The issue affecting logins and email retrieval is now resolved.
If you are experiencing any lingering issues, please contact Cruzio support.
5/16/2020 7:58PM – Email authentication issues for some customers
A small subset of email customers are experiencing issues logging in via webmail or retrieving new email in their email client. Engineers are looking into the issue, and we will update this status message as more information becomes available.
5/15/20 5:20PM – Wireless Pro connectivity issues for some customers in downtown Santa Cruz [RESOLVED]
Cruzio engineers have resolved the problem, and all affected customers are now back online.
5/8/2020 12:45PM – Email authentication issues for some customers [RESOLVED]
This issue has been resolved. If you’re still experiencing email issues, please contact Cruzio support.
5/8/2020 10:35AM – Email authentication issues for some customers
A small subset of email customers are experiencing issues logging in via webmail or retrieving new email in their email client. Engineers are looking into the issue, and we will update this status message as more information becomes available.
5/7/2020 2:45PM – Email authentication errors for some customers [RESOLVED]
This issue has been resolved. If you’re still experiencing email issues, please contact Cruzio support.
5/7/2020 12:45PM – Email authentication errors for some customers
A small section of email users are running into issues retrieving email in their mail client or logging into webmail. Engineers are working on the problem, and we will update this status message as more information becomes available. This issue is not affecting hosted email.
5/6/2020 @ 12:15PM – Email authentication issues for some customers [RESOLVED]
The issue affecting logins and email retrieval that was affecting some customers is now resolved. If you are experiencing any lingering issues, please contact Cruzio support.
5/6/2020 @ 11:10AM – Email authentication issues for some customers
A small subset of email customers are experiencing issues logging in via webmail or retrieving new email in their email client. Engineers are looking into the issue, and we will update this status message as more information becomes available.
5/4/2020 1:00PM – Maintenance window scheduled for Velocity customers in Scotts Valley for 5/4/2020 @ 11:59PM
Our upstream DSL vendor will be conducting maintenance on equipment that serves Velocity customers in Scotts Valley. The maintenance window will last two hours beginning at 11:59pm tonight, but expected downtime will be 30 minutes. No other services will be affected by this maintenance.
