Santa Cruz and San Mateo have a lot in common. We’ve both got great lighthouses, for one

We’re delighted to announce that Cruzio Internet and Coastside.Net are joining forces. Because we’re such similar companies, and we’ve been friendly for so many years (decades!), this should be an easy and beneficial merger.

Most important things first: if you’re looking to login to your Coastside.net email login here.

Below we’ll try to answer your basic questions about the merger. If you have any questions about this or about your services or account, reach out anytime at Cruzio.com/contact.

Who is Cruzio?
Cruzio is one of the oldest independent ISPs in the country and in recent years we’ve grown our wireless and fiber service footprint significantly. As we’ve expanded, we’ve worked with community partners to include low-income families through our Equal Access initiative, which we hope to expand in San Mateo County.

OK, who’s Coastside.Net?
Coastside.net is San Mateo’s largest independent ISP. They cover large areas of Half Moon Bay, El Granada, Pescadero and La Honda, and all the way into Palo Alto and Redwood City. They offer similar services to Cruzio and have been around for almost as long.

I’m a Coastside customer, what’s this mean to me?
First of all, nothing will immediately change. You’ll still keep getting a bill from Coastside and enjoying the same great service. If you need customer service, just contact Coastside as usual. Over the next weeks and months we’ll be combining our operations and you’ll start getting billing statements and support from Cruzio. As we combine our resources, we’ll have more ability to support you, and we’ll also be strengthening the network, and even rolling new services in the Coastside footprint.

How do I contact Cruzio if I need support?
All our contact info is available at cruzio.com/contact. You can call us at 831.459.6301 or toll-free at (800) 303-3302, or swing by and see us sometime at 877 Cedar St #150, Santa Cruz CA.

I was a Skyline wireless customer, what’s this mean for me?
The Skyline wireless network is now part of the Cruzio network. We’ll be working with the Coastside team (including Bill, the founder of Skyline) to make sure the Skyline network is better-maintained than ever and we’re offering the best possible service and speeds.

Will you be keeping an office in the Half Moon Bay area?
We have no immediate plans to move from the current offices at 525-B Obispo Rd in El Granada. As the months pass, we’ll be looking at our office and warehouse space needs.

What about my Coastside email address and/or website?
No change. Your Coastside.net email address will continue to function as before. Coastside-hosted websites will continue to operate in the same way.

What’s happening to Rob and Steve?
They’re still on board! They’re joining the Cruzio team and will continue to be integral parts of daily operation, supporting all our customers and helping build a better and bigger network.

What does this mean for me as a Cruzio customer?
Nothing immediately. But by joining forces with Coastside, Cruzio is now significantly better equipped to grow, build better products, and support and maintain our local, independent network. The future is bright indeed.

For real? That’s a big expansion of Cruzio’s coverage (I hear you’re going to Monterey too?). Are you sure you can maintain service quality?
A big part of why we joined up with Coastside is to bring on the skills and experience of a talented team. Rob and Steve have years of experience running a network and by adding them to Cruzio’s team we dramatically increase our abilities to serve our community. We’re also hiring new techs and expanding all the time. If you’re interested in joining our team go to https://cruzio.com/careers/

I’m looking the Cruzio website, seems like you offer some higher speeds — can I upgrade my connection?
We’re bringing higher overall broadband capacity to the Coastside network right away and will be looking at where we can offer faster speeds very soon. If you want to register interest, go to faster.cruzio.com and fill out an inquiry. We’ll get back to you as soon as we have news.