In a time like this, internet access is crucial. Cruzio is taking all the necessary precautions to stay safe while remaining fully operational to serve Santa Cruz County. All staff who are able to work remotely are now working from home. Staff working out in the field have a rigorous protocol to follow that keeps themselves and our customers safe.
We provide “no contact” installs which eliminate the need to enter your home. Safety procedures for your install begin at the office where our Field Operations teams wear gloves and a mask at all times, and customer equipment is sanitized and boxed up before going to an installation. When a team goes out to install you, they will let you know they have arrived by phone call or a knock on the door. They will complete all of the outside work, leave your router at a window or the front door, then walk at least six feet away as you take the equipment. Then, we’ll walk you through the simple steps to plug in your router. We will perform a speed test outside the house to make sure everything is operating properly, and check with you for any questions before promptly leaving.
That’s our side of the process. We also ask all of our customers to be in communication with us. If anyone in your household or office space is experiencing symptoms of illness, please let us know so that we can reschedule accordingly. There is no charge for a canceled installation when it’s done for health reasons, and we encourage anyone needing to reschedule their survey or installation for health concerns to please do so. Our teams appreciate it!
We look forward to this crisis being over — when we can speak in person with our customers and provide more close-up assistance. Until then, we’re following county and state-standard guidelines to make sure we’re doing our part to stop the spread of COVID-19 while making sure everyone is connected at home.