Cruzio engineers are investigating an issue disrupting connectivity for some Wireless Pro and Dedicated customers in the Beach Flats and Westside Santa Cruz areas. We will update this post as more information becomes available.

Update: Engineers have isolated and repaired the issue. All services should be back up and operational.

Cruzio engineers are investigating an issue disrupting connectivity for some Wireless Pro and Dedicated customers in the Beach Flats and Westside Santa Cruz areas. We will update this post as more information becomes available.

As part of PG&Es PSPS power has been cut to Cruzio mountaintop sites. The generator at our Mt. Allison Site failed to start and a response team is en route to troubleshoot and resolve.

Cruzio engineers have deployed redundant power systems at all PSPS impacted mountaintop locations. All redundant power systems are up and operating as expected.

This issue is now resolved. If you’re still experiencing any issues with webmail access, please contact Cruzio support.

Engineers are continuing to investigate an issue affecting webmail access for some customers. We will update this status message as more information becomes available.

Engineers are investigating a problem preventing some customers from sending and receiving email and logging in to their email accounts. We will update this message as more information becomes available.

This issue has been resolved. If you’re still having issues with email access, please contact Cruzio support.

Engineers are investigating a problem preventing some customers from logging in to their email accounts. We will update this message as more information becomes available.

Due to a widespread power outage some customers in Santa Cruz are experiencing connectivity issues, Cruzio engineers are responding.