We have resolved the issue affecting Wireless Pro customers in the Midtown, Seabright, and Live Oak areas of Santa Cruz. All Wireless-Pro customer services have been restored. We appreciate your patience while we mitigated the issue and we have taken preventative measures to avoid this disturbance in the future.

This issue only affected customers with Cruzio Wireless access services. Velocity, DSL, and dialup were not affected.

There is a outage for Wireless-Pro customers in the the Midtown, Seabright, and Live Oak areas of Santa Cruz. Cruzio Engineers have identified the problem and are working on fixing the issue. We will post an update as soon as the issues have been resolved. Sorry for any inconvenience this may have caused.

This issue only affects customers with Cruzio Wireless access services. Velocity, DSL, and dialup are not affected.

We have resolved the issue affecting Wireless Pro customers in the Midtown, Seabright, and Live Oak areas of Santa Cruz.   All customer services have been restored now.

This issue only affected customers with Cruzio Wireless access services.  Velocity, DSL, and dialup were not affected.

Cruzio is currently experiencing a problem with our access switch at the DeLa-911 Tower. Engineers have identified the problem and are resolving the issues. This is affecting Wireless Pro customers that are connected to the following access points:

– DeLa-911
– 708 Fredrick
– 1500 41st
– 2121 41st

We apologize for any inconvenience this may have caused, we will be updating this status when we have more information.

Starting around 5pm this afternoon, traffic stopped passing to customers on the portions of our network in Scotts Valley, Watsonville, and the San Jose area. This affected Wireless Pro/Business Broadband customers only. The issue was escalated to our network engineers, and service has been restored as of around 6:45pm this evening. We appreciate your patience.

The email issues from this afternoon have been diagnosed and resolved. All email functionality should be back to normal.

Thanks again for your patience!

Cruzio engineers are aware of multiple customer issues this afternoon with failed mailings. This includes @cruzio, @baymoon, and other custom domains.

We’re currently looking into the cause of these issues. We apologize for any inconvenience. Thank you for your patience.

host1 reboot is now complete, all services should be returned to full functionality.

All mail that was queued up will be delivered as normal, thank you for your patience.

Cruzio will need to perform an emergency reboot on host1.cruzio.com. This will only effect web hosting customers with services on host1.

Email will be queued up and delivered once the services are restored. We apologize for any inconvenience and will post an update as soon as services are restored on host1

The issue causing slow speeds and congestion with customers fed from our fiber backhaul has been resolved as of 9:00PM.

We will continue to monitor this throughout the evening, to ensure that this has been fully resolved.  We do not expect any further customer downtime or speeds/congestion problems for this issue.