PG&E has announced that electrical service will be shut off for most of Santa Cruz County starting at 5PM today for a Public Safety Power Shutoff (PSPS) event.

Cruzio Field Technicians and Support Staff will be monitoring and maintaining the networking equipment that provides internet services 24/7 during this PSPS event. We are standing by to refresh our backup power facilities to the extent possible. However, there may be some customer downtime during extended power events.

As long as we have power, Cruzio customers impacted by the outages can come by Cruzio’s Main Office at 877 Cedar st, Santa Cruz, during open hours (9AM to 6PM, Monday through Friday, and 10AM-2PM Saturday) to use the internet.

As always, we will update this network status message with new information as we receive it.

Cruzio Field Technicians and Support Staff will be monitoring and maintaining the networking equipment that provides internet services 24/7 during the expected PG&E rolling power outages.

We are standing by to refresh our backup power facilities to the extent possible. However, there may be some customer downtime during extended power events.

As long as we have power, Cruzio customers impacted by the outages can come by Cruzio’s Main Office at 877 Cedar st, Santa Cruz, during open hours to use the internet.

As always, we will update this network status message with new information as we receive it.

The Webmail display issues affecting Cruzio email services have been resolved. If you are still experiencing any issues with your email service, please contact Cruzio customer service for assistance.

Engineers are working on an upstream issue affecting proper Webmail display for Cruzio email customers. There is no ETA at this time, but engineers are aware of and actively working on the problem. This issue is not affecting customers with hosting email accounts. We will update this status message when have further information.

This outage affecting customers in the Watsonville area has been resolved.

Customers in the Watsonville area with Wireless, Certified, Dedicated, and Enterprise access service are currently affected by an outage due to faulty hardware.  Cruzio technicians are en route and expect a resolution shortly.

This emergency maintenance has been completed.

Some customers in the lower downtown Santa Cruz area with Wireless, Certified, Dedicated, and Enterprise access service will see a brief downtime as we cycle batteries in response to last week’s PG&E outages.

As of 5:30pm mains electrical service has been restored by PG&E to the remaining affected sites, and all Cruzio network infrastructure is up and operational at this time. Thank you for your patience.

As of 10/10 @ 6pm, PG&E Power cuts have left the Weston Road area without power. Cruzio service has been maintained with generators. This power may not be maintained all night, but generator power will be restored in the morning if PG&E have not restored mains service at that time.

All other previously affected areas, including Harvey West, Midtown/Live Oak and the Westside have had their mains electrical service restored, and all Cruzio internet services for those areas are up and operational.