomes available….
…Cruzio engineers are looking into an issue affecting connectivity for some Wireless Pro customers in the Westside area of Santa Cruz. There will be a few instances of downtime ranging between 1 to 3 minutes. No other services will be affected by this maintenance….
…Some Cruzio wireless customers in the downtown area may be experiencing an outage due to an equipment failure. Techs are in route to replace that equipment and restore services to those customers. We will update network status as soon as we get new information….
…The issue affecting connectivity for some Wireless Pro customers in East Cliff has been resolved….
…Some Wireless Pro customers in the East Cliff area are currently offline. Cruzio engineers are enroute to the equipment that serves these customers to investigate and repair the issue….
…at 2:00 AM. Customer downtime is expected to be no more than 1-2 minutes during the length of this maintenance window. This will affect customers with Certified, Wireless, and Dedicated Broadband access services. This will not affect Velocity or DSL services….
…Cruzio engineers will be performing maintenance on equipment that serves the Weston Road area with Wireless Pro and Dedicated service. The maintenance window will be from 9AM and 11AM on Thursday, April 30th, but the downtime itself will be brief….
…at 2:00 AM. Customer downtime is expected to be no more than 1-2 minutes during the length of this maintenance window. This will affect customers with Certified, Wireless, and Dedicated Broadband access services. This will not affect Velocity or DSL services….
…PG&E will be conducting maintenance in the area that powers Cruzio equipment that serves wireless customers in the Harvey West area. Cruzio has battery backup power in place for this maintenance, but there is a chance that an extended maintenance window could temporarily disrupt service for these customers….
…Cruzio engineers will be performing maintenance on equipment that serves Wireless Pro and Dedicated customers in the Downtown Santa Cruz area on Tuesday 7/21/2020, between 10PM to 2AM. There will be a few brief interruptions throughout this maintenance window….
