Cruzio Holds Community Party at Open House Extravaganza 6.0


On First Friday November 4th, get ready to party with Cruzio and our Works members at our Open House Extravaganza 6.0. If you’re looking for rockin’ music, exceptional art, free drinks and fascinating people–we’ll have all of that for you and more. We don’t call it an extravaganza for no reason.

For the 6th straight year, you can party with some of the best local businesses and entrepreneurs, who’ll show off the innovative work they do every day here in the high-octane Cruzioworks community. And it’ll all be happening in our beautiful coworking and technology hub in the heart of downtown Santa Cruz.

If you’re looking for inspiration from art, local award-winning artist Doug Ross will park his vintage trailer near our building’s front door. Inside, he’ll show his unique brand of art, which has been featured everywhere from the New York Times to the Royal Bank of Canada. In the building there’ll be lots more art from local artists, so be sure to peruse as you sip.

Also in Cruzioworks, Joanna Nelson of LandSea Science will be on hand to discuss her years of experience and current work protecting our beautiful and precious Monterey Bay from climate change. And co-active life coach Karen Gray will spin her Wheel-of-Life to show you a snapshot of your life, and give you insight into how you can achieve balance and satisfaction.

These are only a few of the interesting exhibits that’ll be featured at this year’s event. You’ll be sure to find even more creative Cruzioworks members showcasing the work and art they do every day in Santa Cruz.

Even with all of these extraordinary exhibits, we know it wouldn’t be a party without food, music, and drinks. Don’t worry, we’ve got you covered.

If you arrive thirsty,  the award-winning Santa Cruz Mountain Brewery will be pouring free certified organic draft beverages all night. And if you’ve got an eye for food, come grab a bite to eat at local food trucks parked right outside.

While you’re here, you can also enjoy the sounds of bluegrass band Full Moon Rooster, which includes our very own award winning Field Ops technician,  Ariel Carter!

And if you’re interested in the future of blazing-fast internet in Santa Cruz, we will be talking about our Santa Cruz Fiber initiative and giving a sneak peak into our plans to bring gigabit internet to your neighborhood.

All of this is only a piece of what you’ll find at this year’s OHE. We look forward to seeing you very soon on November 4th, for First Friday’s Open House Extravaganza 6.0!

Cruzio and the Loma Fire: Day One

An eagle watches the Loma Fire

An eagle watches the Loma Fire

September 26th in Santa Cruz was unseasonably hot. Fire weather.

At about 2:45 pm, one of our ham radio enthusiasts emailed us: “Fire in the Santa Cruz Mountains… Just a quarter acre, someone’s trailer caught fire,” he told us.

In an hour the fire had spread to 200 acres. Local TV news streamed a live feed, which we tweeted: a helicopter circling Loma Prieta mountain, watching the fire race uphill.

Small planes from Cal Fire dumped loads of flame retardant on a mountain covered with dry, brittle trees and brush. At first, Cruzio staff watched like anyone else would watch, worrying about the people, pets and animals who might be affected. But it got more personal as the hours passed.

2:48 pm, from Cruzio's camera

2:48 pm, from Cruzio’s camera, we’re seeing nearby smoke

A telecommunications facility, used by many companies including Cruzio, sits on top of Loma Prieta. We serve some fiber-to-wireless customers from that site, and it’s an important backup to our fiber connections, protecting our network from outages. We’ve spent years acquiring and deploying expensive equipment there.

Starting at about 2:45 pm, we watched live TV footage of the fire approaching the bunker-like buildings and steel tower housing our equipment.

2:48 pm, from TV footage

2:48 pm, a TV helicopter’s view of Loma

Cruzio has security cameras up there — we mostly use them to monitor weather, so we can make sure snow and ice don’t interfere with equipment in winter. The cameras can be swiveled, zoomed and aimed remotely, so we can see all around. Often, one of our technicians will spot mountain lions or eagles close to the buildings and they’ll email out screen shots. We love the cameras.

By 3:30 pm, our security cameras were picking up nearby flames.

3:42 pm, from Cruzio's camera

3:42 pm, from Cruzio’s camera, the edge of the fire moving up the mountain

At Cruzio headquarters, we anxiously watched the live video. We hoped the fire would miss our facility. Winds were blowing away from the buildings — we could see embers blowing away from the camera. But the situation changed by the minute.

As we swiveled the camera, we saw fire in dozens of spots burning just down the hill.

If fire had engulfed the mountaintop facility, and burned the bunkers down, our equipment would have been destroyed. But the site is prepared for fire, with a wide dirt clearance, paved perimeter road and concrete buildings. And once we saw the fire moving south, we were relieved that the fire wouldn’t destroy our equipment. Now we worried about electricity.  Continue Reading: Night One


Cruzio and the Loma Fire: Night One

Cruzio and the Loma Fire: Night One

Loma Fire from Cruzio's security cameras, 8:36 pm

Loma Fire from Cruzio’s security cameras, 8:36 pm

Cruzio staff were glued to our video, watching the Loma Fire burn close to our hilltop equipment for hours. By early evening, the tall flames were very near our buildings, but luckily never crossed the paved perimeter.

They came awfully close, though. As we swiveled and zoomed our camera remotely, this is what we saw:

Loma fire from Cruzio security camera, 8:24 pm

Loma fire from Cruzio security camera, 8:24 pm

Loma Fire from Cruzio security camera, 8:11 pm

Loma Fire from Cruzio security camera, 8:11 pm

At about 6 pm, PG&E had cut power for safety reasons. You don’t want live electrical wires on burning poles.

How We Prepare for Emergencies Like the Loma Fire

Now back a step, to Cruzio’s long years of planning. In 2009, when we started using mountaintop facilities, we had limited power backup at those sites. When there was a problem with power — which happens more often than you’d like, — we’d have to rush up to fix the situation.

One of Cruzio’s principles of operation is that we must do absolutely all we can to provide 24/7 service without fail. Plus, we hate going up to mountains in bad weather, in the middle of a freezing night.

So Cruzio has invested heavily in long-lasting power backups for mountaintops.

Now, we have backup batteries rated to last 24 hours. We refresh our batteries on a regular schedule every year so they are always in good shape. We regularly test our generators and monitor our power equipment. Our teams drill for emergencies and every member of our staff is ready to help. It all comes in handy at a time like this.

Those powerful batteries meant we maintained service all night while the fire blazed around the hilltop. The batteries also kept the cameras going so we continued to watch, transfixed, throughout the evening.

But after a day, we knew our batteries would run down. We needed to get up the mountain with a generator to recharge them — PG&E was estimating a whole week before power was restored.

We kept watching until late at night. Even though the fire had passed us, Cal Fire said there was no way we could get to our site until late morning. So our Field Operations staff prepared to go up first thing the next day.
Continue Reading: Day Two

Cruzio and the Loma Fire: Day Two

In the morning on September 27th, Field Operations Manager Alison Lowenthal, engineer Colin Miller, and our new apprentices, Cameron Langston and Rafferty Lincoln, headed up in the truck to see if we could get to the mountaintop where fire had threatened. It was Cameron’s first day at work — what a first day. Ralph Silveira, one of our top field staff, drove out, too, but had to head home with a flat tire. Over 2,000 acres were now burning, but the fire had moved south of our site, so we were hoping to reach our equipment.

Loma Fire road block September 27th

Trying to get to Cruzio’s gear, but not yet allowed up, September 27th

The mountain facility doesn’t have a permanent generator, so we have to bring our own when power is down. Usually we have enough battery power to last out any outage, but in this case the power could be down for many days, PG&E said. Over a dozen nearby utility poles had burnt or fallen or both.

Cruzio needed to get the generator running to recharge the batteries before they ran out of juice.

Emergency personnel stopped our team partway up the winding mountain road. “Not safe yet.” We know there are two entrances to the site — and our customers are depending on us — so the crew drove down the mountain, onto Highway 17, and tried going in the north entrance, opposite where the fire was burning. Chris Frost, our Director of Technology and Infrastructure, coordinated with Cal Fire to determine the safest way up the mountain.

They stopped at Tomita Hill, where they took this photo of Loma:

Loma Fire September 27th

Loma Fire September 27th

The unpaved roads on that side are even more winding. Once again Field Ops were stopped by Cal Fire staff, who told them “But if you go back around the other entrance, maybe you can get in that way.” So they drove all the way back down to 17, and back up again to where they’d started. Then they waited at the road block for a few hours.

Cruzio's Colin Miller (center, in white tee shirt) at the road block

Cruzio’s Colin Miller (center, in white tee shirt) at the road block

Delay was pushing the limits of our equipment. Back at Cruzio, we were watching (on internet monitors) as the power supplies drained away.

Mark Hanford, our Chief Systems Engineer, was re-routing all the customers he could away from Loma Prieta. Networks have some amount of flexibility — that’s why every site is important, and redundancy is crucial — so Mark was reconfiguring the network to route around the emergency. In a short time, he had moved almost all our customers away from the problem.

Then we waited to see if the power would go down before our crew could get in.

By day two, one side of the mountain was burned to ash

One side of the mountain was burned to ash

At 5:30 pm, half an hour was left on the battery. Time ticked away. 15 minutes. 10. At 6 pm, Mark said “Okay. Power can go off any second now.” Our team was still waiting at the Cal Fire stop, waiting for entry. Capacity on the batteries went to zero.

But miraculously our power didn’t go out. The batteries kept running. They kept going past their expected charge. Mark stayed at the office, waiting for the power to go off so he could check on his emergency network routing. 7 pm. 8 pm. The batteries didn’t die. Our guys were waiting on the mountain. 8:30 pm.

Finally, the batteries were out at 8:50. They had run on “empty” for two and half hours!

Then, just after battery power went out, we got word: Cal Fire was escorting Cruzio’s team up the hill in a convoy of fire and water trucks, and onto our site. It was stop-and-go all the way up the mountain as the fire was hard to work around. Although diminished at that time, some flames were only feet away from the vehicles.

“We could hear the fire like a jet engine,” recounted Colin Miller, “You could see the embers flying into the trees [near] where the vehicles were.” It was clear, though, that the fire was moving away and our team made it up the mountain safely.

It only takes 5 minutes to power up the generator. Our crew had it going in no time. Then they took turns watching all night, and sleeping in shifts, to make sure everything ran smoothly.

Up there on the tower, above the smoke the air was clear. After a long day of braving the smoky air and fire, Field Ops took the opportunity to end the night with some stargazing. Alison Lowenthal summarized the day: “It’s intense, but it’s actually a lot of fun. I love being up on Loma.”
Continue Reading: The Aftermath 

Cruzio and the Loma Fire: Aftermath

The Loma Fire still burned on Day 3, but had passed our site

The Loma Fire still burned on Day 3, but had passed our site

Cruzio went through a tense Monday, when the fire started, with flames roaring past our hilltop facility. Then all day Tuesday Cruzio staff was waiting, watching and then racing to re-charge our backup batteries before power ran out. We didn’t completely avoid an outage, but the number of people affected was small and the effect brief.

We felt good about our performance and lucky we’d escaped more damage.

By Wednesday, conditions on Loma’s hilltop had stabilized. The fire still raged south of us — 4,000 acres burning that day — but our access to the site had become pretty routine. The road block was gone. We worked with other folks on the mountaintop, sharing resources and helping each other out.

Burned and black bushes were all around

Burned and black bushes were all around

PG&E told us that power would be off for a week or more, so we settled in for the long haul. Chris Frost, our Director of Technology and Infrastructure, went on TV to explain the situation.

For several days our staff took turns going up the mountain and maintaining the generators. It was a grind, though what we went through didn’t compare to people who’d lost homes or were displaced.

A lot of fast food was consumed and a lot of time was spent looking out over the charred landscape and drifting smoke. Our team saw a dozen or more utility poles burned black and leaning, clearly a big job for PG&E.

Over the next few days, we watched fascinated as PG&E lowered pole after pole from a helicopter into place on the steep mountainside. The utility’s ground crew guided the poles into place and quickly had the new infrastructure up.

Cal Fire bravely walking toward the burn. PG&E is fixing the pole behind them.

Cal Fire bravely walking toward the burn. PG&E is fixing the pole behind them.

Then, well ahead of schedule, just after noon on Monday October 3rd, PG&E restored power to the mountaintop. Cruzio’s staff breathed a sigh of relief. Our saga was over for now.

A week later, at this writing, the fire is 95% contained and people have returned to their homes. In all, the fire destroyed 12 houses along with many outbuildings. Luckily, no one was injured.


Things to know about fire:

  • A fire grows much faster than you’d ever imagine, especially in such dry conditions. Fire coming? Get out!
  • Preparation is essential. A generous perimeter saved our gear. Our batteries and generator prevented a serious outage.
  • Working together in these situations is key. All companies in the facility helped each other, making the situation much more bearable.
  • PG&E really has their process down, they were extremely efficient.
  • Cal Fire is a heroic organization. We owe a lot to them and we’re very grateful for all their help. Over 2,100 fire fighters came from around the state to work in challenging, steep terrain. As our staff member Colin said, “The firefighters were the most amazing thing, I just had this feeling of WOW! Being up there with them is so different from just knowing they’re up there.”


Photo credits for these posts: Chris Frost, Alison Lowenthal, Colin Miller, and our security camera.

Cruzio Was at the Indie Business Expo

Last night at the Coconut Grove, Think Local First hosted its Indie Business Expo. We saw many current customers and had a few inquires taken to find out more about Cruzio Internet. We met many more who unfortunately can’t yet get our services, but who are in areas that are on our radar for future installations such as Hidden Fortress Coffee Roasting in Watsonville. If everything goes through with Watsonville Community Hospital, many more business like Hidden Fortress in that area will soon have access to the fastest local internet.img_2502copy-of-img_2520copy-of-img_2528copy-of-img_2517

The Expo was extremely successful with a long line even before doors opened. We saw some familiar faces; Allterra Solar and Good Times were stationed and ready for the bustling crowd of local business goers.

                                        copy-of-img_2484    copy-of-img_2500

This was a fantastic opportunity for us to promote the Fiber Project. With only months away from breaking ground in the first neighborhood, interest is growing steadily. We had a multitude of questions about Fiber! Many visitors to our station certainly wanted to know how long it would take for us to get Fiber out to them, and, conveniently, a number of these individuals lived between downtown and Mission St – a great area to be talking about Fiber as they are closer to our initial neighborhood for Fiber implementation.


A big thank you to Think Local First for the opportunity to showcase our services at the event. As always, a fun time and a brilliant event for local businesses like Cruzio to promote what we all do for our community.copy-of-img_2515

All-Inclusive Office Space is Available at Cruzio!


Welcome to the future of full-service office space at gigabit speed, where almost everything is taken care of for you. Located in the heart of downtown Santa Cruz in the Cruzio building, convenience and accessibility are just the start of why our tenants love being here.

We have the rare opportunity of a mid-size space coming available September 1st. 529 square feet and optionally furnished with beautiful Herman Miller desks. There is a coworking facility in a nearby part of the building, with a wonderful community of local professional people — great for conversations over coffee and networking. We were sad to see our last long-term tenants go and are looking for a minimum commitment of 24 months, with lower pricing options available depending on the length of the lease.

Some amenities included in the price:

  • Gigabit (1000 Mbps) lightning fast internet, both wifi and wired, at no extra cost (the fastest internet in the county)
  • Access to coworking facility, including on-site networking events and meet-ups
  • Two break rooms
  • Weekly light cleaning of your office
  • Trash and recycling pick-up
  • Utilities included
  • Private entrance from building’s main hallway
  • Recently renovated, beautifully appointed interiors
  • Yearly building-wide Open House event sponsored by lessor
  • Located in the heart of downtown, the technology hub of Santa Cruz
  • 20 hours of meeting time included in a choice of 3 fully-equipped meeting rooms
  • Onsite parking
  • Excellent networking opportunities with over 30 local companies
  • On site organic cafe
  • Friendly staff on site

Sound like a great fit? Great! We would love to hear from you! Stop by for a tour or contact us for more information. 


Cruzio announces start of Santa Cruz Fiber project

Cruzio announces start of Santa Cruz Fiber project, Santa Cruz CA

July 19th, 2016 — Cruzio Internet announced today that they will begin construction of the Santa Cruz Fiber internet network immediately. The gigabit speed, fiberoptic network is being built in collaboration with the City of Santa Cruz and has the goal of providing affordable, next-generation broadband to every home and business in the city.

“We could not be more excited to finally be breaking ground,” declared Cruzio’s President and co-founder Peggy Dolgenos. “True, cutting-edge, locally-operated internet is always a goal, and now that goal is closer than ever.”

Cruzio Internet and the City of Santa Cruz have been developing plans to build out a high-speed network for the past two years with various financing options. Spurring the project forward, and demonstrating the construction methods and business model involved, Cruzio is taking the bold step of initiating this first “neighborhood” — covering around 1,000 homes in the downtown area — independently.

“The best way to demonstrate how successful this network can be is to just start building it,” said Cruzio’s Chief Technology Officer and co-founder, Chris Neklason. “The City Council and staff have been fantastically encouraging and we decided the time was right to take that encouragement and put it into action.”

Starting this fall, Cruzio engineers will program and install the hardware necessary to “light up” the gigabit speeds. At the same time, construction crews will move through the neighborhood installing the backbone fiber path, and connections to the homes of anyone who has signed up.

“We’re thrilled about the low price we can offer City residents,” continued Dolgenos. “We are aiming for $50 per month for gigabit internet — one of the lowest prices in the whole country. This is not an elite service, we want to make it affordable to as many people as possible.”

One gigabit per second, or 1000 megabits per second, is 10-100 times faster than the next best service available in the City and is the same level of service available in Google Fiber markets.

“Cruzio has already proven they lead the way with a gigabit-class wireless network,” said J. Guevara, City of Santa Cruz Economic Development Manager. “Now we get to see the first step for Santa Cruz Fiber by providing fast and affordable internet in Downtown Santa Cruz at an unbeatable price.” The City of Santa Cruz and Cruzio continue to explore how to expand the network throughout the city.

To learn more about Gigabit Broadband and to get your building connected, visit To learn more about Santa Cruz Fiber, visit

About Cruzio

Cruzio, founded, run, and wholly owned by residents of Santa Cruz, is one of the largest independent internet service providers in California and a registered Competitive Local Exchange Carrier (CLEC) with a significant market share (about 9,000 households and businesses) in Santa Cruz County. Established in 1989, Cruzio connects businesses and residences around Santa Cruz County and parts of the Bay Area with multi-gigabit fiber internet, business-grade wireless internet, and other internet and web services. Our beautiful headquarters in downtown Santa Cruz serve as an Internet Exchange Point and data center, with colocation, flexible office space and coworking for startups and small businesses.


Santa Cruz Fiber Project on Track to Break Ground in Early 2017

Since the City council voted unanimously to move forward with Gigabit-to-the-home fiber in January, we’ve been working non-stop on the Santa Cruz Fiber Project. In fact we’ve been so busy with it we’ve been totally neglectful in keeping everyone updated. We’ll be sure to post regular updates from here on out.

So what’s been happening since? Lots!

Firstly, and most importantly, we’ve been locked away in our Santa Cruz Fiber Project underground bunker with our partners at the City, engaging in high-level cogitation, extreme fine-tuning and the general hashing out of every little detail of the project and the agreement. This is a BIG project and we want to make sure we’re doing everything right. They say you should measure twice and cut once. Well, with this project we’re measuring a dozen times before that first cut. It’s that important. We’re making great progress and still absolutely expect to be breaking ground as we roll into 2017.

We’re also meeting with as many fiber electronics manufacturers, construction companies, engineers and designers as we can. At Cruzio we’ve been building and running broadband networks since before there were broadband networks, but there’s always room to learn more about the next wave of tech. The companies we’re talking to are on the cutting edge of fiber-to-the-premise deployments nationwide. We’ve talked to the designers, owners and suppliers for many of the biggest, most successful (and not so much) networks in the country. We’re determined to make sure that Santa Cruz’s network is the absolute best.


Speaking of information gathering, a couple of weeks ago Cruzio’s project team, and the City of Santa Cruz’s team, all headed out for a week in Austin, Texas for the Broadband Communities Summit 2016. Everyone who is anyone in community broadband was there. We all learned a ton, met some great people and got lots and lots of encouragement from folks building the same kinds of community-owned broadband networks all over the country. It was pretty inspiring to hear from all those community leaders and it felt great to get some props for the way we’re approaching the Santa Cruz Fiber Project.

Austin, Texas Broadband Communities Summit Broadband Communities Summit

We also got major kudos out in Austin because it happened to coincide with the announcement of more Gigabit goodness in Santa Cruz. Cruzio and the City have teamed up with Siklu wireless to jump start the Gigabit project by serving 17 community, residential and business sites with Siklu’s gigabit, millimeter-wave wireless hardware. This is the first project of its kind in the country and we couldn’t be happier to get this quick an easy win for the city. You can read all about the project here and here.

That’s it for now. Thanks to everyone for all the support so far. In the summer, we plan to open up for pre-signups and we’ll want as many folks as possible to commit to the service and help us plan out the schedule of the build. The first people on board will be guaranteed service faster than anyone else. And, most importantly, the more people who sign up quickly, the lower the cost will be for every single subscriber.

Thanks again. Go Go Gigabit!

Santa Cruz City Council Approves City-Wide Fiber Internet Network

Santa Cruz Mayor, Don Lane, called the vote the “Main Event” for the City Council meeting that took place on Thursday, December 9th.

Santa Cruz Economic Development Manager, J. Guevara, and Economic Development Director Bonnie Lipscomb first addressed the stages behind the project and what involvement would be needed from the city.

Speaking for Cruzio and discussing the importance and benefits of gigabit Internet was their co-CEO, Peggy Dolgenos.

The floor was opened up for other speakers and a few people from the community stepped up and showed their support. Afterward, the City Council expressed their thoughts, all showing support for the project. The vote was unanimous to proceed with the Santa Cruz fiber project.


More details to come!