Field techs are currently on route to asset the site.
3/14/2019 11:40AM – Network outage in Weston Road area
Cruzio engineers are currently investigating an outage for customers with wireless broadband service in the Weston Road area of Scotts Valley.
3/8/2019 6:00pm – Cruzio Account Center Down For Maintenance
There is an upstream issue causing some problems with account center access. In the meantime, we ask that customers contact our phone support for any account or billing issues at 831-459-6301. We appreciate your patience.
2/21/2019 12.12pm – Emergency Network Maintenance
Cruzio Engineers will be taking down one of our mountain top sites for emergency maintenance. This should only last a few minutes as hardware reboots.
If you are having any extenuated issues, please give our support team a call.
2/18/2019 2pm – Partial Legacy DSL Outage [RESOLVED]
Our upstream provider has resolved the issue that was effecting a small number of Legacy DSL customers. If you are still having any problems with legacy DSL, please give us a call.
2/18/2019 11am – Partial Legacy DSL Outage [UPDATE]
Our upstream provider is aware of the issue effecting some legacy DSL customers and is working to resolving it. They do not yet have an ETA so we will post updates like this as we get them if the next update a resolution.
2/18/2019 10am – Partial Legacy DSL Outage
Some of our legacy DSL customers may be experiencing an outage. The symptom is getting Sync on the modem, but not being able to surf the web or access the internet. We are currently working with our upstream provider to address the issue.
02/16/19 – Network outage in Weston
Service has been interrupted for wireless customers in the Weston area. We are currently looking to seeing when power will be restored. Updates will be provided as we have new information.
2/13/2018 1:30AM – Maintenance for Downtown, Beach Flats, West Cliff [COMPLETE]
This maintenance window is now complete. All customer services have been restored.
2/13/2018 12:01AM – Maintenance for Downtown, Beach Flats, West Cliff
Cruzio engineers have scheduled a maintenance window to upgrade networking equipment that serves customers in the Downtown, Beach Flats, and West Cliff areas of Santa Cruz. This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services.
We have scheduled this maintenance window for Wednesday, February 13th 2019 at 12:01AM – 1:00AM.
We expect actual customer downtime to be less than 5 minutes.
